Title: Invalid or missing payment Last modified: March 28, 2024 --- # Invalid or missing payment * Resolved [jacs2023](https://wordpress.org/support/users/jacs2023/) * (@jacs2023) * [2 years, 2 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/) * Customers are continually getting a “Invalid or missing payment details. Please ensure the provided payment method is correctly entered.” on the checkout page of our website. * When I inspect the error message I get this: * ```wp-block-code ``` * However the only payment method on our site is credit cards and WooPayment is active. * Looked at other plugins and theme and this seems to be a WooCommerce or WooPayments issue. I have also tried to activate the debug feature on WooCommerce settings but it keeps reverting to unchecked after saving so I am sure this is not logging properly. * Literally no one can purchase anything. * System Status is: * ```wp-block-code ` WordPress Environment WordPress address (URL): https://pinkcityliving.com Site address (URL): https://pinkcityliving.com WC Version: 8.7.0 REST API Version: ✔ 8.7.0 Action Scheduler Version: ✔ 3.7.2 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ Server Environment Server Info: LiteSpeed PHP Version: 8.2.15 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.87.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.11.7-MariaDB-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC 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2 testimonials: 3 wp_global_styles: 1 wp_navigation: 1 wp_template: 2 wpcf7_contact_form: 2 wpz-insta_user: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (17) All in One SEO: by All in One SEO Team – 4.5.9.2 Aramex Shipping WooCommerce: by aramex.com – 1.1.16 Contact Form 7: by Takayuki Miyoshi – 5.9.3 Elementor Pro: by Elementor.com – 3.20.2 Elementor: by Elementor.com – 3.20.3 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.25.0 Inavii for Elementor Social Feed: by INAVII – 2.5.2 LiteSpeed Cache: by LiteSpeed Technologies – 6.1 Mailchimp for WooCommerce: by Mailchimp – 3.7 WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.4.2 Gift Wrapper: by Little Package – 6.1.5 Google Analytics for WooCommerce: by WooCommerce – 2.0.4 WooPayments: by Automattic – 7.4.0 WooCommerce: by Automattic – 8.7.0 Wordfence Security: by Wordfence – 7.11.4 WP File Manager: by mndpsingh287 – 7.2.5 WPForms Lite: by WPForms – 1.8.7.2 Inactive Plugins (0) Dropin Plugins () object-cache.php: object-cache.php Settings API Enabled: – Force SSL: – Currency: AED (د.إ) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 244 KB WC Pages Shop base: #2434 - /collections/ Cart: #363 - /cart-2/ Checkout: #2557 - /checkout/ My account: #350 - /my-account-2/ Terms and conditions: #359 - /terms-conditions/ Theme Name: Hello Elementor Version: 3.0.1 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: – WooPayments Version: 7.4.0 Connected to WPCOM: Yes WPCOM Blog ID: 221640815 Account ID: acct_1O6QDDFswY4H1TNk Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card WooPay: Not eligible Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Disabled Public Key Encryption: Enabled Auth and Capture: Enabled Documents: Disabled Logging: Enabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-03-28 13:50:10 +00:00 Options: ✔ Notes: 116 Onboarding: completed Action Scheduler Canceled: 1 Oldest: 2024-03-26 10:11:11 +0000 Newest: 2024-03-26 10:11:11 +0000 Complete: 202 Oldest: 2024-02-26 05:13:46 +0000 Newest: 2024-03-28 03:01:10 +0000 Failed: 350 Oldest: 2023-08-02 10:31:57 +0000 Newest: 2023-12-19 05:27:16 +0000 Pending: 8 Oldest: 2024-03-28 03:07:09 +0000 Newest: 2024-03-29 17:39:10 +0000 Status report information Generated at: 2024-03-28 03:01:33 +00:00 ` ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finvalid-or-missing-payment%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 14 replies - 1 through 14 (of 14 total) * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 2 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17539680) * Hello [@jacs2023](https://wordpress.org/support/users/jacs2023/), * Thank you for sharing a detailed description about the issue you are facing with your store. * As a first step, I’d suggest running a full [conflict test](https://woo.com/document/how-to-test-for-conflicts/) to rule out any possible conflicts between your theme and plugins. You can find a detailed guide on how to run a conflict test here: [https://woo.com/document/how-to-test-for-conflicts/](https://woo.com/document/how-to-test-for-conflicts/). * If the issue persists, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page. Please include a link to this forum thread, so that we can keep track of what’s already been done.We will be able to help you further there. * Thread Starter [jacs2023](https://wordpress.org/support/users/jacs2023/) * (@jacs2023) * [2 years, 2 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17539742) * hello, * I emailed last week and was told to contact on the forum. * I have responded to that email again now with the link to this post as you suggested. I truly hope someone can respond and help. * I don’t understand how Woo can say they will not offer support on the plugin because I have not purchased a paid extension. * thank you * Thread Starter [jacs2023](https://wordpress.org/support/users/jacs2023/) * (@jacs2023) * [2 years, 2 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17544868) * Hi [@ckadenge](https://wordpress.org/support/users/ckadenge/), * We have already run a complete conflict test deactivating literally everything except Woocommerce, going back to storefront theme and installing woo code at checkout and it is not the fault of any other plugin. * I even have a loom video showing this. * Not only that but we removed Woo Payments and installed Woo Stripe and this did not resolve the issue. * On top of that I did reach out to Woo.com who promptly came back and said as we do not have a paid extension they are not willing to assist in any way. * So where do we go from here? You have asked me to go to woo.com and they are not interested. * I know we cannot be the only one with this issue. Should we just disconnect Woo and go to Shopify? * [Symeon Krizias](https://wordpress.org/support/users/symkrilag/) * (@symkrilag) * [2 years, 2 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17545079) * A TOTALY COLLAPSED SYSTEM……THOUSANDS OF E MAILS FROM DESPARATE USERS…….I THINK THEY JUST HAVE TURNED THE CORNER…YOU PAY FOR THE EXTENSIONS OR MOVE TO ANOTHER PLATFORM….FOR NOW I AM JUST\STAYING AT 8.4 WHICH WORKS…. * Thread