Title: Installment Documentation
Last modified: March 9, 2025

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# Installment Documentation

 *  Resolved [Patrick Oancia](https://wordpress.org/support/users/poancia/)
 * (@poancia)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/installment-documentation/)
 * We are currently testing on a staging site and cannot find any documentation 
   related to installments. We understand how to select installments and set their
   frequency, but there is no information about the date range or cutoff period—
   specifically, the dates after which installments will no longer be available,
   if applicable.
 * Additionally, we would like to know how a client is committed to the installment
   plan. For instance, AfterPay is linked to credit reports and ensures that we,
   as the store, still receive payment when used with Stripe. If StellarPay has 
   its own installment protocol, what assurances do we have as the e-commerce provider
   that we will receive payment? Does it function in a manner similar to AfterPay
   with Stripe? Please advise.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstallment-documentation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Devin Walker](https://wordpress.org/support/users/dlocc/)
 * (@dlocc)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/installment-documentation/#post-18355775)
 * Hi [@poancia](https://wordpress.org/support/users/poancia/), I’m glad to hear
   you’re evaluating StellarPay! Our documentation still lacks specifics in certain
   areas, mainly because we are a newer plugin and juggling fast-moving priorities,
   but I’ll make a note to improve specifics on installment subscriptions.
   To answer
   your question, here’s how it currently works – when a customer purchases an installment,
   let’s say $5.00 for 5 weeks, the initial payment is charged as a one-time payment
   in Stripe, and the remaining 4 payments are set up through a scheduled subscription.
   If you view this scheduled subscription in Stripe you will see the end date of
   the subscription, which I believe is what you’re asking to be surfaced better
   within Woo and StellarPay screens. I agree; we can certainly make that clearer,
   and I’ve noted this as an important piece of feedback for us to address quickly.
   Currently, customers can end installment plan subscriptions by cancelling through
   the WooCommerce My Account center by default. This can be customized with a snippet(
   we can provide one if interested) or prevented if you’re not using that shortcode.
   Your use case is valid and I am creating an enhancement task for our team to 
   address this either by changing the default behavior or adding an additional 
   option on the product screen that asks “Allow customers to cancel?” which will
   toggle the My Account center capabilities. Here’s the feedback post I’ve created
   and set as a high priority: [https://stellarpay.featureos.app/p/remove-customer-s-ability-to-cancel-installment-subscriptions](https://stellarpay.featureos.app/p/remove-customer-s-ability-to-cancel-installment-subscriptions)
   I hope that clears up any confusion. Please let me know if you have any questions!

Viewing 1 replies (of 1 total)

The topic ‘Installment Documentation’ is closed to new replies.

 * ![](https://ps.w.org/stellarpay/assets/icon-256x256.jpg?rev=3207188)
 * [StellarPay - Stripe Payment Gateway for WooCommerce](https://wordpress.org/plugins/stellarpay/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stellarpay/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stellarpay/)
 * [Active Topics](https://wordpress.org/support/plugin/stellarpay/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stellarpay/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stellarpay/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Devin Walker](https://wordpress.org/support/users/dlocc/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/installment-documentation/#post-18355775)
 * Status: resolved