Title: installing theme breaks customizer
Last modified: October 10, 2019

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# installing theme breaks customizer

 *  [code200](https://wordpress.org/support/users/code200/)
 * (@code200)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/installing-theme-breaks-customizer/)
 * Hi, I’ve successfully installed this theme multiple times. However, on a particular
   site, this theme breaks the wp customizer (Appearance -> Customize) throwing 
   error “The site is experiencing technical difficulties. Please check your site
   admin email inbox for instructions.” on a full white screen.
 * Here are the relevant logs entries generated when clicking Customize:
    (I changed
   my domain to mysite.net below)
 *     ```
       PHP Warning:  require_once(/home/path/mysite.net/public_html/wp-content/themes/superads-liteinc/customizer/custom-controls/load-customiz.php): failed to open stream: No such file or directory in /home/path/mysite.net/public_html/wp-content/themes/superads-lite/inc/customizer.php on line 16
   
       PHP Fatal error:  require_once(): Failed opening required '/home/path/mysite.net/public_html/wp-content/themes/superads-liteinc/customizer/custom-controls/load-customiz.php' (include_path='.:/usr/local/lsws/lsphp71/share/pear:/usr/local/lsws/lsphp71/share/php:/usr/share/pear:/usr/share/php') in /home/path/mysite.net/public_html/wp-content/themes/superads-lite/inc/customizer.php on line 16
       ```
   
 * Any suggestions are appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [code200](https://wordpress.org/support/users/code200/)
 * (@code200)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/installing-theme-breaks-customizer/#post-12015338)
 * Btw, I activated this theme on a clean install of wp 5.2.3 and got the same error
   when clicking Customize:
 *  “The site is experiencing technical difficulties. Please check your site admin
   email inbox for instructions.”
 * Different server too.
 * Is it possible there’s a bug in the latest release?
 *  [cryptocurrencywallet](https://wordpress.org/support/users/cryptocurrencywallet/)
 * (@cryptocurrencywallet)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/installing-theme-breaks-customizer/#post-12040667)
 * I got the same issue. Any fix?
 *  [Zee](https://wordpress.org/support/users/laserjobs/)
 * (@laserjobs)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/installing-theme-breaks-customizer/#post-12090372)
 * Same issue here
    Error Details ============= An error of type E_COMPILE_ERROR
   was caused in line 16 of the file …/wp-content/themes/superads-lite/inc/customizer.
   php. Error message: require_once(): Failed opening required ‘…/wp-content/themes/
   superads-liteinc/customizer/custom-controls/load-customiz.php’ (include_path=’.:/
   opt/alt/php72/usr/share/pear’)
 *  [Zee](https://wordpress.org/support/users/laserjobs/)
 * (@laserjobs)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/installing-theme-breaks-customizer/#post-12090394)
 * FIX:
    …/wp-content/themes/superads-lite/inc/customizer.php Line 16 needs a “/”
   Should be require_once get_template_directory() . ‘/inc/customizer/custom-controls/
   load-customiz.php’;
 * …/wp-content/themes/superads-lite/inc/customizer/custom-controls/load-customiz.
   php
    Line 2 has an extra “)” Should be require_once get_template_directory() .‘/
   inc/customizer/custom-controls/customize-control-radio-image.php’;
 *  [ismaelli](https://wordpress.org/support/users/ismaelli/)
 * (@ismaelli)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/installing-theme-breaks-customizer/#post-12366345)
 * I have the same problem, I can’t customize the theme
 *  [ATIQ](https://wordpress.org/support/users/atiq1992/)
 * (@atiq1992)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/installing-theme-breaks-customizer/#post-12692549)
 * Hello All,
    I have faced the same problem as like all of you. And after facing
   above mentioned customizing problem. Now I am using an older version: 1.2.7 on
   my blog [https://techdeskblog.com/](https://techdeskblog.com/) And it is working
   very well.
 * You may download this version from this link: [https://downloads.wordpress.org/theme/superads-lite.1.2.7.zip](https://downloads.wordpress.org/theme/superads-lite.1.2.7.zip)
 * I only remove “themes update notification” by doing some manual customization
   in themes editor. Just change the Version: 1.2.7 to Version: 1.2.9
 * Thanks,
    ATIQ
    -  This reply was modified 6 years, 1 month ago by [ATIQ](https://wordpress.org/support/users/atiq1992/).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘installing theme breaks customizer’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/superads-lite/1.2.9/screenshot.
   jpg)
 * SuperAds Lite
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 * 6 replies
 * 2 participants
 * Last reply from: [ATIQ](https://wordpress.org/support/users/atiq1992/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/installing-theme-breaks-customizer/#post-12692549)
 * Status: not resolved