Title: Interacting with another plugin
Last modified: October 15, 2021

---

# Interacting with another plugin

 *  Resolved [wibergsweb](https://wordpress.org/support/users/wibergsweb/)
 * (@wibergsweb)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/)
 * Hi
 * I’m an author of a plugin called CSV to HTML which creates a html table from 
   any csv-files dynamically with a single shortcode. No need for uploading of csv-
   file, just fetch directly from webserver of external site. I say this because
   of standing of the request…
 * I got a request from a customer to use my plugin’s shortcode together with yours:(
   The customer has PRO-version of your plugin)
 * `[csvtohtml_create create html_id="csvtohtmlstyle1" source_type="guess" source_files
   ="csvfile" pagination="yes" debug_mode="no" pagination_text_start="Back to Start"
   pagination_text_prev=" Previous Page " pagination_text_next=" Next {{mpg_town}}
   Page " pagination_text_last=" Last Page" pagination_rows=30 pagination_links_max
   ="10" search_functionality="yes" searchbutton_text="Search now " resetbutton_text
   ="Reset" search_requiredchars="2" search_requiredchars_message = "Enter a minimum
   of 2 characters when doing a search" notfound_message = "No results found. Please
   try again." searchinput_placeholder="Type here to search..." filter_col="3" filter_data
   ="{{mpg_town}}" ]`
 * but {{mpg_town}} is not adjusted to the actual town from csv-file but stays at{{
   mpg_town}. The shortcode works if it’s just hardcoded:
 * Example:
    `[csvtohtml_create create html_id="csvtohtmlstyle1" source_type="guess"
   source_files=https://broadbandinternetspeedchecker.net/wp-content/uploads/Speedtests_v5.
   csv pagination="yes" debug_mode="no" pagination_text_start="Back to Start " pagination_text_prev
   =" Previous Page " pagination_text_next=" Next {{mpg_town}} Page " pagination_text_last
   =" Last Page" pagination_rows=30 pagination_links_max="10" search_functionality
   ="yes" searchbutton_text="Search now " resetbutton_text="Reset" search_requiredchars
   ="2" search_requiredchars_message = "Enter a minimum of 2 characters when doing
   a search" notfound_message = "No results found. Please try again." searchinput_placeholder
   ="Type here to search..." filter_col="3" filter_data="Luton" ]`
 * The issue is probably that my plugin is not loaded before yours and therefore
   you don’t know what value to fetch. Is there any way to solve this issue? Is 
   it something in my plugin I can do to make it easier?