Starter [jacs2023](https://wordpress.org/support/users/jacs2023/) * (@jacs2023) * [2 years, 2 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17545103) * That’s interesting. * Unfortunately the older version is not working for us but it does concern me that a) there could be vulnerabilities in the older version and b) they are absolutely ignoring the current versions major issue fobbing customers off with ‘conflict tests’. * Woo clearly need to monetise the core plugin and recruit people to fix their many many bugs. * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 2 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17546823) * Hi [@jacs2023](https://wordpress.org/support/users/jacs2023/), * To ensure we are on the same page, are you using a shortcode or checkout block on the checkout page? Also, does this error happen with card payments or express payment methods such as Apple Pay or GPay? * For better assistance, Share a copy of any fatal error log found under **WooCommerce → Status → Logs**. You could copy and paste your reply or share it via [Mozilla Community Pastebin](https://paste.mozilla.org/) and share the link here. * Furthermore, this forum is dedicated to support related to the WooCommerce core plugin. I’d suggest posting in [WooPayment](https://wordpress.org/plugins/woocommerce-payments/)‘ s dedicated support forum for further help: [https://wordpress.org/support/plugin/woocommerce-payments/](https://wordpress.org/support/plugin/woocommerce-payments/) * Looking forward to resolving this issue for you. * Plugin Support [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/) * (@fetenlakhal) * [2 years, 2 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17551874) * Hi there! * As you have already reached out to us by email, I will go ahead and close this thread. * Thread Starter [jacs2023](https://wordpress.org/support/users/jacs2023/) * (@jacs2023) * [2 years, 1 month ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17718634) * For reference, this has NOT been resolved. Your team did not resolve anything via email. We have not been forced to move to Shopify. All I can say is for others, do not use Woo Payments. * [seekingakingdom](https://wordpress.org/support/users/seekingakingdom/) * (@seekingakingdom) * [2 years, 1 month ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17734493) * I am also experiencing the same error. It has happened with each update from 7.4.0 and on. I have managed to stop the conflict and continue to accept payments by downgrading to 7.4.0 after updating to 7.5+ Support has suggested via email that I upgrade, which is what prompted my original inquiry – the upgrade broke my payment system. Downgrading back fixed it. But – how long will this be a viable fix? * Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * (@omarfpg) * [2 years, 1 month ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-17739448) * Hi [@seekingakingdom](https://wordpress.org/support/users/seekingakingdom/), * Thank you for reaching out and for sharing details on the issue. * We want to dive deeper into this. Since every setup is unique, kindly create your own topic so we can look further into this issue and assist you properly. This will also help us follow with the [forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too). * You can create a new topic here: [https://wordpress.org/support/plugin/woocommerce-payments/#new-topic-0](https://wordpress.org/support/plugin/woocommerce-payments/#new-topic-0). * Please include all the details you know about it or what you have done so we can start where you left off. * We are looking forward to hearing from you. * Cheers! -OP * [jsk](https://wordpress.org/support/users/jskarioki/) * (@jskarioki) * [1 year, 8 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-18025396) * This is what is happening over the last few days… With Woopayments enabled, at the checkout page, the option for a customer to enter card details does not become visible so there no option to enter credit/debit card details. When one clicks the “Place Order” button, one gets the error, “Invalid or missing payment details. Please ensure the provided payment method is correctly entered.”. At that point, the card number, expiration date and security code text boxes become visible/ enabled. The customer order comes through as “Failed” with no details as to why it failed. * This appears to be a defect/bug in the current version. Currently running Woopayments Version 8.2.1. * Plugin Support [Rajesh K. (woo-hc)](https://wordpress.org/support/users/rajeshml/) * (@rajeshml) * [1 year, 8 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-18026017) * Hello [@jskarioki](https://wordpress.org/support/users/jskarioki/), * Thank you for sharing the details of the issue. * Per WordPress [forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too), would you mind [opening ](https://wordpress.org/support/plugin/woocommerce-payments/#new-topic-0) [a new thread](https://wordpress.org/support/plugin/woocommerce-payments/#new-topic-0) on the WooCommerce Payments dedicated support forum for this so that we can keep things organized and offer more personalized support? We’ll be happy to help you out there! * Please include a copy of any fatal error log found under **WooCommerce → Status → Logs**. You could copy and paste your reply or share it via [Mozilla Community Pastebin](https://paste.mozilla.org/) and share the link. * Thanks! - This reply was modified 1 year, 8 months ago by [Rajesh K. (woo-hc)](https://wordpress.org/support/users/rajeshml/). * [jsk](https://wordpress.org/support/users/jskarioki/) * (@jskarioki) * [1 year, 8 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-18027298) * [@rajeshml](https://wordpress.org/support/users/rajeshml/) the issue has been resolved. It was caused by a Siteground optimizer plugin, specifically the setting“ Combine Javascript Files”. Disabling that feature resolved the issue. * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [1 year, 8 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-18027854) * Hi [@jskarioki](https://wordpress.org/support/users/jskarioki/), * Glad to know you were able to solve the issue! If you have a few minutes, we’d love if you could leave us a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/) Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Invalid or missing payment’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 15 replies * 9 participants * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/invalid-or-missing-payment/#post-18027854) * Status: resolved