Title: internal server error
Last modified: February 8, 2024

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# internal server error

 *  Resolved [sklaadv](https://wordpress.org/support/users/sklaadv/)
 * (@sklaadv)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/internal-server-error-721/)
 * Got an “internal server error” when performing a manual scan.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/internal-server-error-721/#post-17410379)
 * Hello,
   Please, deactivate the plugin with “Complete deactivation” option enabled
   and then activate it again.
    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
       > Security by Cleantalk -> General settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Enter your access key in the plugin’s settings.
 *  Thread Starter [sklaadv](https://wordpress.org/support/users/sklaadv/)
 * (@sklaadv)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/internal-server-error-721/#post-17410505)
 * It still returns an Internal Server Error after “Getting CMS hashes”.
 * This is the pop-up:
 *  Internal server error.
   Stage: file_system_analysis
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/internal-server-error-721/#post-17411319)
 * For further actions please contact us by our private Ticket System:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 * Please, paste the link to this topic, so we can identify you quickly.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/internal-server-error-721/#post-17432363)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you need further support, you can start a new topic or
   contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘internal server error’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/internal-server-error-721/#post-17432363)
 * Status: resolved