Title: Invalid Key Format error
Last modified: October 25, 2019

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# Invalid Key Format error

 *  Resolved [josh@axessnetwork.com](https://wordpress.org/support/users/joshaxessnetworkcom/)
 * (@joshaxessnetworkcom)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/invalid-key-format-error/)
 * I am trying to get this setup on my site but when I click save of the form connection
   the error I get is invalid Key format. Not sure what else to do, I created the
   key in my OSTICKET installation with teh IP address of the site where the form
   resides, but don’t see any other settings that I can update.

Viewing 1 replies (of 1 total)

 *  Thread Starter [josh@axessnetwork.com](https://wordpress.org/support/users/joshaxessnetworkcom/)
 * (@joshaxessnetworkcom)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/invalid-key-format-error/#post-12063619)
 * it appears copy and paste from the OSTicket user interface was adding a space
   to the end of the key. Once I deleted the space at the end, it saved successfully.

Viewing 1 replies (of 1 total)

The topic ‘Invalid Key Format error’ is closed to new replies.

 * ![](https://ps.w.org/scand-osticket-connector/assets/icon-256x256.png?rev=1599758)
 * [osTicket Connector](https://wordpress.org/plugins/scand-osticket-connector/)
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 * 1 reply
 * 1 participant
 * Last reply from: [josh@axessnetwork.com](https://wordpress.org/support/users/joshaxessnetworkcom/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/invalid-key-format-error/#post-12063619)
 * Status: resolved