Title: Internal Server Error
Last modified: October 22, 2020

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# Internal Server Error

 *  Resolved [agence247](https://wordpress.org/support/users/agence247/)
 * (@agence247)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-629/)
 * Hello,
 * I added PDF files to my media library to add them to DAE module.
    When I consult
   the URL of the files from the WordPress media library, I come across the error“
   Internal Server Error”. (ex: [https://www.efs.fr/wp-content/uploads/dae-uploads/Bro-FR-Instrumentation-V2-0-07-10-2020.pdf](https://www.efs.fr/wp-content/uploads/dae-uploads/Bro-FR-Instrumentation-V2-0-07-10-2020.pdf))
   When I click on the link of the file received by email, I am redirected to the
   home page of the site. What is going on ?
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finternal-server-error-629%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * (@mkscripts)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-629/#post-13578558)
 * Hi,
 * The download files in the “dae-uploads” folder are protected, so the URLs cannot
   be accessed directly (resulting in a 403 or 500 error), only via the generated
   download link.
 * We have tested your download form and this issue is related to your translation
   plugin. If the French language has been selected, the download link in the email
   will work fine, but if the English language has been selected the home page is
   loaded after clicking the download link.
 * The (English) download link in the email is modified by your translation plugin,
   probably during the ‘wp_mail’ hook. You could check the documentation or ask 
   your translation plugin’s support team how to disable this modification for links
   in emails (or to change this behavior in order to at least exclude your download
   links).
 * If you have any more questions, feel free to ask.
 * Kind regards,
    Team Download After Email

Viewing 1 replies (of 1 total)

The topic ‘Internal Server Error’ is closed to new replies.

 * ![](https://ps.w.org/download-after-email/assets/icon-256x256.png?rev=2016027)
 * [Download After Email - Subscribe & Download Form Plugin](https://wordpress.org/plugins/download-after-email/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/download-after-email/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/download-after-email/)
 * [Active Topics](https://wordpress.org/support/plugin/download-after-email/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/download-after-email/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/download-after-email/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-629/#post-13578558)
 * Status: resolved