Title: Invalid or missing zone (err code: 1002)
Last modified: May 28, 2023

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# Invalid or missing zone (err code: 1002)

 *  Resolved [nikolay100](https://wordpress.org/support/users/nikolay100/)
 * (@nikolay100)
 * [3 years ago](https://wordpress.org/support/topic/invalid-or-missing-zone-err-code-1002-3/)
 * Hi,
 * I am trying to enable the caching, but it gives the following error: Invalid 
   or missing zone (err code: 1002)
 * The website is [https://autonline.info/](https://autonline.info/)
 * I saw other topics in the forum suggesting to check the API credentials, but 
   I am sure that they are correct. I entered them 5 times, but still the same error.
 * Please advise what could be the problem.
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finvalid-or-missing-zone-err-code-1002-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [iSaumya](https://wordpress.org/support/users/isaumya/)
 * (@isaumya)
 * [3 years ago](https://wordpress.org/support/topic/invalid-or-missing-zone-err-code-1002-3/#post-16776030)
 * Hi [@nikolay100](https://wordpress.org/support/users/nikolay100/),
    1. If you have recently added a domain to your Cloudflare account, it’s best to
       want sometimes before trying to use them through this plugin. As I’ve seen the
       API sometimes take a bit of time to show the zone in the list.
    2. If you are not the account owner and instead have an access to the main account,
       things might not work. You need to use the login of the actual Cloudflare account
       that holds the domain.
 *  Thread Starter [nikolay100](https://wordpress.org/support/users/nikolay100/)
 * (@nikolay100)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/invalid-or-missing-zone-err-code-1002-3/#post-16830279)
 * Hi [@isaumya](https://wordpress.org/support/users/isaumya/) I tried your suggestion
   to wait a bit, but it did not work. I even removed the website from Cloudflare
   and added it again. Then waited a couple of days before enabling the cache, but
   it still gives the same error. I am the website owner and I have added the global
   API Key to the plugin.
 *  Plugin Contributor [iSaumya](https://wordpress.org/support/users/isaumya/)
 * (@isaumya)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/invalid-or-missing-zone-err-code-1002-3/#post-16830334)
 * Hi [@nikolay100](https://wordpress.org/support/users/nikolay100/),
   Can you try
   deactivating and deleting the plugin from WP Plugin section and set it up as 
   fresh? I know it sound wired, but for some it worked: [https://wordpress.org/support/topic/unauthorized-to-access-requested-resource-err-code-9109-2/#post-16826059](https://wordpress.org/support/topic/unauthorized-to-access-requested-resource-err-code-9109-2/#post-16826059)
 *  Thread Starter [nikolay100](https://wordpress.org/support/users/nikolay100/)
 * (@nikolay100)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/invalid-or-missing-zone-err-code-1002-3/#post-16838964)
 * Yep, that did the trick. Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Invalid or missing zone (err code: 1002)’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [nikolay100](https://wordpress.org/support/users/nikolay100/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/invalid-or-missing-zone-err-code-1002-3/#post-16838964)
 * Status: resolved