Title: installer.php not loading
Last modified: August 17, 2022

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# installer.php not loading

 *  Resolved [nan0lab](https://wordpress.org/support/users/nan0lab/)
 * (@nan0lab)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/installer-php-not-loading/)
 * Hello everyone,
 * when I go to the url where the installer.php is located, the wizard does not 
   start, it is stuck and does not load. In the duplicator, I set it to create only
   the database package and it does everything correctly. I placed the installer.
   php in the folder where I want to duplicate the website together with the archive.
   daf file. I set file permissions to 777. PHP version is 7.4. Please help. Do 
   I need to adjust something in the C-panel? Should I ask the hosting provider 
   to do something? Thank you all in advance!
    -  This topic was modified 3 years, 9 months ago by [nan0lab](https://wordpress.org/support/users/nan0lab/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/installer-php-not-loading/#post-15925357)
 * Hey [@nan0lab](https://wordpress.org/support/users/nan0lab/),
 * Using the ‘installer.php’ file directly on a public server is not recommended.
   Some hosts will block running that file directly as it’s not intended for unauthorized
   access.
 * A few things to try.
 * 1. Try to rename the installer.php to something else.
    2. If #1 doesn’t work 
   then you may need to check the PHP error logs or check with your host if you 
   are not familiar with where to check it from. Typically there is information 
   in the log that will help isolate the issue.
 * Hope that helps~
 *  [meet81193](https://wordpress.org/support/users/meet81193/)
 * (@meet81193)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/installer-php-not-loading/#post-15926320)
 * Hello Cory,
 * I am facing the similar error and here is the log i am getting from Php error.
 *     ```
       [18-Aug-2022 02:19:55 Europe/Berlin] PHP ERROR LOG INIT
       [18-Aug-2022 00:59:36 UTC] PHP Notice:  Trying to access array offset on value of type null in C:\xampp\htdocs\localwebsite\dup-installer\ctrls\classes\class.ctrl.ajax.php on line 230
       ```
   
 * I am not well versed with php just following steps from online website tutorials.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/installer-php-not-loading/#post-15930364)
 * Hey [@meet81193](https://wordpress.org/support/users/meet81193/),
 * Which version of the plugin are you running?
 * Thanks
 *  [meet81193](https://wordpress.org/support/users/meet81193/)
 * (@meet81193)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/installer-php-not-loading/#post-15931750)
 * I am using Duplicator Pro Version 4.0.1.2.
    with PHP version 7.4.29 and WordPress
   Version 6.0.1
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/installer-php-not-loading/#post-15932349)
 * Hey [@meet81193](https://wordpress.org/support/users/meet81193/),
 * For any pro questions go ahead and direct your questions here:
    [https://snapcreek.com/ticket](https://snapcreek.com/ticket)
 * This forum is only for the Lite version.
 * Thanks~

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘installer.php not loading’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/installer-php-not-loading/#post-15932349)
 * Status: resolved