Title: “internal server error”
Last modified: July 25, 2018

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# “internal server error”

 *  [andrewmust](https://wordpress.org/support/users/andrewmust/)
 * (@andrewmust)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-543/)
 * My website was working beautifully before I updated the Sydney toolbox to the
   latest version last night, when everything crashed and all I could see was this
   message:
    “The page cannot be displayed because an internal server error has 
   occurred.”
 * I spent hours on the phone with my domain/host server company trying to resolve
   this issue, they were able to disable all of my plugins (I updated several and
   at the time I wasn’t sure which one was causing the issue), and log back in. 
   I was able to re-install and activate the Page Builder by SiteOrigin Plugin, 
   and the SiteOrigin Widgets Bundle Plugin, both without issue. But when I activate
   the Sydney Plugin the crash happens again. What can I do?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Roman Bondar](https://wordpress.org/support/users/romanbon/)
 * (@romanbon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-543/#post-10530155)
 * Hello,
 * First, please make sure that you have PHP 7 on your server and not PHP 5.
 * Please check this topic for more details:
    [https://wordpress.org/support/topic/error-while-installing-sydney-toolbox-php/](https://wordpress.org/support/topic/error-while-installing-sydney-toolbox-php/)
 * Kind Regards, Roman.
 *  Thread Starter [andrewmust](https://wordpress.org/support/users/andrewmust/)
 * (@andrewmust)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-543/#post-10530465)
 * Hi Roman, apparently PHP 7 is not yet available on my server. Is it possible 
   to download an older version of the Sydney plugin so I can restore my site?
    
   Thanks!
 *  Thread Starter [andrewmust](https://wordpress.org/support/users/andrewmust/)
 * (@andrewmust)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-543/#post-10530523)
 * Ok so I figured it out, I had to go back and install the very first version of
   the Sydney Toolbox and now it is working 🙂 oy vey. Thanks for your help.
 *  [Roman Bondar](https://wordpress.org/support/users/romanbon/)
 * (@romanbon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-543/#post-10533100)
 * Okay, you are welcome!
 * Kind Regards, Roman.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘“internal server error”’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/sydney-toolbox.svg)
 * [Sydney Toolbox](https://wordpress.org/plugins/sydney-toolbox/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sydney-toolbox/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sydney-toolbox/)
 * [Active Topics](https://wordpress.org/support/plugin/sydney-toolbox/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sydney-toolbox/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sydney-toolbox/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Roman Bondar](https://wordpress.org/support/users/romanbon/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-543/#post-10533100)
 * Status: not resolved