Title: Internal Server Error while updating Captcha
Last modified: August 21, 2016

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# Internal Server Error while updating Captcha

 *  Resolved [johnja1](https://wordpress.org/support/users/johnja1/)
 * (@johnja1)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-while-updating-captcha/)
 * Hey guys,
 * I was trying to update 3.9.8 when got the error (below) on the Plugin page. Now
   I can’t even see any listing of the plugins. Can someone please help ?
 * Internal Server Error
    The server encountered an internal error or misconfiguration
   and was unable to complete your request. Please contact the server administrator,
   and inform them of the time the error occurred, and anything you might have done
   that may have caused the error. More information about this error may be available
   in the server error log.
 * Many Thanks
    Jacob
 * [https://wordpress.org/plugins/captcha/](https://wordpress.org/plugins/captcha/)

Viewing 1 replies (of 1 total)

 *  [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-while-updating-captcha/#post-4736706)
 * Hi Jacob,
 * Judging by the text of the error message, the problem occurred on your server
   and it would be more efficient if you contacted your hosting support team.
 * You can deactivate the plugin via ftp or cpanel by renaming the folder with the
   plugin – With your FTP program or via Сpanel go to wp-content/plugins and rename
   or remove the folder with the plugin. Please make use of the following information:
   
   [http://codex.wordpress.org/FTP_Clients](http://codex.wordpress.org/FTP_Clients)
 * Sincerely,
    BestWebSoft Support Team

Viewing 1 replies (of 1 total)

The topic ‘Internal Server Error while updating Captcha’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/captcha_92b6c9.svg)
 * [Captcha](https://wordpress.org/plugins/captcha/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/captcha/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/captcha/)
 * [Active Topics](https://wordpress.org/support/plugin/captcha/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/captcha/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/captcha/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * Last activity: [12 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-while-updating-captcha/#post-4736706)
 * Status: resolved