• Resolved Jeremy Schmitt

    (@jeremyvtx)


    Hi !

    When I would like to receive a licence key for one of my website I’m facing this message :
    “The data we received from your Wordfence plugin installation is invalid”

    What are my options to get a licence key ?

Viewing 2 replies - 1 through 2 (of 2 total)
  • tegano2

    (@tegano2)

    hi, have you already requested for the license key? if yes,there are a few things you can check if you still getting this error: 1.just make sure you are requesting the license key from the same browser or session used in your WordPress admin and if you requested more than 24hrs ago,try again.

    2.manually copying and pasting the license key from the email instead of using automatic activation might also help

    3. url mismatch so make sure you verify that your WordPress Site URL and Home URL match correctly and are accessible publicly.
    i am not sure if this instruction will help you situation but let me know where you are at or the condition of the problem. might help further if you give me more info,cheers

    Plugin Support wfscott

    (@wfscott)

    Hello, @jeremyvtx

    If you have a Wordfence.com account, you can generate a Free license from our licenses page (https://www.wordfence.com/licenses), using the Get A Free License button in the top right portion of the page.

    Please try that, and if you continue to see an error, email us at [email protected]. Please include your forum username in the subject line, as well as a note mentioning the domain you’re trying to get a license for, and the time you attempted to generate a license.

    Please follow up in this thread to let us know if you send an email, as that inbox is unmonitored.

    Thanks,
    Scott

Viewing 2 replies - 1 through 2 (of 2 total)

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