Title: Invalid Token Provided
Last modified: June 17, 2025

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# Invalid Token Provided

 *  Resolved [mjb502](https://wordpress.org/support/users/mjb502/)
 * (@mjb502)
 * [11 months, 3 weeks ago](https://wordpress.org/support/topic/invalid-token-provided/)
 * We’re using Brevo forms on our website. Occasionally customers are complaining
   that after filling out a form they’re not receiving an email as expected/programmed.
   One was generous enough to reproduce the issue:
 * `the response to the POST was {"status":"sib_security","msg":"Invalid Token Provided."}`

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [alexisbienayme](https://wordpress.org/support/users/alexisbienayme/)
 * (@alexisbienayme)
 * [11 months, 3 weeks ago](https://wordpress.org/support/topic/invalid-token-provided/#post-18517332)
 * Hi,
 * Thanks for contacting us !
 * In order for us to investigate this further and identify the exact cause, we’ll
   need a few technical details (such as the form URL, browser used, whether cookies
   or scripts were blocked, etc.).
 * Could you please open a support request through this page: [https://account.brevo.com/support](https://account.brevo.com/support)
   
   This will allow our technical team to securely gather the necessary information
   and follow up with you directly.
 * Thanks for your help, and we look forward to resolving this as quickly as possible!
 * Best regards,
 * Alexis
 *  Thread Starter [mjb502](https://wordpress.org/support/users/mjb502/)
 * (@mjb502)
 * [11 months, 3 weeks ago](https://wordpress.org/support/topic/invalid-token-provided/#post-18518396)
 * Alexis,
 * I’ve opened a ticket.
 * Thanks!
 *  Plugin Support [alexisbienayme](https://wordpress.org/support/users/alexisbienayme/)
 * (@alexisbienayme)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/invalid-token-provided/#post-18529879)
 * Hi,
 * Thanks for letting me know.
 * I remain at your disposal for any information.
 * Best Regards,
 * Alexis

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Invalid Token Provided’ is closed to new replies.

 * ![](https://ps.w.org/mailin/assets/icon-256x256.png?rev=2993173)
 * [Brevo - Email, SMS, Web Push, Chat, and more.](https://wordpress.org/plugins/mailin/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/mailin/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [alexisbienayme](https://wordpress.org/support/users/alexisbienayme/)
 * Last activity: [11 months, 2 weeks ago](https://wordpress.org/support/topic/invalid-token-provided/#post-18529879)
 * Status: resolved