Title: Internal server Error in Notes
Last modified: November 4, 2022

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# Internal server Error in Notes

 *  Resolved [grafica.villcom](https://wordpress.org/support/users/graficavillcom/)
 * (@graficavillcom)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/internal-server-error-in-notes/)
 * Hi,
 * My client failed the payment with Paypal due to this error:
 * Failed to process the payment. Please try again or contact the shop admin. [INTERNAL_SERVER_ERROR]
   An internal server error has occurred. [https://developer.paypal.com/docs/api/orders/v2/#error-INTERNAL_SERVICE_ERROR](https://developer.paypal.com/docs/api/orders/v2/#error-INTERNAL_SERVICE_ERROR)
   PayPalGateway.php:500 [INTERNAL_SERVER_ERROR] An internal server error has occurred.
   [https://developer.paypal.com/docs/api/orders/v2/#error-INTERNAL_SERVICE_ERROR](https://developer.paypal.com/docs/api/orders/v2/#error-INTERNAL_SERVICE_ERROR)
   OrderEndpoint.php:313 Lo stato dell’ordine è cambiato da In attesa di pagamento
   a Fallito.
 * Do you know what happened?
 * Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Andreas W.](https://wordpress.org/support/users/aweissinpsyde/)
 * (@aweissinpsyde)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/internal-server-error-in-notes/#post-16164450)
 * Hello [@graficavillcom](https://wordpress.org/support/users/graficavillcom/)
 * I would recommend to have a look in your server php error log. There you can 
   find what may cause the issue since it is a 500 internal server error.
 * I think the reason why the payment process cant be successful. Please ask you
   web admin or web hoster to check the server error log file.
 * Please let me know what is the error in the file.
 * Thank you
    Kind regards Andreas
 *  Thread Starter [grafica.villcom](https://wordpress.org/support/users/graficavillcom/)
 * (@graficavillcom)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/internal-server-error-in-notes/#post-16164554)
 * Hi [@aweissinpsyde](https://wordpress.org/support/users/aweissinpsyde/)
 * On the server the only error I found The day the order was made is this:
 * WARNING: [pool [http://www.XXXXXXXXX.it]](http://www.XXXXXXXXX.it]) child 1254
   said into stderr: “sendmail: warning: inet_protocols: disabling IPv6 name/address
   support: Address family not supported by protocol”
 * Do you think it’s related to Paypal connection?
 * Thank you very much.
 *  Plugin Support [Andreas W.](https://wordpress.org/support/users/aweissinpsyde/)
 * (@aweissinpsyde)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/internal-server-error-in-notes/#post-16179624)
 * Hello [@graficavillcom](https://wordpress.org/support/users/graficavillcom/)
 * that’s just a warning but no error.
 * Also, it can be possible your issue is related to PayPal itself. I recommend 
   to submit a ticket with the to [https://www.paypal-techsupport.com/app/home](https://www.paypal-techsupport.com/app/home)
   because this might be an internal error from Paypal.
 * Have a nice day
    Kind regards Andreas
 *  Thread Starter [grafica.villcom](https://wordpress.org/support/users/graficavillcom/)
 * (@graficavillcom)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/internal-server-error-in-notes/#post-16180398)
 * Thank you [@aweissinpsyde](https://wordpress.org/support/users/aweissinpsyde/),
 * I will check with PayPal.
 * Kind regards,
 * Elena
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-in-notes/#post-16328356)
 * There may have been a temporary service disruption at PayPal resulting in this
   error. But errors like this are not expected to persist.
   If you still encounter
   any issues, please don’t hesitate to let us know.Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Internal server Error in Notes’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
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## Tags

 * ["internal server error"](https://wordpress.org/support/topic-tag/internal-server-error/)
 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 5 replies
 * 3 participants
 * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/internal-server-error-in-notes/#post-16328356)
 * Status: resolved