Title: “Invalid parameter”… and that’s it. Item not on FB.
Last modified: August 30, 2020

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# “Invalid parameter”… and that’s it. Item not on FB.

 *  Resolved [pandeskapl](https://wordpress.org/support/users/pandeskapl/)
 * (@pandeskapl)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/)
 * Hi!
    I’m updating my shop and I see error from FB plugin “Invalid parameter”…
   and that’s it- no details. Item is not synced with FB shop.
 * I’m using “page insert” plugin.
 * Help! 🙁
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finvalid-parameter-and-thats-it-item-not-on-fb%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 14 replies - 16 through 29 (of 29 total)

[←](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/?output_format=md)
[1](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/?output_format=md)
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 *  [Simon](https://wordpress.org/support/users/simonskyverge/)
 * (@simonskyverge)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13467509)
 * Thanks [@pandeskapl](https://wordpress.org/support/users/pandeskapl/)!
 * The next step would be to reset the _external\_business\_id_ to force a full 
   refresh of the connection. This can be done by adjusting the value in the database.
   I’d be happy to do this for you, or if you have access to PHPMyAdmin with your
   host, I’d be happy to offer some steps to do this instead.
 * If you would like me to take a closer look and adjust this value, please could
   you raise a support request [via our support form](https://www.skyverge.com/contact/?form_type=general)?
 * Or would you like me to list the data that needs to be changed?
 * Cheers!
 * Simon.
 *  Thread Starter [pandeskapl](https://wordpress.org/support/users/pandeskapl/)
 * (@pandeskapl)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13467699)
 * I’d prefer to do it myself 🙂
    Please tell me what to do step by step.
 *  [Simon](https://wordpress.org/support/users/simonskyverge/)
 * (@simonskyverge)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13468189)
 * Hi [@pandeskapl](https://wordpress.org/support/users/pandeskapl/),
 * Sure. The easiest method would be to try:
 * – Navigate to your options.php page ([https://<site_url>/wp-admin/options.php](https://<site_url>/wp-admin/options.php))
   and search for **wc_facebook_external_business_id**
    – Adjust the value to a 
   new unique setting. For example, if it’s currently listed as _skyverge-5f5646a59343a_
   you could use _skyverge-new-5f5646a59343a_ by adding the **-new-** keyword. This
   can be anything so long as it’s different from the current setting and uses plain
   characters! – Click **Save** button at the bottom of the page – Double-check 
   the option saved correctly.
 * Sometimes, if there are many options in the database, this page will not save
   correctly. So it’s always a good idea to check it again once it refreshes after
   saving. The new value should appear. If it doesn’t, you will need to use your
   database tools such as PHPMyAdmin to adjust the option value in the database 
   instead.
 * Finally, once the change has been made, try to run through the connection process
   again.
 * Could you let me know how you get on?
 * Cheers!
 * Simon.
 *  Thread Starter [pandeskapl](https://wordpress.org/support/users/pandeskapl/)
 * (@pandeskapl)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13480411)
 * First method does not work. How to do that directly in PHPMyAdmin ??
 *  [Simon](https://wordpress.org/support/users/simonskyverge/)
 * (@simonskyverge)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13480769)
 * Hi [@pandeskapl](https://wordpress.org/support/users/pandeskapl/),
 * You will need to search within the wp_options table for the option_name “_wc\
   _facebook\_external\_business\_id_“, and adjust the value accordingly. I would
   recommend searching online for a guide to follow if you would like to do this
   yourself. For example, this guide explains how to change the “_site\_url_” option:
   [https://www.hostdime.com/kb/hd/wordpress/change-wordpress-site-url-via-phpmyadmin](https://www.hostdime.com/kb/hd/wordpress/change-wordpress-site-url-via-phpmyadmin)
 * Instead, you would need to change _wc\_facebook\_external\_business\_id_, not
   the _site\_url_. I’d also recommend taking a database backup beforehand too.
 * Could you let me know when you’ve had a moment to change the option and reconnect?
 * Cheers!
 * Simon.
 *  Thread Starter [pandeskapl](https://wordpress.org/support/users/pandeskapl/)
 * (@pandeskapl)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13495064)
 * Done… database modified. Reconnected and still same error “invalid parameter”.
 *  [Simon](https://wordpress.org/support/users/simonskyverge/)
 * (@simonskyverge)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13497302)
 * Hi [@pandeskapl](https://wordpress.org/support/users/pandeskapl/),
 * Thanks for giving that a go. To confirm that the new external_business_id has
   been put to use, we’ll want to enable debug logging in the plugin settings, and
   then try to reconnect. To confirm, you are still seeing the Invalid Parameter
   error as a red error notice on the plugin settings screen, is that right? Is 
   this immediately after reconnecting or only when navigating to the messenger 
   tab?
 * To enable debug logging, please navigate to **WooCommerce** > **Facebook** and
