Internal Server Error

  • Resolved ivorr

    (@ivorr)


    4 years ago

    Hi, If I update to PHP 8.0 from 7.4, and I try to place an order through the website shop, I get an internal server error message.
    I am using Flatsome Child Theme but tried Storefront and the fault persists.
    I have tried deactivating all other plugins except WooCommerce and weight-based shipping that are essential for placing an order, and no change. All plugins and the Themes are up to date.
    It is now on WordPress 6.0, and the fault happened on the previous WW build.

    Log is shown below. I would be very grateful for your help.

    Thanks

    
### WordPress Environment ###

WordPress address (URL): http://amblepincushion.co.uk
Site address (URL): http://amblepincushion.co.uk
WC Version: 6.5.1
REST API Version: ✔ 6.5.1
WC Blocks Version: ✔ 7.4.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.19
PHP Post Max Size: 64 MB
PHP Time Limit: 50000
PHP Max Input Vars: 5000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.60-0+deb7u1-log - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp_
Total Database Size: 146.14MB
Database Data Size: 121.61MB
Database Index Size: 24.53MB
wp_woocommerce_sessions: Data: 71.44MB + Index: 2.66MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.84MB + Index: 0.59MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.27MB + Index: 0.14MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.22MB + Index: 0.16MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.30MB + Index: 0.14MB + Engine MyISAM
wp_csp3_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hexometer_broken_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_slides: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_action_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_field_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_object_meta: Data: 0.26MB + Index: 0.00MB + Engine MyISAM
wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_nf_objectmeta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nf_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 6.81MB + Index: 0.69MB + Engine MyISAM
wp_postmeta: Data: 15.26MB + Index: 7.66MB + Engine MyISAM
wp_posts: Data: 9.54MB + Index: 1.60MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.15MB + Index: 0.11MB + Engine MyISAM
wp_terms: Data: 0.09MB + Index: 0.18MB + Engine MyISAM
wp_term_relationships: Data: 0.44MB + Index: 0.96MB + Engine MyISAM
wp_term_taxonomy: Data: 0.13MB + Index: 0.14MB + Engine MyISAM
wp_usermeta: Data: 3.90MB + Index: 2.17MB + Engine MyISAM
wp_users: Data: 0.53MB + Index: 0.46MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.10MB + Engine MyISAM
wp_wc_order_stats: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.33MB + Index: 0.48MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 1.25MB + Index: 0.64MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 1.91MB + Index: 2.48MB + Engine MyISAM
wp_yoast_indexable: Data: 6.86MB + Index: 2.07MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.22MB + Index: 0.67MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.15MB + Index: 0.05MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

attachment: 2609
blocks: 44
custom_css: 1
featured_item: 8
fmmenu: 2
is_search_form: 1
jetpack_migration: 2
mc4wp-form: 2
nav_menu_item: 83
nf_sub: 4160
oembed_cache: 4
page: 67
post: 7
product: 1446
product_variation: 3679
revision: 1802
seedprod: 2
shop_coupon: 13
shop_order: 766
shop_order_refund: 2
wp_block: 4
wp_global_styles: 1
ywcm_message: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (40) ###

Akismet Anti-Spam: by Automattic – 4.2.4
Broken Link Repair: by HEXACT
Inc. – 1.0.4

PublishPress Capabilities: by PublishPress – 2.4.1
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.10.0
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.2.3
Duplicate Page: by mndpsingh287 – 4.4.8
Go Live Update Urls: by OnPoint Plugins – 6.3.7
reCaptcha by BestWebSoft: by BestWebSoft – 1.67
Site Kit by Google: by Google – 1.75.0
Jetpack: by Automattic – 10.9.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Sitemap Generator: by Marco Beierer – 1.7.2
Nextend Social Login: by Nextendweb – 3.1.4
Ninja Forms: by Saturday Drive – 3.6.9
Virtual Robots.txt: by Marios Alexandrou – 1.10
PublishPress Future: by PublishPress – 2.7.3
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.97

Really Simple SSL: by Really Simple Plugins – 5.3.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Shortcodes for WooCommerce: by Vint3 – 1.2.3
Smart Slider 3: by Nextend – 3.5.1.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.12

WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.22
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 3.6.3
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.1
Woo Title Limit: by Dima W. – 2.0.3
WooCommerce Stripe Gateway: by WooCommerce – 6.4.0
WooCommerce Product Categories Selection: by PluginForage.com – 2.0
WooCommerce: by Automattic – 6.5.1
WooSidebars: by WooCommerce – 1.4.6
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 18.9
WP Add Mime Types: by Kimiya Kitani – 3.0.3
WP Instagram Widget: by Scott Evans – 2.0.3
WP Mail SMTP: by WPForms – 3.4.0
WP Related Items (WRI) by WebshopLogic: by WebshopLogic – 1.2.7
Smush: by WPMU DEV – 3.9.11
WPC Product Quantity for WooCommerce: by WPClever – 2.4.4
YITH WooCommerce Cart Messages: by YITH – 1.8.0
YITH WooCommerce Wishlist: by YITH – 3.9.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: dgfw_gift (dgfw_gift)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4 - /shop/
Basket: #5 - /basket/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: #2908 - /terms-conditions/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.15.5
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
/homepages/36/d750491712/htdocs/amblepin/homedir/public_html/wp-content/plugins/wpc-product-quantity/templates/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Action Scheduler ###

Complete: 607
Oldest: 2022-05-12 15:07:15 +0100
Newest: 2022-05-30 10:36:57 +0100

Failed: 1
Oldest: 2021-10-05 15:06:55 +0100
Newest: 2021-10-05 15:06:55 +0100

Pending: 1
Oldest: 2022-05-30 15:11:20 +0100
Newest: 2022-05-30 15:11:20 +0100

### Status report information ###

Generated at: 2022-05-30 11:00:25 +01:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Roxy

    (@roxannestoltz)

    4 years ago

    Hi @ivorr ,

    Thanks for reaching out!

    If I update to PHP 8.0 from 7.4, and I try to place an order through the website shop, I get an internal server error message.

    Please could you share a screenshot of the exact error message you are receiving?

    We recommend Snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, please could you share a copy of your fatal error logs which can be found by navigating to WooCommerce > System Status > Logs.

    Once you do this, you can paste your response here.

    Thanks!

    Daniel Munene N.

    (@danndumia)

    4 years ago

    Hey @ivorr

    MySQL Version: ❌ 5.5.60-0+deb7u1-log

    As you provide the details enquired by @roxannestoltz could you in the meantime update the above to meet our server requirements. Here is a link to our documentation on WooCommerce Server Recommendations: https://woocommerce.com/document/server-requirements/

    Thanks

    Margaret S. woo-hc

    (@margaretwporg)

    4 years ago

    Hi @ivorr

    Have you been able to update the MySQL version? Is the issue still persisting when you switch to Storefront theme?

    We haven’t heard back from you, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Internal Server Error’ is closed to new replies.