Title: Internal Server Error
Last modified: January 27, 2021

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# Internal Server Error

 *  [Spets24](https://wordpress.org/support/users/spets24/)
 * (@spets24)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/internal-server-error-646/)
 * Hello!
 * Please help. I have a webpage and often this page does not work and shows Internal
   Server Error (Apache / ZoneOS Server at hikari.ee Port 443). When I refresh permalinks
   the page comes back again. But then again it works for a few day and then again
   does not work.
 * Please let me know how can I fix the problem?
 * Thank you in advance
    -  This topic was modified 5 years, 4 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
      Reason: removed redundant URL
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finternal-server-error-646%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/internal-server-error-646/#post-13966385)
 * Internal server errors (error 500) are often caused by plugin or theme function
   conflicts, so if you have access to your admin panel, try deactivating all plugins.
   If you don’t have access to your admin panel, try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, try switching to the default theme for your
   version of WordPress to rule-out a theme-specific issue. If you don’t have access
   to your admin panel, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme. This will force
   the default theme to activate and hopefully rule-out a theme-specific issue.
 * If that does not resolve the issue, it’s possible that a `.htaccess` rule could
   be the source of the problem. To check for this, access your server via SFTP 
   or FTP, or a file manager in your hosting account’s control panel, and rename
   the `.htaccess` file. If you can’t find a `.htaccess` file, make sure that you
   have set your SFTP or FTP client to view invisible files.
 * If you weren’t able to resolve the issue by either resetting your plugins and
   theme or renaming your `.htaccess` file, we may be able to help, but we’ll need
   a more detailed error message.
 * Internal server errors are usually described in more detail in the server error
   log. If you have access to your server error log, generate the error again, note
   the date and time, then immediately check your server error log for any errors
   that occurred during that time period. If you don’t have access to your server
   error log, ask your hosting provider to look for you.
 *  Thread Starter [Spets24](https://wordpress.org/support/users/spets24/)
 * (@spets24)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/internal-server-error-646/#post-13975349)
 * Thank you for your reply.
    I am not so good at wordpress.
 * I can send you the screenshot which shows the problem and also I can give you
   the access to wp admin and FTP server. Please let me know where to send the info?
 * Thank you in advance

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Internal Server Error’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [Spets24](https://wordpress.org/support/users/spets24/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/internal-server-error-646/#post-13975349)
 * Status: not resolved

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