Internal Servor Error After Installing RSS Feed Plugin

  • KE5ZRT

    (@ke5zrt)


    14 years, 8 months ago

    After I installed an RSS feed plugin, I can no longer access my admin control panel or the public site. I’ve searched your forums and found lots of people with the same problem but I can’t find a solution that I understand. I don’t know what I am doing here. Please help!

    Web site: http://www.PanhandleARES.org

    Quote:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Christi Nickerson

    (@christini)

    14 years, 8 months ago

    Hi KE5ZRT,

    The 500 server error is so vague, it throws most people off. With WordPress it’s usually your .htaccess file. Try renaming your .htaccess file and see if that brings your site and wp-admin log in page back up. If it does, once you are in your dashboard, try temporarily changing and saving your Permalinks and then changing it back to your current Permalinks settings and save again.

    Let me know if this helps, I hope it does!

    Thread Starter KE5ZRT

    (@ke5zrt)

    14 years, 8 months ago

    Is that done through FTP (Filezilla)? What about disabling my plugins, could that help? I’ve never done any of this so I have a lot to learn!

    esmi

    (@esmi)

    14 years, 8 months ago

    FTP into your site (or use whatever file management application your host provides) and delete RSS plugin’s folder in wp-content/plugins.

    Thread Starter KE5ZRT

    (@ke5zrt)

    14 years, 8 months ago

    Thanks for the quick response from both of you. Now I just have to learn how to use FTP!

    Christi Nickerson

    (@christini)

    14 years, 8 months ago

    Hi KE5ZRT,

    If you’re running windows, I would suggest trying FileZilla. It’s easy to install and you can use the quick connect from the main screen. Most users can install and connect to their site in just 5-10 minutes.

    Most web hosts will also provide a tool (like cPanel for example) that includes a built-in File Manager.

    Yes, disabling plugins is one of the recommended troubleshooting steps we use. Sometimes it’s not just any one plugin but a combination of plugins that can cause an issue.

    Hope this helps you get things back up and running.

Viewing 5 replies - 1 through 5 (of 5 total)

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