Title: /installer.php page doesn’t work
Last modified: April 5, 2018

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# /installer.php page doesn’t work

 *  Resolved [jasmiendd](https://wordpress.org/support/users/jasmiendd/)
 * (@jasmiendd)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/installer-php-page-doesnt-work/)
 * Hello,
 * I am trying to duplicate a current website to a new website. But that new website
   already has wordpress.
    I have created the packages and uploaded them in our 
   filezila. This all works well. But when I try the next step, upload the website
   into the installer.php, I receive the message the page cannot be found (see link
   in attachment).
 * Is this because the website has already a wordpress package? Or is there another
   cause? What can we do about it?
 * Best regards,
    Jasmien
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstaller-php-page-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/installer-php-page-doesnt-work/#post-10151550)
 * I would recommend removing or backing up all the files in the correct site to
   another location and place the installer and archive into an empty folder to 
   avoid any possible file collisions.
 * Hope that helps~
 *  Thread Starter [jasmiendd](https://wordpress.org/support/users/jasmiendd/)
 * (@jasmiendd)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/installer-php-page-doesnt-work/#post-10169447)
 * Hello Cory,
 * Thanks for the help. I have tried to do so, but still have the samen problem..
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/installer-php-page-doesnt-work/#post-10186890)
 * Hey [@jasmiendd](https://wordpress.org/support/users/jasmiendd/),
 * If you want to submit a [support ticket](https://snapcreek.com/ticket) for this
   issue I can have a closer look at your setup. Please provide a link to this thread
   when submitting the ticket.
 * Thanks~

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘/installer.php page doesn’t work’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/installer-php-page-doesnt-work/#post-10186890)
 * Status: resolved