Title: Internal Server Error when logging into WP-Admin
Last modified: August 31, 2016

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# Internal Server Error when logging into WP-Admin

 *  [Redknightrob](https://wordpress.org/support/users/redknightrob/)
 * (@redknightrob)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-when-logging-into-wp-admin/)
 * Apologies for starting another thread with this title and on this subject, but
   I’ve run into a bit of a brick wall with the site I am administering (www.claritycareconsulting.
   co.uk).
 * In the past when I have encountered this issue I have followed other forum advice
   which is usually to delete the latest plug-ins installed until you can get back
   in, but I have tried that without success.
 * I’ve also tried changing the name of the theme file but that didn’t seem to work
   and I have also tried changing the .htaccess file name, to no avail, although
   it did take down the site so I put it back quickly.
 * I worried about doing anything more without damaging the site (it is at least
   still running at the moment so any advice would be gratefully received.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-when-logging-into-wp-admin/#post-7232768)
 * Internal server errors are usually described in more detail in the server error
   log. If you have access to your server error log, generate the error again, note
   the date and time, then immediately check your server error log for any errors
   that occurred during that time period. If you don’t have access to your server
   error log, ask your hosting provider to look for you.
 *  Thread Starter [Redknightrob](https://wordpress.org/support/users/redknightrob/)
 * (@redknightrob)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-when-logging-into-wp-admin/#post-7232776)
 * Thanks Tara. I am able to ftp to the server and have found the error log and 
   access log in the /logfiles folder. Although not exactly sure how to read them,
   I have downloaded them and used notepad to open the error log. From what I can
   fathom out, the last error log in it says:
 * Sat Apr 02 16:42:06.592769 2016] [fcgid:warn] [pid 11060] (104)Connection reset
   by peer: [client 86.169.50.52:43592] mod_fcgid: ap_pass_brigade failed in handle_request_ipc
   function, referer: [http://claritycareconsulting.co.uk/wp-login.php?redirect_to=http%3A%2F%2Fwww.claritycareconsulting.co.uk%2Fwp-admin%2F&reauth=1](http://claritycareconsulting.co.uk/wp-login.php?redirect_to=http%3A%2F%2Fwww.claritycareconsulting.co.uk%2Fwp-admin%2F&reauth=1)
 * Does that help?
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-when-logging-into-wp-admin/#post-7232783)
 * Have you tried:
    – deactivating ALL (yes all) plugins temporarily to see if this
   resolves the problem (plugin functions can interfere). If this works, re-activate
   them individually (one-by-one) to find the problematic plugin(s). – If you can’t
   get into your admin dashboard, try [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by [FTP](http://codex.wordpress.org/FTP_Clients). Sometimes, an apparently inactive
   plugin can still cause problems. Also remember to deactivate any plugins in the
   mu-plugins folder (if you have created such folder). The easiest way is to rename
   that folder to mu-plugins-old. – switching to the unedited default Theme (Twenty
   Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific
   issue (theme functions can interfere like plugins). If you don’t have access 
   to your admin area, use [FTP ](http://codex.wordpress.org/FTP_Clients), or your
   web-host’s cPanel or whatever file management application your host provides (
   no Dashboard access required). Navigate to /wp-content/themes/ and switch to 
   the default theme by renaming your current theme’s folder by adding “-old” to
   the end of the folder name. Alternately, you can remove other themes except the
   default theme. That will force your site to use it.
 *  [webdesignerchristian](https://wordpress.org/support/users/webdesignerchristian/)
 * (@webdesignerchristian)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-when-logging-into-wp-admin/#post-7232834)
 * possible url misredirect
 * try instead without the wwww.
    [http://claritycareconsulting.co.uk/wp-login.php?redirect_to=http%3A%2F%2Fclaritycareconsulting.co.uk%2Fwp-admin%2F&reauth=1](http://claritycareconsulting.co.uk/wp-login.php?redirect_to=http%3A%2F%2Fclaritycareconsulting.co.uk%2Fwp-admin%2F&reauth=1)
 * htaccess issue maybe?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Internal Server Error when logging into WP-Admin’ is closed to new replies.

## Tags

 * ["internal server error"](https://wordpress.org/support/topic-tag/internal-server-error/)
 * [wp-admin](https://wordpress.org/support/topic-tag/wp-admin/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [webdesignerchristian](https://wordpress.org/support/users/webdesignerchristian/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-when-logging-into-wp-admin/#post-7232834)
 * Status: not resolved

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