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-14974906)
 * > (The customer has PRO-version of your plugin)
 * The you cannot seek support here. For pro or commercial product support please
   contact the developer directly on their site. This includes any pre-sales topics
   as well.
 * [https://themeisle.com/contact/](https://themeisle.com/contact/)
 * As the developer is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.
 * Also? There is no NSFW link here.
 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-14975255)
 * We normally auto-close posts about pro-versions for the reasons mentioned above.
   However. This is an extraordinary case and themeIsle doesn’t have a way for you
   to get in touch with them as a non-customer/non-want-to-be-customer. Also you’re
   in a terrible situation since you can’t reproduce this (you don’t have the pro
   version) and you’re not the actual user.
 * But at the heart, the issue is “Our shortcodes aren’t working together” and that’s
   a really valid ask.
 * On both sides I recommend:
 * 1. ThemeIsle have some way for non-customer types to report bugs (this will also
   give you a private, secure way to accept security reports!)
 * 2. [@wibergsweb](https://wordpress.org/support/users/wibergsweb/) remember to
   put limits on what you do for your users 🙂 It’s _OKAY_ to say “I can’t debug
   conflicts with pro plugins.” and put it back on the user. Which yes, sucks, but
   you’re not their employee. Protect yourself.
 * Also for debugging, I’d make sure your plugin works with ANY nested shortcode.
   This may be an issue with you alone, and not this specific plugin.
 *  Thread Starter [wibergsweb](https://wordpress.org/support/users/wibergsweb/)
 * (@wibergsweb)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-14976145)
 * Thanks for your input / feedback!
 * **Feedback to you [@ipstenu](https://wordpress.org/support/users/ipstenu/) [@jdembowski](https://wordpress.org/support/users/jdembowski/)
   🙂**
    It was not my customer who said I should post anything here. I did it myself
   of curiosity because I wanted to know if the issue was in my plugin or this plugin.
 * I understand that ThemeIsle wants a contact directly with their customer when
   it’s PRO-version, but in this case the question should be valid either if it’s
   pro version or not. The reason why I mention that it was PRO was only that if
   were any differences
 * I would also like to know that the topic will be autoclosed automatically. If
   I had knew that I wouldn’t have reported this topic in the first place. This 
   is kind of ironic because now it’s a situation where topic is opened up again.
   Now it actually does not matter , because I’ve got the answer that I should tell
   my customer to contact ThemeIsle directly.
 * —
    I reported NSFW – link because I did not how to remove my own post (I was 
   not aware what that actually meant). And thereafter I made my custom report and
   told why, but still nothing was done. Basically I did not want the csv-file link
   to show and I could as well remove the topic I thought.`
 * Why it is not possible to adjust my own posted question? I understand why I cannot
   comment or such forever but if I’m the author of a topic/post I really should
   be to change something. I can see a point in why I should not change whatever
   but why not have a button “Confirm my adjustment(s) by moderator” then?
    -  This reply was modified 4 years, 7 months ago by [wibergsweb](https://wordpress.org/support/users/wibergsweb/).
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-14976175)
 * There are a few things to unpack in your reply.
 * > I understand that ThemeIsle wants a contact directly with their customer when
   > it’s PRO-version, but in this case the question should be valid either if it’s
   > pro version or not. The reason why I mention that it was PRO was only that 
   > if were any differences
 * No. I’m sorry but that’s not the case. That has too often been the excuse for
   people to support their customers in these community forums. That is not fair
   to all of the many plugin and theme developers who adhere to the guidelines.
 * [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
 * This is not hard: if someone has a pro version of a theme or plugin, if someone
   is a customer of some company then they need to avail themselves of their option
   and take it directly to the company.
 * That pro support is _literally what they paid for_. Rationalizing why they should
   not use that marquee service is not a valid way to back into pro support on this
   site.
 * If Themeisle picks up this support topic then they will need to offer you a means
   to take this topic somewhere else. Then this topic will be closed to replies.
 * > Why it is not possible to adjust my own posted question?
 * That’s almost always only done in extreme cases when a moderator edits a post
   or reply. You did not present an extreme case and this is not one of those.
 * Topics and replies can be edited by the user for up to 60 minutes. Reviews can
   be edited forever. The exception is what an account is flagged for moderation
   then they can only edit the topic or reply while it is in the pending queue awaiting
   for a moderator to approve it. Once that is approved then you can’t edit the 
   topic or reply.
 * This topic was well outside of the 60 minute window and can’t be edited by you
   any longer. In large part that is done because a few bad actors (and isn’t that
   always the case?) would do this.
    - User posts inflammatory and insulting topic or reply, the kind that melt your
      ears off. They @ the target to send the email from the forums.
    - User makes sure target gets email, edits their topic or reply and replaces
      it with sunshine and unicorns.
    - Target replies as expected.
    - User acts shocked and wounded for “unfounded attack”.
 * _*DRINKS COFFEE*_
 * Isn’t forum moderation wonderful?
 * That abuse still exists inside the 60 minute window but that limits it. Also 
   when people explain what happened then the bad actor gets a warning and will 
   be banned if a repeat happens.
 * > I reported NSFW
 * NSFW means Not Safe For Work and is reserved for content such as but not limited
   to pornography, explicit content, nudes, etc. For example a website dedicated
   to artful nudes is not necessarily pornography. But if a person puts that site
   on their monitor at work them that may have repercussions for that person.
 * That is why we ask people to label Not Safe For Work topics. NSFW does not mean“
   my site is broken”.
 * Unless you are claiming there’s some content like that (and there is not here
   in this topic) please do not use NSFW,.
 *  Thread Starter [wibergsweb](https://wordpress.org/support/users/wibergsweb/)
 * (@wibergsweb)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-14976185)
 * Hi!
 * Ok thanks for fast feedback and clarification in these manners! I’ve never been
   in this sitatuion before regarding to the posts. I really appreciate it! Have
   a good day!
 * BTW… What is wrong with unicorns? 😉
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-14976187)
 * Oh, nothing. WE ALL LOVE UNICORNS. 😀
 *  Thread Starter [wibergsweb](https://wordpress.org/support/users/wibergsweb/)
 * (@wibergsweb)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-14976189)
 * 🙂
 *  Plugin Support [Vytis](https://wordpress.org/support/users/bvytis/)
 * (@bvytis)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-15000955)
 * Hi [@wibergsweb](https://wordpress.org/support/users/wibergsweb/),
 * Apologies for the delay before we jumped into this discussion.
 * If the problem still persists feel free to shoot us an email at [friends@themeisle.com](https://wordpress.org/support/topic/interacting-with-another-plugin/friends@themeisle.com?output_format=md)
   with the incompatibility information that you managed to find out till this moment
   and we will be happy to take a deeper look into it together with our development
   team.
 * Thank you for your cooperation!
 *  Thread Starter [wibergsweb](https://wordpress.org/support/users/wibergsweb/)
 * (@wibergsweb)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-15001221)
 * Hi [@bvytis](https://wordpress.org/support/users/bvytis/)!
 * No problem. The issue is solved for this customer already 🙂
 *  Plugin Support [Vytis](https://wordpress.org/support/users/bvytis/)
 * (@bvytis)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-15001322)
 * Perfect, happy to hear it, and thanks for the update about the situation! 🙂

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Interacting with another plugin’ is closed to new replies.

 * ![](https://ps.w.org/multiple-pages-generator-by-porthas/assets/icon-128x128.
   gif?rev=3274397)
 * [MPG – Multiple Page Generator, Bulk Landing Pages & Programmatic SEO](https://wordpress.org/plugins/multiple-pages-generator-by-porthas/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/multiple-pages-generator-by-porthas/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/multiple-pages-generator-by-porthas/)
 * [Active Topics](https://wordpress.org/support/plugin/multiple-pages-generator-by-porthas/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/multiple-pages-generator-by-porthas/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/multiple-pages-generator-by-porthas/reviews/)

 * 10 replies
 * 4 participants
 * Last reply from: [Vytis](https://wordpress.org/support/users/bvytis/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/interacting-with-another-plugin/#post-15001322)
 * Status: resolved