Title: Intermittent Internal Server Error when plugin activated
Last modified: August 21, 2016

---

# Intermittent Internal Server Error when plugin activated

 *  Resolved [yarink](https://wordpress.org/support/users/yarink/)
 * (@yarink)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/intermittent-internal-server-error-when-plugin-activated/)
 * Hello,
    I’ve narrowed down an intermittent “internal server error” that appears
   on my site randomly when your plugin is activated. Any ideas why? I would like
   to continue to use the plugin but can’t deal with these errors. In general these
   errors may be related to .htaccess issues but in this case as soon as i disable
   your plugin the issue dissapears. Please help. Thanks!
 * [http://wordpress.org/plugins/custom-dashboard-help/](http://wordpress.org/plugins/custom-dashboard-help/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jo Landers](https://wordpress.org/support/users/jojolanderscom/)
 * (@jojolanderscom)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/intermittent-internal-server-error-when-plugin-activated/#post-4199767)
 * No idea why; the plugin code is pretty straight-forward and uses the built-in
   WP hooks and functions as much as possible.
 * You’re saying this is an intermittent error, so I probably can’t reproduce it…
   What happens if all your other plugins are disabled, you are using the built-
   in theme (twenty-twelve? twenty-thirteen?) and this is the only plugin running?
 * Please enable WP_DEBUG and error messages by adding the following to your wp-
   config file:
    `define( 'WP_DEBUG', true );` `define( 'WP_DEBUG_DISPLAY', true);`
 * Then deactivate all your other plugins and switch to a wp theme (twenty-twelve
   or twenty-thirteen) so we can also check if it’s an issue with your theme.
 * If you don’t see any errors with that set-up, it’s not a problem with the plugin
   itself, but may be something that only happens in combination with your theme
   or other plugins. If that’s the case, the next step is to reactivate your theme
   and check again, then your plugins one-by-one, until you can identify what combination
   triggers the error.
 * When you see the error again, stop, and send me the exact error message including
   error code that your server is throwing, what operating system your server uses,
   what error messages, if any, WP_DEBUG is showing, your WP version, a complete
   list of active plugins, and the last thing you activated before you started seeing
   the error again.
 *  Plugin Author [Jo Landers](https://wordpress.org/support/users/jojolanderscom/)
 * (@jojolanderscom)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/intermittent-internal-server-error-when-plugin-activated/#post-4199812)
 * I am marking this as resolved, b/c the person who originally reported the issue
   has not gotten back to me, nobody else has reported this problem, and I am unable
   to replicate it. Based on all of that, I don’t think the reported issue has anything
   to do with this plugin.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Intermittent Internal Server Error when plugin activated’ is closed to
new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/custom-dashboard-help.svg)
 * [Custom Dashboard Help Widget](https://wordpress.org/plugins/custom-dashboard-help/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-dashboard-help/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/custom-dashboard-help/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-dashboard-help/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-dashboard-help/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-dashboard-help/reviews/)

## Tags

 * [server-error](https://wordpress.org/support/topic-tag/server-error/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jo Landers](https://wordpress.org/support/users/jojolanderscom/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/intermittent-internal-server-error-when-plugin-activated/#post-4199812)
 * Status: resolved