Title: Installer php not working
Last modified: November 17, 2021

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# Installer php not working

 *  Resolved [myjobswill](https://wordpress.org/support/users/myjobswill/)
 * (@myjobswill)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/installer-php-not-working-please-help/)
 * (1)I logged into my CPanel and created a database in MySQL Databases and assigned
   user to it
    (2) Created a subdomain for my new site called FITNESS under my main
   domain _[ link removed ]_ (3) Uploaded the Zip package and Installer file into
   the subdomain folder called fitness (4) After the files have loaded successfully
   into the fitness folder in my Public Html, I browsed to ministryoffreedom.media/
   fitness/installer.php and NOTHING HAPPENED NOTE: I even disabled my Kaspersky
   antivirus but still the wizard will not show up. The whole screen becomes white
   and that’s all. I tried on chrome, IE, Firefox browser and I still get a plain
   white screen. No wizard appears or runs for me to continue so am stuck. Please
   help
    -  This topic was modified 4 years, 6 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/installer-php-not-working-please-help/#post-15078265)
 * Hey [@myjobswill](https://wordpress.org/support/users/myjobswill/)
 * Thanks for the feedback! There are a few items in the FAQ that may provide a 
   solution to this issue, this one may get you going.
 *  – How to fix the installer file showing blank/white, 403/404/500 error?
    – [https://snapcreek.com/duplicator/docs/faqs-tech/?1637116700572#faq-installer-013-q](https://snapcreek.com/duplicator/docs/faqs-tech/?1637116700572#faq-installer-013-q)
 * See the section on Blank/White 500. I would also recommend not posting your full
   URL in the post above, you should be able to edit the answer or have one of the
   moderators help you remove it.
 * If you would like to submit a [support ticket](https://snapcreek.com/ticket) 
   for this issue we can have a closer look at your setup. Please provide a link
   to this forum thread when submitting the ticket.
 * Hope this helps~
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 6 months ago](https://wordpress.org/support/topic/installer-php-not-working-please-help/#post-15078321)
 * Installer link removed. It’s not good to expose that to the world that way.
 * Edit: Mind you, it was out there for 5 hours so the damage may already be done.
    -  This reply was modified 4 years, 6 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/installer-php-not-working-please-help/#post-15078584)
 * Thanks Jan!
 *  Thread Starter [myjobswill](https://wordpress.org/support/users/myjobswill/)
 * (@myjobswill)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/installer-php-not-working-please-help/#post-15080367)
 * Cory and Jan, I must admit that I am quite a novice, but thanks for the edit 
   and response from both of you.
    I will work on the response from Cory and see
   if it works out, then I will update Thanks
    -  This reply was modified 4 years, 6 months ago by [myjobswill](https://wordpress.org/support/users/myjobswill/).
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/installer-php-not-working-please-help/#post-15081633)
 * [@myjobswill](https://wordpress.org/support/users/myjobswill/) no problem, just
   trying to keep everyone safe
 * Cheers~

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Installer php not working’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/installer-php-not-working-please-help/#post-15081633)
 * Status: resolved