Title: Invalid credentials provided
Last modified: July 23, 2020

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# Invalid credentials provided

 *  Resolved [Rahul Prajapat](https://wordpress.org/support/users/prajapat1432rahul/)
 * (@prajapat1432rahul)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/invalid-credentials-provided/)
 * Using the test cards
 * > [View post on imgur.com](https://imgur.com/opgFD1V)
 * They are refused at checkout with the error ‘Invalid credentials provided’
 * I’ve also tried the test card 4111 1100 0000 0211 with security code 123 and 
   expiry 11 / 2031
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finvalid-credentials-provided%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Josh Bedford](https://wordpress.org/support/users/joshbedford/)
 * (@joshbedford)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/invalid-credentials-provided/#post-13164098)
 * Hi [@prajapat1432rahul](https://wordpress.org/support/users/prajapat1432rahul/),
   I have tested this card on our testing environment and have confirmed it is working.
 * Please note this card is specifically used for 3D Secure payments – please check
   that you are on the latest version of the plugin and have 3DS enabled.
 * Thanks
 *  [Jon @ Twenty Eighty Online](https://wordpress.org/support/users/twentyeighty/)
 * (@twentyeighty)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-credentials-provided/#post-13632383)
 * I’m also having this problem, in the debug logs it says:
 * 2020-11-07T07:16:35+00:00 ERROR Invalid credentials provided
    2020-11-07T07:16:
   35+00:00 ERROR Invalid credentials provided 2020-11-07T07:16:35+00:00 ERROR The
   first line of the billing address was not sent to the bank. 2020-11-07T07:16:
   35+00:00 ERROR The postcode of the billing address was not sent to the bank. 
   2020-11-07T07:16:35+00:00 ERROR The security code entered was not sent to the
   bank.
 * Despite all details being filled in.
 *  [Jon @ Twenty Eighty Online](https://wordpress.org/support/users/twentyeighty/)
 * (@twentyeighty)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-credentials-provided/#post-13635140)
 * I did some digging into this, and the Invalid Credentials provided error is down
   to the email/password being sent through to Trust Payments – in my case the details
   were correct but the account in question didn’t have the correct permissions 
   assigned so transactions couldn’t be made.
 * I think it’ll be worth updating this plugin with a note to say that the account
   needs to have at minimum the Web Services permissions.
 *  [Khandaker Shahi](https://wordpress.org/support/users/khandakershahi/)
 * (@khandakershahi)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-credentials-provided/#post-13707038)
 * [@twentyeighty](https://wordpress.org/support/users/twentyeighty/) Where to look
   for the permission in the account? Please share some info with us. I am facing
   the same problem.
 * Thanks
    Shahi
 *  [Jon @ Twenty Eighty Online](https://wordpress.org/support/users/twentyeighty/)
 * (@twentyeighty)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-credentials-provided/#post-13716430)
 * [@khandakershahi](https://wordpress.org/support/users/khandakershahi/) – The 
   permissions are based on your User Role that you are using to connect to Trust
   Payments: [https://docs.trustpayments.com/document/myst/users/user-roles/](https://docs.trustpayments.com/document/myst/users/user-roles/)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Invalid credentials provided’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/secure-trading-gateway-for-woocommerce_d4adba.
   svg)
 * [Trust Payments Gateway for WooCommerce](https://wordpress.org/plugins/secure-trading-gateway-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/secure-trading-gateway-for-woocommerce/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [Jon @ Twenty Eighty Online](https://wordpress.org/support/users/twentyeighty/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-credentials-provided/#post-13716430)
 * Status: resolved