Same here! Add to cart events. Adds to Cart with matched content IDs was ok and now is 0%.
I checked with Facebook Pixel Helper extension and the add to cart event is showin with a warning. I can see the content_ids to be [null].
Please we need you to fix this!
Hi,
what version of Pixel Caffeine and WooCommerce are you using? Are using some other third-party plugins or theme that customize WooCommerce in some way?
hello
i saw many other users were reporting same thing. I think it was working ok with previous version as this issue happens with latest.
We have your plugin on many sites, using last woocommerce and wordpress version and the previous one. All stopped working. please kindly check we need a solution. Thanks!
We don’t have this issue on our end and we aren’t able to replicate it with the latest version of Pixel Caffeine and the latest version of WooCommerce, so it might be related to some other third-party plugin and we need to understand how this is caused in order to find a fix for this.
we have now latest wordpress and woocommerce version. The plugin was previously working fine. Now you can see many users reporting the same issue.
I can give you admin access for you to test. Please provide me private channel for communication. We really need to find a solution for this. Its affecting our campaigns
Unfortunately, you cannot share any sensible credentials and I cannot share any private channel for this.
Could you please share your website URL where I can see the issue in action? It would be very appreciated.
as i dont want to be displayed publicly im sharing this link that expires in 1 day: https://onetimesecret.com/secret/dtjg6wga30ao9lg88grjw9fefz66is
Please confirm you have seen it! We are waiting for your feedback
Hey, yes thank you! Your website URL was very helpful and we discovered that the issue is when using the WooCommerce Side Cart plugin. That’s your case, I don’t know if it’s the same for the other, but we are thinking about a general fix to embrace as many cases as possible.
We hope to release the fix within the next few hours.
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This reply was modified 5 years, 2 months ago by
adespresso.
Thanks.
Waiting for a solution Asap
Thanks
Hey, just released the new version with this fix that should solve your issue for sure and I hope will solve the issues also for other users 🙂
Thank you again!
Let me know if it solves for you!
