".$data['message']."
"; } ``` * When is the issue expected to be fixed. My client is already using the SumUp terminal and it would be super handy, if they can use the same payment service for online and pos transactions. Best, Daniel Viewing 6 replies - 1 through 6 (of 6 total) * [gilesytheking](https://wordpress.org/support/users/gilesytheking/) * (@gilesytheking) * [3 years, 4 months ago](https://wordpress.org/support/topic/interface-not-loading/#post-16331388) * Having exactly the same issue and errors. * Currently using sumup terminal instore and ideally want to use sumup for processing online. * [SumUp](https://wordpress.org/support/users/sumup1/) * (@sumup1) * [3 years, 4 months ago](https://wordpress.org/support/topic/interface-not-loading/#post-16334719) * Good morning, * The error that you are encountering might be due to the fact that the payment gateway is not activated on our side first. This needs to be done before you can start processing payments and see the card widget. * In order to be able to assist you, we kindly ask you to provide your merchant ID, which you can find in the top right corner of your dashboard via [me.sumup.com](http://me.sumup.com/), or the email linked to your SumUp account. * **Please send this information via our integration [form](https://developer.sumup.com/contact/).** * Kind regards, * SumUp * Thread Starter [dansart](https://wordpress.org/support/users/dansart/) * (@dansart) * [3 years, 4 months ago](https://wordpress.org/support/topic/interface-not-loading/#post-16338321) * Hi I did send a a request and it got approved. But still, the same issue exists. * [SumUp](https://wordpress.org/support/users/sumup1/) * (@sumup1) * [3 years, 4 months ago](https://wordpress.org/support/topic/interface-not-loading/#post-16365836) * Hey [@dansart](https://wordpress.org/support/users/dansart/), You should have received an email from SumUp with the confirmation that the payment gateway has been enabled in your SumUp account. If you have not, please contact** **via our integration [form](https://developer.sumup.com/contact/) providing the email linked to your SumUp profile to check your SumUp account. * Kind regards, * SumUp * Thread Starter [dansart](https://wordpress.org/support/users/dansart/) * (@dansart) * [3 years, 3 months ago](https://wordpress.org/support/topic/interface-not-loading/#post-16409376) * I did already, but still, it does not work. To bad, I would love to have everything from one vendor. But it looks like I need another solution. * [vannynattenr](https://wordpress.org/support/users/vannynattenr/) * (@vannynattenr) * [2 years, 11 months ago](https://wordpress.org/support/topic/interface-not-loading/#post-16827787) * ```wp-block-code The Sumup payment payment gateway installed on my WordPress site coachlife.fr but Woocommerce interface not appearing on my dashboard. ID Merchant ID MTZTYXYD. I cannot navigate to the Plugins section and select Settings under the SumUp Woocommerce. I have already made a request and received below email : Dear Robert, Thank you for contacting SumUp Support. We would like to guide you through the steps provided in order to create and obtain the client ID and client secret that you need: 1. Click on “Log in” on the top right corner of https://developer.sumup.com and provide the email and password linked to the SumUp account that you will be using 2. On the drop-down menu, please select “Oauth apps” 3. Click on “Create application” 4. Under “Application name”, you can provide the name of your website/business 5. Under “Homepage URL”, please introduce the URL of your website following this format: http://www.example.com and click on “Register application” 6. Click on the box named after your website/business 7. Scroll down to the section “Client secrets” 8. Click on “Create client secret” 9. Under “Client name”, please introduce a descriptive name for your website 10. Under “Application type”, please select “Web” 11. Under “Authorized redirect URL”, you can introduce the page where your clients are redirected once the payment is completed, and click on “Save”. 12. Download the JSON file by clicking on “Download. Open it and copy the client ID and client secret 13. Follow the instructions detailed here (https://developer.sumup.com/docs/online-payments/plugins/woocommerce/#plugin-configuration) on where to paste this information in WooCommerce Once you have filled in this information, and your account is fully verified by the Onboarding team, we kindly ask you to contact us again from the email linked to the SumUp account that you will be using to activate the payment gateway. If you've any further questions, please feel free to contact us. Kind regards, Chiara SumUp Integration Team ``` - This reply was modified 2 years, 11 months ago by [vannynattenr](https://wordpress.org/support/users/vannynattenr/). - This reply was modified 2 years, 11 months ago by [vannynattenr](https://wordpress.org/support/users/vannynattenr/). Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Interface not loading’ is closed to new replies. *  * [SumUp Payment Gateway For WooCommerce](https://wordpress.org/plugins/sumup-payment-gateway-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/sumup-payment-gateway-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/reviews/) * 6 replies * 4 participants * Last reply from: [vannynattenr](https://wordpress.org/support/users/vannynattenr/) * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/interface-not-loading/#post-16827787) * Status: not resolved