Title: Installation problems Last modified: August 21, 2016 --- # Installation problems * Resolved [Adamfagerstrom](https://wordpress.org/support/users/adamfagerstrom/) * (@adamfagerstrom) * [13 years ago](https://wordpress.org/support/topic/installation-problems-29/) * Hi, i just downloaded this plug in. I´ve installed as instructed and i can see it in my admin panel but i cannot upload any files when i try to make an order. * I also see the “see uploads”-field in my admin/order panel. * any idea what im doing wrong? * [http://wordpress.org/extend/plugins/woocommerce-upload-my-file/](http://wordpress.org/extend/plugins/woocommerce-upload-my-file/) Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [WP Fortune](https://wordpress.org/support/users/bpluijms/) * (@bpluijms) * [13 years ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768132) * OK first check the following: – Have you checked all plugin settings in WooCommerce– > Upload My File? – Just to make sure: please save the settings even if you haven’t make any changes – Have you enabled upload from within the product settings? Go to your product and enable upload. – Does the order has the right order-status? Upload My File defines required order statusses before you can upload. * If you still have any problems, please get back to me. * Thread Starter [Adamfagerstrom](https://wordpress.org/support/users/adamfagerstrom/) * (@adamfagerstrom) * [13 years ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768139) * Hi, embarrassing but i had forgotten to check the box for the product. Thanks alot for the quick response! * Plugin Author [WP Fortune](https://wordpress.org/support/users/bpluijms/) * (@bpluijms) * [13 years ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768141) * No problem, * I know this is a “problem” for more people, but we haven’t figured out a solutions for this. * Because the file uploading “enabled” options is attached to the product meta data you’ve to save it first. Maybe we can make a bulk action for this, let’s try it out in a future release 😉 * If you’ve any questions, please ask. On [http://wordpress.geev.nl](http://wordpress.geev.nl) you’ll find some more details about our plugin. * [dcarbo](https://wordpress.org/support/users/dcarbo/) * (@dcarbo) * [12 years, 9 months ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768365) * Hi, im sorry to insist on that point… * Im so interested on your plugin, i think is just what I was searching for… So I tryed to install the free version to test it a lil.. * The installation seems to work fine, I active it, and look at the settings, I save it and I can see the “Upload My File” on the woocommerce side menu… * The problem starts when I go to a product to “enable upload” and there is NO place to enable it, no check box, no submenu, no nothing… * I dont know if it is some kind of incompatibility or whatever… * I use WP 3.6 and Woocommerce 2.0.13… * Please if u can give me a clue about what could happen… As I said Im so interested on the plugin. * Thnx. * Plugin Author [WP Fortune](https://wordpress.org/support/users/bpluijms/) * (@bpluijms) * [12 years, 9 months ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768366) * Hi dbcarbo, * We’ve tested the plugin with WP 3.6 and Woo 2.0.13 and it should work. * Please contact us (you’ll find our email address on our website) and if possible: send us login details so we can see what’s causing the problem. * [Printyadoodle](https://wordpress.org/support/users/printyadoodle/) * (@printyadoodle) * [12 years, 9 months ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768367) * Thank you for thread, 🙂 – Should of added that in the installation page aswell. * [dcarbo](https://wordpress.org/support/users/dcarbo/) * (@dcarbo) * [12 years, 9 months ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768368) * Hi again Bart, * I’m sorry but I must finally say as many people here… Finally it works, I spent a long day trying to find where to enabled upload from within the product settings and no way, for that i sent the request here on forum… * The day after, u know, new day, new air, mind rested.. 😛 I tryed again, and… EMBARASSING but i had to say I finally saw what the day before was impossible to saw for me… The BOX where to enable the option, is there, at right side into the Product settings… My apologise… :\ And thanks for all. GREAT PLUGIN! * Plugin Author [WP Fortune](https://wordpress.org/support/users/bpluijms/) * (@bpluijms) * [12 years, 9 months ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768369) * Hi dcarbo, * We know our documentation needs some more attention. We’re working on it, but we give priority to create new features and solve bugs. * At the moment we’ve hired a new content manager who is going to write documentation for us. He has started last week, so we hope to catch up with our documentation as soon as possible. * [Joshua McCoy](https://wordpress.org/support/users/j1980mac/) * (@j1980mac) * [12 years, 9 months ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768370) * Greetings, * For some reason I can’t find a little checkbox that I need to click enable to enable this plugin. I don’t see it under Woo settings. Might there be another place? * Thanks, Josh Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Installation problems’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-upload-my-file_6268a4. svg) * [WooCommerce Upload My File](https://wordpress.org/plugins/woocommerce-upload-my-file/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-upload-my-file/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-upload-my-file/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-upload-my-file/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-upload-my-file/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-upload-my-file/reviews/) ## Tags * [installation problem](https://wordpress.org/support/topic-tag/installation-problem/) * 9 replies * 5 participants * Last reply from: [Joshua McCoy](https://wordpress.org/support/users/j1980mac/) * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/installation-problems-29/#post-3768370) * Status: resolved