Title: Invalid XML. Error
Last modified: May 3, 2022

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# Invalid XML. Error

 *  Resolved [am1goman](https://wordpress.org/support/users/am1goman/)
 * (@am1goman)
 * [4 years ago](https://wordpress.org/support/topic/invalid-xml-error-2/)
 * Hey,
    We are trying to integrate our shop with shipstation plugin but in a shipstation
   logs we see next errors:
 * An error occurred attempting to update orders: Invalid XML. Error: ‘The ‘META’
   start tag on line 3 position 2 does not match the end tag of ‘html’. Line 7, 
   position 10.’ We received: ‘<html> <head> <META NAME=”robots” CONTENT=”noindex,
   nofollow”> <script src=”/_Incapsula_Resource?SWJIYLWA=5074a744e2e3d891814e9a2dace20bd4,719d34d31c8e3a6e6fffd425f7e032f3″
   > </script> <body> </bo’
 * What we can do???
    -  This topic was modified 4 years ago by [am1goman](https://wordpress.org/support/users/am1goman/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finvalid-xml-error-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [nathvi V. a11n](https://wordpress.org/support/users/nathvi/)
 * (@nathvi)
 * [4 years ago](https://wordpress.org/support/topic/invalid-xml-error-2/#post-15622995)
 * Hello [@am1goman](https://wordpress.org/support/users/am1goman/)
 * Thanks for your message!
 * I’d be interested in reviewing any errors logged while Shipstation tries to attempt
   the connection.
 * * Can you please make sure Logging is enabled as per this screenshot [https://d.pr/i/fm0L4j](https://d.pr/i/fm0L4j)?
 * * Once that is done, please open a new ticket from [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)
   and add a reference to this forum thread.
 * * I’d also like to better understand your site. Could you please send me a copy
   of your site’s System Status? You can find it via WooCommerce > Status. Select“
   Get system report” and then “Copy for support”. Once you’ve done that, you can
   paste it your ticket reply.
 * * If you notice any new error logged, please include it in your ticket. The logs
   can be found in WooCommerce> Status> Logs.

Viewing 1 replies (of 1 total)

The topic ‘Invalid XML. Error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-shipstation-integration/assets/icon-256x256.
   png?rev=3234406)
 * [ShipStation for WooCommerce](https://wordpress.org/plugins/woocommerce-shipstation-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-shipstation-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/reviews/)

## Tags

 * [shipstation](https://wordpress.org/support/topic-tag/shipstation/)

 * 1 reply
 * 2 participants
 * Last reply from: [nathvi V. a11n](https://wordpress.org/support/users/nathvi/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/invalid-xml-error-2/#post-15622995)
 * Status: resolved