Title: Internal Server Error Last modified: August 20, 2016 --- # Internal Server Error * Resolved [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-141/) * Hi there * I think my problem is related to others that have posted, but Im not sure. I have the latest version of WordPress (3.5.1) and Visitor Maps Extended Referer Field (1.2.2). * Basically, when I try to ban an IP address by clicking the button next to the IP address, my site goes down giving “Internal Server Error” message. Ive narrowed the problem down to the .htaccess file. When I ban an IP, it adds the following code: * ``` # BEGIN Visitor Maps Extended # BEGIN banned ips order allow,deny deny from 91.207.4.186 allow from all # END banned ips # END Visitor Maps Extended ``` * I can simply edit the .htaccess file (no need to uninstall the plugin) and remove the code above to fix the issue. But of course, the plugin does not work. * Any idea how to fix this? This is a great idea for a plugin and would love to get it working. * Thanks * [http://wordpress.org/extend/plugins/visitor-maps-extended-referer-field/](http://wordpress.org/extend/plugins/visitor-maps-extended-referer-field/) Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/) * (@jason-lau) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614652) * Hi, * Sorry you’re having trouble with the plugin. * Have you tested this on another website on the same server? * There may be a conflict with another script which uses htaccess. * Try setting the file permissions for htaccess to 0644 instead of removing the Visitor Maps Extended code. * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614655) * Heh, it’s working and I dont even know what I did. Very strange. Anyway, thanks for your reply. Great plugin. * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614667) * ok, weird. The plugin seems to be working. I can ban an IP or site without the site going down and the banned IPs are logged and remain there. All good. The thing is, wanted to have a look at the .htaccess file again, but can’t find the entries! It should be the .htaccess file under the root directory of the site, right? Or is it somewhere else? * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614668) * I just did a test from my work PC. I banned the IP, but I can still access. Any idea? * Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/) * (@jason-lau) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614670) * If the IP isn’t added to htaccess, it won’t be blocked. Reinstall the plugin. We need to figure out why your server returns an error. * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614672) * Ok, please ignore my last few comments. I retardedly did a chown instead of a chmod when trying to apply 0644 to .htaccess which is why nothing was writing to it. I have now fixed the permissions and Im back to the original problem. . htaccess is being edited, but my site goes down. * I noticed this in the comments in the Visitor Maps Extended section of .htacces: * ``` Uncomment 'Options +FollowSymlinks' if your server returns a '500 Internal Server' error. ``` * I tried to uncomment that option, but it didnt do anything. * Any other suggestiongs? * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614673) * btw, my httpd.conf has FollowSymlinks configured: * ``` Options FollowSymLinks AllowOverride FileInfo ``` * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614674) * Sorry for all the posts. Im just posting as I find something. It looks like referer bans are working. The error happens with the IP ban. * Here is what it looks like normally, which takes the site down: * ``` # BEGIN banned ips order allow,deny deny from 46.118.119.252 allow from all # END banned ips ``` * The server will only come back if I comment out everything within the Limit code: * ``` # BEGIN banned ips #order allow,deny #deny from 46.118.119.252 #allow from all # END banned ips ``` * All 3 need to be commented out for the site to come back. * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614675) * If I use the last config above (commenting out the 3 lines within Limit) to make the site work and I then uncomment “Options +FollowSymlinks”, the site goes down again. * Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/) * (@jason-lau) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614677) * Have you tested this plugin on a clean WordPress install on the same server? * I don’t know what the rest of your htaccess file looks like, so I can’t say if there are other plugins or scripts conflicting with this one. * ‘Options +FollowSymlinks’ would be for mod_rewrite and not for ip banning. * Try removing all of the _banned ips_ code except the following line – `deny from 46.118.119.252` * chmod to 0755. * Check your error logs for specific error messages. * Let me know how it goes. * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614678) * The .htaccess file that is being edited is at the root of the site in question. eg: /var/www/sitename/.htaccess. The other two sites I have running on the same server are not impacted by this. Ill try installing at testing on one of the other sites a bit later when I have some time. * Here’s the beginning of my .htaccess. After this, Visitor Maps Extended starts and there is nothing else: * ``` # BEGIN WordPress RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] ``` * I chmod’d to 0755. No change I removed all banned IPs code except for one of the IPs. No change. * Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/) * (@jason-lau) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614679) * Be sure to end the WordPress rules. * > # BEGIN WordPress > RewriteEngine On RewriteBase / > RewriteRule ^index\.php$ – [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond%{ > REQUEST_FILENAME} !-d RewriteRule . /index.php [L] > # END WordPress * Please post the message you receive from your error log. * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614682) * Found it! Good call on the httpd error logs (should have gone there first). Saw this: * `.htaccess: DirectoryIndex not allowed here` * which led me here: [http://drupal.org/node/10133](http://drupal.org/node/10133) * And I added a in my httpd.conf for my site and changed: * `AllowOverride None` to `AllowOverride All` * Et Voila! Working! * Thread Starter [demon11c](https://wordpress.org/support/users/demon11c/) * (@demon11c) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614683) * Thanks your help! * Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/) * (@jason-lau) * [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614684) * I should have asked you to check your error logs first, but I didn’t think of it until later. Thanks for posting your solution. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Internal Server Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/visitor-maps-extended-referer-field. svg) * [Visitor Maps Extended Referer Field](https://wordpress.org/plugins/visitor-maps-extended-referer-field/) * [Frequently Asked Questions](https://wordpress.org/plugins/visitor-maps-extended-referer-field/#faq) * [Support Threads](https://wordpress.org/support/plugin/visitor-maps-extended-referer-field/) * [Active Topics](https://wordpress.org/support/plugin/visitor-maps-extended-referer-field/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/visitor-maps-extended-referer-field/unresolved/) * [Reviews](https://wordpress.org/support/plugin/visitor-maps-extended-referer-field/reviews/) * 15 replies * 2 participants * Last reply from: [Jason Lau](https://wordpress.org/support/users/jason-lau/) * Last activity: [13 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-141/#post-3614684) * Status: resolved