Title: Internal Server Error
Last modified: September 23, 2022

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# Internal Server Error

 *  Resolved [luz71](https://wordpress.org/support/users/luz71/)
 * (@luz71)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-692/)
 * Good morning,
    I have a problem with credit card payments and PayPal, when completing
   the transaction I get an error message ‘INTERNAL SERVER ERROR’. Despite the error,
   if I log into my PayPal account from which I made the transaction, I see that
   the amount is in pre-authorisation but on the recipient’s PayPal account it does
   not arrive. How come? How can I solve this problem? Both the theme and WP and
   the plugins are all updated to the latest release. Thanks for your help, best
   regards Luigina
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finternal-server-error-692%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-692/#post-16043893)
 * Hi [@luz71](https://wordpress.org/support/users/luz71/),
 * If possible, it’s always worth testing for a potential plugin conflict [as described here](https://woocommerce.com/document/woocommerce-paypal-payments/#troubleshooting).
   
   But to better judge what could be causing this, we are interested in a copy of
   your WooCommerce system report, and your latest PayPal Payments log files. You
   can share these either here in the forums or privately with us from here: [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/)
   Please include a link to this thread when sending a private message. Thanks!
 * Kind regards,
    Niklas
 *  Plugin Support [Andreas W.](https://wordpress.org/support/users/aweissinpsyde/)
 * (@aweissinpsyde)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-692/#post-16087109)
 * Hello,
 * It has been quite some time since our last communication, so we will mark this
   thread as resolved. Please open a new thread if you are still facing issues or
   have questions that you need us to answer.
 * Kind regards,
    Andreas
 *  Thread Starter [luz71](https://wordpress.org/support/users/luz71/)
 * (@luz71)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-692/#post-16087163)
 * Hello Andreas,
 *     ```
       actually i did as asked, so i sent what was requested to your inpsyde support centre and i'm still waiting for a reply, it's PPC-741.
       In the meantime the PayPal technicians have also done all the checks and told me that there is no problem on their side, the same thing the theme support...
   
       Do I have to send you all the reports here again?
   
       Greetings, Luigina
       ```
   

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Internal Server Error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [luz71](https://wordpress.org/support/users/luz71/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-692/#post-16087163)
 * Status: resolved