Title: Installation Problems – Please Help
Last modified: August 22, 2016

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# Installation Problems – Please Help

 *  [kevindesouza](https://wordpress.org/support/users/kevindesouza/)
 * (@kevindesouza)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/installation-problems-please-help-1/)
 * My website was running fine. Then I upgraded to 4.0. The menu editors were not
   working and reading the forum pointed me the issue of cache. I deleted all old
   installations and kept the wp-config and wp-content (dir). I loaded all new files.
   But now nothing comes up! Can someone, please help

Viewing 1 replies (of 1 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/installation-problems-please-help-1/#post-5414089)
 * It was working fine, with the exception of the menu editor, until you replaced
   the files?
 * If so, try [downloading WordPress](https://wordpress.org/download/) again and
   delete then replace your copies of everything **except** the `wp-config.php` 
   file and the `/wp-content/` directory with fresh copies from the download. This
   will effectively replace all of your core files without damaging your content
   and settings. Some uploaders tend to be unreliable when overwriting files, so
   don’t forget to delete the original files before replacing them.
 * Make sure that you delete the old files first, and make sure that you upload 
   all of the files as directed above.

Viewing 1 replies (of 1 total)

The topic ‘Installation Problems – Please Help’ is closed to new replies.

## Tags

 * [installation errors](https://wordpress.org/support/topic-tag/installation-errors/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/installation-problems-please-help-1/#post-5414089)
 * Status: not resolved

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