Title: Internal Server Error
Last modified: June 20, 2017

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# Internal Server Error

 *  [JenSwedhin](https://wordpress.org/support/users/jenswedhin/)
 * (@jenswedhin)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-483/)
 * Last night I cloned my new site over onto my main site domain. All is appearing
   and working fine, and was appearing and working fine before cloning/migrating.
 * Today, the membership directory is not allowing anyone to upload a new profile
   photo, on either domains. The error is: Internal Server Error.
 * I have run a plugin/theme conflict test, and this happens with only UM plugin
   activated. My hosting says it is not on there end, and I have tried every suggestion
   listed, including completely deleting the plugin and starting over. PLEASE HELP!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-483/#post-9251967)
 * Hi [@jenswedhin](https://wordpress.org/support/users/jenswedhin/),
 * Do you have any security plugins installed?
    Are you on the latest 1.3.86 version
   of the plugin? Can you please open your browser developers console and check 
   for errors?
 * Regards.
 *  [zrtow91074](https://wordpress.org/support/users/zrtow91074/)
 * (@zrtow91074)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-483/#post-9400333)
 * I am having this issue as well. I am using the newest version of the plug-in 
   1.3.88 and the only error is on this /wp-content/plugins/ultimate-member/core/
   lib/upload/um-image-upload.php
 *  [csymeou](https://wordpress.org/support/users/csymeou/)
 * (@csymeou)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-483/#post-9615372)
 * Hello – I had the same problem, with upload picture functionality working on 
   my localhost but not on my server. I have my wordpress installation on an AWS
   server I had set up myself.
 * Anyway, I noticed the error was reported from um-image-upload.php, and debugged
   line by line, and figured out that it was generated by the line $image = imagecreatefromjpeg(
   $filepath); You need the php-gd library in order for the imagecreatefromjpeg 
   function to be available. Once I installed that on my server (for a typical AWS
   instance, that’s yum install php70-gd) and restarted the server the problem was
   resolved.
 * Hope this helps some other people as well! If you don’t have direct access to
   your server, check with your host provider.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Internal Server Error’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

## Tags

 * [photo upload](https://wordpress.org/support/topic-tag/photo-upload/)

 * 3 replies
 * 4 participants
 * Last reply from: [csymeou](https://wordpress.org/support/users/csymeou/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-483/#post-9615372)
 * Status: not resolved