Title: Internal Server Error Last modified: May 30, 2022 --- # Internal Server Error * Resolved [ivorr](https://wordpress.org/support/users/ivorr/) * (@ivorr) * [4 years ago](https://wordpress.org/support/topic/internal-server-error-686/) * Hi, If I update to PHP 8.0 from 7.4, and I try to place an order through the website shop, I get an internal server error message. I am using Flatsome Child Theme but tried Storefront and the fault persists. I have tried deactivating all other plugins except WooCommerce and weight-based shipping that are essential for placing an order, and no change. All plugins and the Themes are up to date. It is now on WordPress 6.0, and the fault happened on the previous WW build. * Log is shown below. I would be very grateful for your help. * Thanks * ``` ### WordPress Environment ### WordPress address (URL): http://amblepincushion.co.uk Site address (URL): http://amblepincushion.co.uk WC Version: 6.5.1 REST API Version: ✔ 6.5.1 WC Blocks Version: ✔ 7.4.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.19 PHP Post Max Size: 64 MB PHP Time Limit: 50000 PHP Max Input Vars: 5000 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: ❌ 5.5.60-0+deb7u1-log - We recommend a minimum MySQL version of 5.6. See: WordPress requirements Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.5.1 WC Database Prefix: wp_ Total Database Size: 146.14MB Database Data Size: 121.61MB Database Index Size: 24.53MB wp_woocommerce_sessions: Data: 71.44MB + Index: 2.66MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.84MB + Index: 0.59MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + 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0.03MB + Engine MyISAM ### Post Type Counts ### attachment: 2609 blocks: 44 custom_css: 1 featured_item: 8 fmmenu: 2 is_search_form: 1 jetpack_migration: 2 mc4wp-form: 2 nav_menu_item: 83 nf_sub: 4160 oembed_cache: 4 page: 67 post: 7 product: 1446 product_variation: 3679 revision: 1802 seedprod: 2 shop_coupon: 13 shop_order: 766 shop_order_refund: 2 wp_block: 4 wp_global_styles: 1 ywcm_message: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (40) ### Akismet Anti-Spam: by Automattic – 4.2.4 Broken Link Repair: by HEXACT Inc. – 1.0.4 PublishPress Capabilities: by PublishPress – 2.4.1 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.10.0 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.2.3 Duplicate Page: by mndpsingh287 – 4.4.8 Go Live Update Urls: by OnPoint Plugins – 6.3.7 reCaptcha by BestWebSoft: by BestWebSoft – 1.67 Site Kit by Google: by Google – 1.75.0 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2.0 WooCommerce: by Automattic – 6.5.1 WooSidebars: by WooCommerce – 1.4.6 WordPress Importer: by wordpressdotorg – 0.7 Yoast SEO: by Team Yoast – 18.9 WP Add Mime Types: by Kimiya Kitani – 3.0.3 WP Instagram Widget: by Scott Evans – 2.0.3 WP Mail SMTP: by WPForms – 3.4.0 WP Related Items (WRI) by WebshopLogic: by WebshopLogic – 1.2.7 Smush: by WPMU DEV – 3.9.11 WPC Product Quantity for WooCommerce: by WPClever – 2.4.4 YITH WooCommerce Cart Messages: by YITH – 1.8.0 YITH WooCommerce Wishlist: by YITH – 3.9.0 ### Inactive Plugins (0) ### ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: dgfw_gift (dgfw_gift) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #4 - /shop/ Basket: #5 - /basket/ Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: #2908 - /terms-conditions/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.15.5 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php /homepages/36/d750491712/htdocs/amblepin/homedir/public_html/wp-content/plugins/wpc-product-quantity/templates/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Action Scheduler ### Complete: 607 Oldest: 2022-05-12 15:07:15 +0100 Newest: 2022-05-30 10:36:57 +0100 Failed: 1 Oldest: 2021-10-05 15:06:55 +0100 Newest: 2021-10-05 15:06:55 +0100 Pending: 1 Oldest: 2022-05-30 15:11:20 +0100 Newest: 2022-05-30 15:11:20 +0100 ### Status report information ### Generated at: 2022-05-30 11:00:25 +01:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finternal-server-error-686%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [4 years ago](https://wordpress.org/support/topic/internal-server-error-686/#post-15691574) * Hi [@ivorr](https://wordpress.org/support/users/ivorr/) , * Thanks for reaching out! * > If I update to PHP 8.0 from 7.4, and I try to place an order through the website > shop, I get an internal server error message. * Please could you share a screenshot of the exact error message you are receiving? * We recommend [Snipboard.io](https://snipboard.io/) for easily sharing screenshots– please follow the instructions on that page, then paste the URL in this thread. * Additionally, please could you share a copy of your fatal error logs which can be found by navigating to **WooCommerce** > **System Status** > **Logs**. * Once you do this, you can paste your response here. * Thanks! * [Daniel Munene N.](https://wordpress.org/support/users/danndumia/) * (@danndumia) * [4 years ago](https://wordpress.org/support/topic/internal-server-error-686/#post-15691801) * Hey [@ivorr](https://wordpress.org/support/users/ivorr/) * > MySQL Version: ❌ 5.5.60-0+deb7u1-log * As you provide the details enquired by [@roxannestoltz](https://wordpress.org/support/users/roxannestoltz/) could you in the meantime update the above to meet our server requirements. Here is a link to our documentation on WooCommerce Server Recommendations: [https://woocommerce.com/document/server-requirements/](https://woocommerce.com/document/server-requirements/) * Thanks * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years ago](https://wordpress.org/support/topic/internal-server-error-686/#post-15712064) * Hi [@ivorr](https://wordpress.org/support/users/ivorr/) * Have you been able to update the MySQL version? Is the issue still persisting when you switch to Storefront theme? * We haven’t heard back from you, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Internal Server Error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [server-error](https://wordpress.org/support/topic-tag/server-error/) * 3 replies * 4 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [4 years ago](https://wordpress.org/support/topic/internal-server-error-686/#post-15712064) * Status: resolved