   enable “_Log plugin events for debugging_“. Then please try to reconnect to generate
   the error, or navigate to the messenger tab if this also shows the error too.
 * We’d then need to take a look at the debug logs themselves. These can be found
   at **WooCommerce** > **Status** > **Logs** and looking for the facebook_for_woocommerce
   log with today’s date. There may be private information included in these logs,
   and so if you’d prefer, you can email us the log file by first raising a support
   request at [via our support form](https://www.skyverge.com/contact/?form_type=general).
   Please be sure to mention my name, your handle, or the topic URL so that I can
   keep an eye out!
 * Could you let me know when you have a moment to run through that test?
 * Cheers!
 * Simon.
 *  Thread Starter [pandeskapl](https://wordpress.org/support/users/pandeskapl/)
 * (@pandeskapl)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13519178)
 * After update to 2.04 error is more specific:
 * Facebook for WooCommerce error:
    Unsupported post request. Object with ID ‘3137911689585885’
   does not exist, cannot be loaded due to missing permissions, or does not support
   this operation. Please read the Graph API documentation at [https://developers.facebook.com/docs/graph-api](https://developers.facebook.com/docs/graph-api)
 * Above error occured when I was updating [https://www.pan-deska.pl/produkt/kronopol-listwa-przypodlogowa-p85-d2583-dab-masala/](https://www.pan-deska.pl/produkt/kronopol-listwa-przypodlogowa-p85-d2583-dab-masala/)
    -  This reply was modified 5 years, 5 months ago by [pandeskapl](https://wordpress.org/support/users/pandeskapl/).
 *  Thread Starter [pandeskapl](https://wordpress.org/support/users/pandeskapl/)
 * (@pandeskapl)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13519192)
 * Current logs: [http://server006671.nazwa.pl/log_20201011.txt](http://server006671.nazwa.pl/log_20201011.txt)
 *  [Simon](https://wordpress.org/support/users/simonskyverge/)
 * (@simonskyverge)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13533501)
 * Hi [@pandeskapl](https://wordpress.org/support/users/pandeskapl/),
 * These sound like two different issues, so I’d like to make sure we focus on them
   separately. The previous issue related to ‘Invalid parameter’ which is typically
   shown when the connection is no longer valid. We suggested resetting the external
   id and reconnecting for that, yet you mentioned that hadn’t helped. Unfortunately,
   we couldn’t see the error we’d expect to see in the debug logs for this.
 * Now it sounds like you are seeing a different error which is typically shown 
   when a product has been synced previously, and has been changed or deleted from
   the Facebook catalog since then. Facebook responds that it can’t find the ID 
   that was saved from previously and so the product can’t be synced.
 * To workaround this second issue, you can use the “_Reset Facebook metadata_” 
   link from the Facebook sidebar metabox: [https://cloud.skyver.ge/2Nuj0ZD7](https://cloud.skyver.ge/2Nuj0ZD7)
   and then try to update the product again.
 * Could you let us know if the first issue still persists, or how you get on with
   the workaround for the second issue?
 * Cheers!
 * Simon.
 *  [etannous](https://wordpress.org/support/users/etannous/)
 * (@etannous)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13553363)
 * Hello,
 * Thanks for your topic, actually i am facing also the same issue.
 * I have in my product list 9 items, only 2 are synced.
 * Thanks for your help
 *  [tamarazuk](https://wordpress.org/support/users/tamarazuk/)
 * (@tamarazuk)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13555456)
 * Hi [@etannous](https://wordpress.org/support/users/etannous/),
 * Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing
   an issue as well. Since you’re not the person who originally started this topic
   then, per [the forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too),
   would you [please start your own topic](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-post)?
   We’ll be more than happy to help there 🙂
 * Thanks,
    Tamara
 *  Thread Starter [pandeskapl](https://wordpress.org/support/users/pandeskapl/)
 * (@pandeskapl)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13606983)
 * I’m so confused… I think I’ll just give up.
    Or maybe there is a possibility 
   to you to just go in my shop and check everything? But how to do it safely for
   me? (I mean how I can be sure that noone else will have acces to my wordpress).
 *  [Marcus, SkyVerge Support](https://wordpress.org/support/users/marcusskyverge/)
 * (@marcusskyverge)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13616836)
 * Hey [@pandeskapl](https://wordpress.org/support/users/pandeskapl/),
 * Thank you for your patience here. I understand how it can be frustrating when
   a plugin doesn’t work as expected.
 * If you’d like us to take a closer look at your site specifically, we’d be happy
   to do that. Could I get you to please [fill out our contact form](https://skyverge.com/contact)
   so that we can securely gather more sensitive data, like your Business Manager
   ID, if we need to loop in the Facebook team?
 * Thanks,
    Marcus

Viewing 14 replies - 16 through 29 (of 29 total)

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 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/invalid-parameter-and-thats-it-item-not-on-fb/page/2/#post-13616836)
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