Title: interactive display mode doesn’t work
Last modified: March 5, 2021

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# interactive display mode doesn’t work

 *  Resolved [3D-design](https://wordpress.org/support/users/rdlearn/)
 * (@rdlearn)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/interactive-display-mode-doesnt-work/)
 * Hi,
    I use WordPress on Mac OS, with Safari or Opera. I tried to insert a 3D 
   file in format .STL or .OBJ or .GLB
 * The 3D display works fine in “preview” mode, but on my published website page
   it only shows the static “loading image”.
    The 3D interactive mode never works
 * I reduced the size of my file to 260 ko but 3D view still doesn’t show
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finteractive-display-mode-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [3D-design](https://wordpress.org/support/users/rdlearn/)
 * (@rdlearn)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/interactive-display-mode-doesnt-work/#post-14142834)
 * Such a big THANK YOU Sergey !
    I’m so grateful that you have solved my issue.
   I’ll write the details here so that the community knows how to do and that anyone
   experiencing the same issue could can handle it so easily….
 * -> Try to disable JS minification feature in your cache plugin.
    I believe you
   have “SG Optimizer” plugin installed. Try to find JS minification in it’s settings
   or deactivate it through the list of plugins /wp-admin/plugins.php
 * So indeed in the left bar to manage my website there is this “SG Optimizer” menu.
   Go on the “Front end Optimisation” tab.
    Second line is the “Minify JavaScript
   Files” -> on the right side deactivate the cursor on this feature
 * …. 3D display works beautifully with Woo 3D viewer !
 *  Thread Starter [3D-design](https://wordpress.org/support/users/rdlearn/)
 * (@rdlearn)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/interactive-display-mode-doesnt-work/#post-14142835)
 * This item is resolved now

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘interactive display mode doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/woo-3d-viewer/assets/icon-256x256.png?rev=2053279)
 * [Easy 3D Viewer](https://wordpress.org/plugins/woo-3d-viewer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-3d-viewer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-3d-viewer/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-3d-viewer/unresolved/)
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 * 2 replies
 * 1 participant
 * Last reply from: [3D-design](https://wordpress.org/support/users/rdlearn/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/interactive-display-mode-doesnt-work/#post-14142835)
 * Status: resolved