Intermittent no processing response after payment

  • Resolved kadybee

    (@kadybee)


    9 years, 5 months ago

    I have an intermittent issue where we aren’t getting responses back to trigger a woocommerce product sale.

    The payment has gone through (and showing in our account) but the sale remains as pending.

    The logs only show the data being sent but no Processing Response back.

    Any ideas where I might start looking for the likes of timeout issues etc?

Viewing 4 replies - 1 through 4 (of 4 total)
  • raj07m

    (@raj07m)

    9 years, 5 months ago

    Same issue here . Getting an internal server error message even though the payment goes through . Customers don’t see the order confirmation page

    Thread Starter kadybee

    (@kadybee)

    9 years, 5 months ago

    That would be a different issue. I don’t get any errors, just nothing after the payment submission (which goes through to Stripe), there is no return data.

    If you are seeing an internal server error, check through your server logs for a cause/trigger.

    Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    9 years, 4 months ago

    Hi There,

    This usually means that there is an issue with Stripe communicating back to the WooCommerce, can you please open a ticket with our support team via http://www.WooCommerce.com ( Go to Support > Helpdesk > Create a ticket > Free Plugins ), so that we can investigate this further. [redacted]

    Thanks

    • This reply was modified 9 years, 1 month ago by bdbrown.
    mrwill1

    (@mrwill1)

    9 years, 4 months ago

    Similar issue here. Also intermittent, but is happening pretty frequently.

    Customer clicks on Pay button. Stripe records payment. Sale is recorded in Woocommerce back-end.

    However order confirmation page does not display and customers cart still contains the items.

    Customer does not get any notification that the sale has happened.

    In some cases after about 120 seconds we get the a Gateway Timeout message.

    We’ve been using stripe payment without issue for a long period, but issue was first noticed about 4 weeks ago.

    I will open a ticket on the woocommerce site…

Viewing 4 replies - 1 through 4 (of 4 total)

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