Title: Invalid UA Code
Last modified: February 28, 2018

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# Invalid UA Code

 *  Resolved [ssbkalidore](https://wordpress.org/support/users/ssbkalidore/)
 * (@ssbkalidore)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/invalid-ua-code-2/)
 * Ever since the 7.0 update the plugin has not worked. When I enter my UA manually
   and save it everything works fine – except I can’t access reports.
 * When I go and authentic automatically and save it, I always get a message “INVALID
   UA CODE”.
 * I filled out a support ticket on lite and got an email asking me for my UA so
   it could be looked into (last week), but have not heard anything back from anybody.
   There have been two updates since then and still nothing works, getting the same
   invalid UA code message when I try to save after doing the auto authentication.
 * TD

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [chriscct7](https://wordpress.org/support/users/chriscct7/)
 * (@chriscct7)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/invalid-ua-code-2/#post-10024525)
 * Hi there,
    We don’t have a ticket from you that I can find in our system, we’ve
   been responding to everyone all week. I’d recommend trying again and let me know
   when you do and I can take a look. Also make sure to include the UA code you 
   are trying to use.
 * -Chris
 *  Thread Starter [ssbkalidore](https://wordpress.org/support/users/ssbkalidore/)
 * (@ssbkalidore)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/invalid-ua-code-2/#post-10024540)
 * Weird, because I have an email response from that initial ticket.
 * I’ll resend it in.
 *  Plugin Author [chriscct7](https://wordpress.org/support/users/chriscct7/)
 * (@chriscct7)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/invalid-ua-code-2/#post-10024568)
 * Ah I found it, it was already responded to and we were waiting for your reply.
   I’ll have Jay resend over his question
 * -Chris
 *  [Alberto Sandoval Salas](https://wordpress.org/support/users/beethoak/)
 * (@beethoak)
 * [8 years ago](https://wordpress.org/support/topic/invalid-ua-code-2/#post-10347879)
 * How do you solve this?
 *  [jaygidwitz](https://wordpress.org/support/users/jaygidwitz/)
 * (@jaygidwitz)
 * [8 years ago](https://wordpress.org/support/topic/invalid-ua-code-2/#post-10350537)
 * Hi [@beethoak](https://wordpress.org/support/users/beethoak/),
 * It depends on the situation.
 * Can you please contact us at [https://www.monsterinsights.com/lite-support/](https://www.monsterinsights.com/lite-support/)
   with more details so that we can investigate?
 * Thanks!
    -Jay

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Invalid UA Code’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [jaygidwitz](https://wordpress.org/support/users/jaygidwitz/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/invalid-ua-code-2/#post-10350537)
 * Status: resolved