Title: Integration broken
Last modified: July 23, 2025

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# Integration broken

 *  Resolved [jonesy77](https://wordpress.org/support/users/jonesy77/)
 * (@jonesy77)
 * [10 months, 2 weeks ago](https://wordpress.org/support/topic/integration-broken/)
 * Found my plugin was no longer syncing with WooCommerce. Tried to reconnect but
   plugin wouldn’t load. Uninstalled plugin and re-downloaded latest, installed,
   and activated.
 * Tried to connect my account, but got this error:
 * Mailchimp says: API Request Error CURL error :: Connection timed out after 30002
   milliseconds on 2707 in /home/vw4ia5sn/thelastlamplight.com.au/wp-content/plugins/
   mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fintegration-broken%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jordan Rich](https://wordpress.org/support/users/builtbyjordan/)
 * (@builtbyjordan)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/integration-broken/#post-18580081)
 * [@jonesy77](https://wordpress.org/support/users/jonesy77/) Hey there could be
   quite a few different reasons as to why an API Request Error such as this can
   occur. This means we’ll have to do a few troubleshooting steps to help narrow
   it down to the root issue.
 * If you have direct access to your server could you use the following guide to
   use Curl to see if it’s possible to connect with Mailchimp via your server. We’re
   trying to find out if the server that your website is hosted on is being blocked
   from connection. (This can also happen for myriad of reasons, that are at the
   content delivery network level).
 * Here’s the guide:
 * [https://github.com/mailchimp/mc-woocommerce/wiki/Troubleshooting-CURL-Errors](https://github.com/mailchimp/mc-woocommerce/wiki/Troubleshooting-CURL-Errors)
 * Notes on the guide:
 * **How can you find your data center? **
 * > The root url for the API is `https://<dc>.api.mailchimp.com/3.0/`. The `<dc
   > >` part of the URL corresponds to the data center for your account. For example,
   > if the data center for your account is `us6`, all API endpoints for your account
   > are available relative to `https://us6.api.mailchimp.com/3.0/`.
   >  [https://mailchimp.com/developer/marketing/docs/fundamentals/#api-structure](https://mailchimp.com/developer/marketing/docs/fundamentals/#api-structure)
 * If you’re able to connect to Mailchimp then there could be a possible plugin 
   conflict. Could you try using the WordPress Troubleshooting plugin which makes
   it easy to disable all other plugins except for WooCommerce and Mailchimp. See:
   [https://en-ca.wordpress.org/plugins/health-check/](https://en-ca.wordpress.org/plugins/health-check/)
 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/integration-broken/#post-18606842)
 * Hi there, we’re going to close out this ticket for now since it’s been a few 
   weeks since we’ve been in touch.
 * Please let us know if you still need any help and we’ll be glad to reopen and
   troubleshoot further. Please note, that the best way to reach us is over at the
   GitHub plugin page: [https://github.com/mailchimp/mc-woocommerce/](https://github.com/mailchimp/mc-woocommerce/).
   From there, you can receive direct responses from the development team, log new
   issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Integration broken’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

## Tags

 * [API error](https://wordpress.org/support/topic-tag/api-error/)
 * [integration](https://wordpress.org/support/topic-tag/integration/)
 * [php](https://wordpress.org/support/topic-tag/php/)

 * 2 replies
 * 3 participants
 * Last reply from: [khungate](https://wordpress.org/support/users/khungate/)
 * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/integration-broken/#post-18606842)
 * Status: resolved