Title: internal server error
Last modified: August 31, 2016

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# internal server error

 *  Resolved [diamondline](https://wordpress.org/support/users/diamondline/)
 * (@diamondline)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-402/)
 * Hello,
 * When customer submits a payment on my site, he receives this error message: Internal
   server error.
 * Most of the time the payment goes through despite this message, but sometimes
   not.
    What would be the problem?
 * Thank you
 * [https://wordpress.org/plugins/stripe-woocommerce-addon/](https://wordpress.org/plugins/stripe-woocommerce-addon/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-402/#post-7213064)
 * There was a huge mess on this one what helped to fix is
 * 1- upgrading wordpress to latest version
    2- Installing latest stripe plugin 
   from wp repository
 *  [djsmith38uk](https://wordpress.org/support/users/djsmith38uk/)
 * (@djsmith38uk)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-402/#post-7213180)
 * My site is having the same problem and wordpress is completely up to date and
   so is the Stripe plugin.
 * Any other ideas??
 *  [christoff](https://wordpress.org/support/users/christoff/)
 * (@christoff)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-402/#post-7213225)
 * Me too. Same issue. The recommended solution did not work. I have the latest 
   plugin version, latest WC version, latest Wp version.
 * I deactivated and deleted the plugin, then reinstalled and activated.
 * I updated all 4 api keys both at Stripe and on the website.
 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-402/#post-7213226)
 * @chritoff,
 * Based on [this](http://support.daffyhazan.com/topic/stripe-payment-problem/) 
   which was issue for djsmith38uk i suppose can you get your server logs also see
   the above link it will help you
 * Plus a server log appreciated
 * Regards
 *  [christoff](https://wordpress.org/support/users/christoff/)
 * (@christoff)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-402/#post-7213227)
 * Thanks @ nazrulhassanmca!
 * After several hours of troubleshooting, I realized the problem was that I used“…”
   to emphasize something in a Woocommerce customer sales email, which broke the
   PHP string. All of my errors occurred beginning after that point. Just wanted
   to share in case others who have a similar problem come across the same error.
 * Thanks for your help. It started me on the path to finding where my problems 
   were.
 * Kind regards.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘internal server error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/stripe-woocommerce-addon_a2c2e1.svg)
 * [Stripe Payment Gateway WooCommerce Addon](https://wordpress.org/plugins/stripe-woocommerce-addon/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-woocommerce-addon/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe-woocommerce-addon/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe-woocommerce-addon/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-woocommerce-addon/unresolved/)
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## Tags

 * [stripe woocommerce](https://wordpress.org/support/topic-tag/stripe-woocommerce/)

 * 5 replies
 * 4 participants
 * Last reply from: [christoff](https://wordpress.org/support/users/christoff/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-402/#post-7213227)
 * Status: resolved