Title: Internal server error
Last modified: June 21, 2020

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# Internal server error

 *  Resolved [WebNut](https://wordpress.org/support/users/healthy-lawn-dude/)
 * (@healthy-lawn-dude)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-619/)
 * Internal server error showing for images that recently were introduced to website.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-619/#post-13014718)
 * Hi WebNut,
 * That’s probably unrelated to ShortPixel. But to make sure, can you please deactivate
   ShortPixel Image Optimizer and try again? What’s the result?
 *  Thread Starter [WebNut](https://wordpress.org/support/users/healthy-lawn-dude/)
 * (@healthy-lawn-dude)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-619/#post-13016018)
 * This is the error messages I have received.:
 * WordPress database error Table ‘mineolalandscaping-wp-qJ3YzRRl.wp_dda14c932a_shortpixel_folders’
   doesn’t exist for query SELECT * FROM wp_dda14c932a_shortpixel_folders order 
   by path made by require_once(‘wp-admin/admin.php’), do_action(‘settings_page_wp-
   shortpixel-settings’), WP_Hook->do_action, WP_Hook->apply_filters, ShortPixel\
   ShortPixelPlugin->route, ShortPixel\Controller\SettingsController->load, ShortPixel\
   Controller\SettingsController->load_settings, ShortPixel\Controller\SettingsController-
   >loadCustomFolders, ShortPixel\Controller\OtherMediaController->refreshFolders,
   ShortPixel\Controller\OtherMediaController->getActiveFolders, ShortPixel\Model\
   DirectoryOtherMediaModel::get, ShortPixelCustomMetaDao->getFolders, WpShortPixelDb-
   >query
 * Last 30 Days
 *  [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-619/#post-13017370)
 * Hi WebNut,
 * I’m sorry, but we need more information to be able to assist you.
    - Can you please deactivate ShortPixel Image Optimizer and try again? What’s
      the result?
    - What action do you do to trigger that error?
    - Where can you see that error?
 * Thank you,
 *  [Ali Hussain](https://wordpress.org/support/users/b4db0y/)
 * (@b4db0y)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-619/#post-13022536)
 * The quickest way to fix this is download the repo from [Shortpixel Repo](https://github.com/short-pixel-optimizer/shortpixel-image-optimiser/tree/master/)
   and replace the content within the plugin folder.
 *  Thread Starter [WebNut](https://wordpress.org/support/users/healthy-lawn-dude/)
 * (@healthy-lawn-dude)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-619/#post-13042994)
 * Thank you for the fix, however, I do not know how to do it.
    I wonder if this
   is something the plugin authors may update to achieve this?
 *  [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-619/#post-13044495)
 * Hi Webnut,
 * What Ali is suggesting is basically another way to remove and re-install the 
   plugin. You may try to do that and see if that solves it. But in any case, if
   it doesn’t, we would need the information we requested from you:
    - Can you please deactivate ShortPixel Image Optimizer and try again? What’s
      the result?
    - What action do you do to trigger that error?
    - Where can you see that error?
 * Thank you,

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Internal server error’ is closed to new replies.

 * ![](https://ps.w.org/shortpixel-image-optimiser/assets/icon-256x256.gif?rev=3245715)
 * [ShortPixel Image Optimizer - Optimize Images, Convert WebP & AVIF](https://wordpress.org/plugins/shortpixel-image-optimiser/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/shortpixel-image-optimiser/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/shortpixel-image-optimiser/)
 * [Active Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/shortpixel-image-optimiser/reviews/)

## Tags

 * [quick fix](https://wordpress.org/support/topic-tag/quick-fix/)

 * 6 replies
 * 3 participants
 * Last reply from: [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-619/#post-13044495)
 * Status: resolved