Title: Internal Server Error – can't access wp-admin
Last modified: August 22, 2016

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# Internal Server Error – can't access wp-admin

 *  Resolved [aweaverdc](https://wordpress.org/support/users/aweaverdc/)
 * (@aweaverdc)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-cant-access-wp-admin/)
 * I am getting the 500 Internal Server Error when I try to log into wp-admin. It
   will not even go to the page. The website mylincolnchiro.com is working fine,
   but I cannot change it obviously if I can’t log in.
 * It happened when I tried to update to 4.1 and it kicked me to the 500 Internal
   Service Error page. I was able to update to 4.1 through my domain service provider
   hoping the update would fix the issue, but no luck.
 * I tried deactivating Plugins through File Manager, deleted .htaccess, and tried
   a few other tips with no success.
 * I ran an error log, so hopefully this will help and someone can point me in the
   right direction:
 * > 1420672513: /hermes/waloraweb074/b728/moo.mylincolnchirocom/ssv3_backup_payload-
   > hCWbWs7TPo.php startup 1420672820: /hermes/waloraweb074/b728/moo.mylincolnchirocom/
   > ssv3_backup_payload-hCWbWs7TPo.php startup [07-Jan-2015 23:21:03 UTC] PHP Notice:
   > Undefined variable: results in /hermes/waloraweb074/b728/moo.mylincolnchirocom/
   > ssv3_backup_payload-hCWbWs7TPo.php on line 243 [07-Jan-2015 23:21:04 UTC] PHP
   > Notice: Undefined variable: results in /hermes/waloraweb074/b728/moo.mylincolnchirocom/
   > ssv3_backup_payload-hCWbWs7TPo.php on line 349 [07-Jan-2015 23:24:11 UTC] PHP
   > Notice: Undefined variable: results in /hermes/waloraweb074/b728/moo.mylincolnchirocom/
   > ssv3_backup_payload-hCWbWs7TPo.php on line 243 [07-Jan-2015 23:24:12 UTC] PHP
   > Notice: Undefined variable: results in /hermes/waloraweb074/b728/moo.mylincolnchirocom/
   > ssv3_backup_payload-hCWbWs7TPo.php on line 349 1420673077: /hermes/waloraweb074/
   > b728/moo.mylincolnchirocom/ssv3_payload_extractor-Tzg1mOTtAJ.php startup
 * Thanks for the help!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Viktor Nagornyy](https://wordpress.org/support/users/viktorix/)
 * (@viktorix)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-cant-access-wp-admin/#post-5647311)
 * What exactly is “ssv3_backup_payload-hCWbWs7TPo.php” and “ssv3_payload_extractor-
   Tzg1mOTtAJ.php”? Did you add them?
 * These are not WordPress files. If you don’t know what they are, back them up 
   by downloading them to your PC and then delete them from your hosting account.
 *  Thread Starter [aweaverdc](https://wordpress.org/support/users/aweaverdc/)
 * (@aweaverdc)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-cant-access-wp-admin/#post-5647374)
 * I do not know what those files are. I was able to find “ssv3_backup_payload-hCWbWs7TPo.
   php” and backup then delete it. I could not find the other file even with search.
 * Still gives me the 500 Internal Server Error. Also, now my website is down, yesterday
   is was still working, but this morning it give me “Forbidden, You do not have
   permission to access / on this server.
 *  Thread Starter [aweaverdc](https://wordpress.org/support/users/aweaverdc/)
 * (@aweaverdc)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-cant-access-wp-admin/#post-5647461)
 * After trying many other things, I went and deleted everything and restored a 
   backup from a week ago. It seems to have worked, but I have to re-do some of 
   the updates I did since then. Lesson learned.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Internal Server Error – can't access wp-admin’ is closed to new replies.

## Tags

 * [Internal Service Error](https://wordpress.org/support/topic-tag/internal-service-error/)
 * [wp-admin](https://wordpress.org/support/topic-tag/wp-admin/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [aweaverdc](https://wordpress.org/support/users/aweaverdc/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-cant-access-wp-admin/#post-5647461)
 * Status: resolved

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