Title: Internal Server Error
Last modified: August 30, 2016

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# Internal Server Error

 *  Resolved [ninjaray](https://wordpress.org/support/users/ninjaray/)
 * (@ninjaray)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-336/)
 * Hi – Trying to import members from our current site into new one. Plug in is 
   great, but for some reason I am getting an error after about 30 seconds:
 * INTERNAL SERVER ERROR
 * The server encountered an internal error or misconfiguration and was unable
    
   to complete your request. Please contact the server administrator to inform of
   the time the error occurred and of anything you might have done that may have
   caused the error.
 * More information about this error may be available in the server error log.
 * Looks like it successfully imports about 180 members including setting up the
   extra fields correctly. Using username and email as the first two columns, don’t
   see any obvious issues with the CSV file (from Excel). Wondering if you have 
   seen this error before and have any suggestions for me to try?
 * Thanks for your time!
 * [https://wordpress.org/plugins/import-users-from-csv-with-meta/](https://wordpress.org/plugins/import-users-from-csv-with-meta/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-336/#post-6407704)
 * ninjaray,
 * Probably the problem is from your hosting. PHP has limitted his execution to 
   30 seconds. The plugin try to makes it unlimited for the import but yes, if your
   hosting doesn’t allow it, the host throws an error.
 * Please, talk to your hosting and tell us.
 * And yes, if you like this plugin, please review it or donate it (PayPal info 
   AT codection DOT com).
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-336/#post-6407787)
 * I expect you solve it. I am going to close this thread.
 * If you need anymore tell us on another thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Internal Server Error’ is closed to new replies.

 * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png?
   rev=1174343)
 * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq)
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## Tags

 * [csv](https://wordpress.org/support/topic-tag/csv/)
 * [Import](https://wordpress.org/support/topic-tag/import/)
 * [internal](https://wordpress.org/support/topic-tag/internal/)
 * [misconfiguration](https://wordpress.org/support/topic-tag/misconfiguration/)
 * [server](https://wordpress.org/support/topic-tag/server/)
 * [users](https://wordpress.org/support/topic-tag/users/)

 * 2 replies
 * 2 participants
 * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-336/#post-6407787)
 * Status: resolved