Title: Invalid XML String Last modified: September 20, 2022 --- # Invalid XML String * Resolved [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/) * People are trying to purchase this product and it keeps throwing an error. It says payment was unsuccessful contact merchant. On the order it says this Helcim Payment Failed – Invalid XML String – * The issue is that payments are successfully going through but WooCommerce is ignoring new transactions and not updating the order status or sending out emails. * It worked on Sep 8 and there has been no work or new payments done on the website until today. There was an update a few days ago so I tried rolling back woocommerce and it didn’t fix the problem. I deleted and recreated the product and it has not fixed the problem. My first assumption was the word “time” is passed by Helcim but removing it from the attributes did not fix it. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finvalid-xml-string%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/invalid-xml-string/page/2/?output_format=md) [→](https://wordpress.org/support/topic/invalid-xml-string/page/2/?output_format=md) * Plugin Support [Daniyal Ahmed (a11n)](https://wordpress.org/support/users/daniyalahmedk/) * (@daniyalahmedk) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16029675) * Hi there, * Thanks for reaching out. * It looks like the issue is coming from the “Helcim Commerce for WooCommerce” plugin. * Can you please reach out to the plugin support for that over here and see if they can offer any solution for this: * [https://wordpress.org/plugins/helcim-commerce-for-woocommerce/](https://wordpress.org/plugins/helcim-commerce-for-woocommerce/) * Best, * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16030614) * I have been on the phone with them all day yesterday trying to go over what it might be. Their plugin hasn’t gone through any changes in the past few updates. * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16033309) * Hi [@cmba](https://wordpress.org/support/users/cmba/) * I’d like to understand your site properly, can you please share your **System Status Report**, that will help us further troubleshoot. * You can find it via `WooCommerce > Status`. Select `Get system report` and then` Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16034636) * ``` ### WordPress Environment ### WordPress address (URL): https://heartlandforest.org/heartlandforest Site address (URL): https://heartlandforest.org WC Version: 6.9.3 REST API Version: ✔ 6.9.3 WC Blocks Version: ✔ 8.3.2 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 64 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.85.0 OpenSSL/1.1.1q SUHOSIN Installed: – MySQL Version: 5.7.39 Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.9.3 WC Database Prefix: wp_ Total Database Size: 134.72MB Database Data Size: 110.68MB Database Index Size: 24.04MB wp_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.20MB + Index: 0.09MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 1.64MB + Index: 1.08MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_actions: Data: 0.53MB + Index: 0.18MB + Engine MyISAM wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs: Data: 0.28MB + Index: 0.20MB + Engine MyISAM wp_bwg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_album_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_image: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_image_comment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_image_rate: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_image_tag: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_shortcode: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bwg_theme: Data: 0.03MB + Index: 0.00MB + Engine MyISAM wp_check_email_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_childthemewp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 1.52MB + Index: 0.77MB + Engine InnoDB wp_ewwwio_images: Data: 0.28MB + Index: 0.13MB + Engine MyISAM wp_gallery_galleries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gallery_galleriesslides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gallery_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_htmltype: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_icons: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_gmp_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_markers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_marker_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_modules_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_options_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_gmp_usage_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_litespeed_img_optm: Data: 0.06MB + Index: 0.05MB + Engine MyISAM wp_litespeed_optimizer: Data: 3.95MB + Index: 0.09MB + Engine MyISAM wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_maxbuttonsv3: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_maxbuttons_collections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_maxbuttons_collections_trans: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_mb_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_mclean_refs: Data: 0.08MB + Index: 0.02MB + Engine MyISAM wp_mclean_scan: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_mgmlp_folders: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_nextend2_image_storage: Data: 0.03MB + Index: 0.01MB + Engine MyISAM wp_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_slides: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_action_meta: Data: 0.22MB + Index: 0.04MB + Engine MyISAM wp_nf3_chunks: Data: 1.30MB + Index: 0.00MB + Engine MyISAM wp_nf3_fields: Data: 0.09MB + Index: 0.01MB + Engine MyISAM wp_nf3_field_meta: Data: 7.75MB + Index: 1.83MB + Engine MyISAM wp_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_form_meta: Data: 0.41MB + Index: 0.03MB + Engine MyISAM wp_nf3_objects: Data: 0.18MB + Index: 0.07MB + Engine MyISAM wp_nf3_object_meta: Data: 17.59MB + Index: 0.13MB + Engine MyISAM wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_upgrades: Data: 2.73MB + Index: 0.00MB + Engine MyISAM wp_nf_objectmeta: Data: 0.18MB + Index: 0.04MB + Engine MyISAM wp_nf_objects: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_nf_relationships: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ngg_pictures: Data: 0.15MB + Index: 0.01MB + Engine MyISAM wp_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_ninja_forms_fields: Data: 0.82MB + Index: 0.01MB + Engine MyISAM wp_ninja_forms_uploads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_options: Data: 22.48MB + Index: 0.31MB + Engine InnoDB wp_pantheon_sessions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_podsrel: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_pods_slide: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pods_sponsor: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pods_testimonials: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_postmeta: Data: 16.55MB + Index: 16.03MB + Engine InnoDB wp_posts: Data: 8.52MB + Index: 1.28MB + Engine InnoDB wp_prli_clicks: Data: 0.00MB + Index: 0.04MB + Engine MyISAM wp_prli_links: Data: 0.00MB + Index: 0.03MB + Engine MyISAM wp_prli_link_metas: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_form_meta: Data: 0.05MB + Index: 0.00MB + Engine MyISAM wp_rg_form_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_lead: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_lead_detail: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_lead_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_stripe: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rg_stripe_transaction: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_usermeta: Data: 2.52MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_volunteer_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_volunteer_rsvps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wauc_auction_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wauc_winners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.05MB + Index: 0.04MB + Engine MyISAM wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.16MB + Index: 0.12MB + Engine MyISAM wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_attributes_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.04MB + Index: 0.06MB + Engine MyISAM wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wdm_bidders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfBlocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfConfig: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfFileMods: Data: 2.51MB + Index: 0.72MB + Engine MyISAM wp_wfHits: Data: 0.03MB + Index: 0.01MB + Engine MyISAM wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLeechers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLockedOut: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLogins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfNet404s: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfpklist_template_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfScanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfStatus: Data: 0.07MB + Index: 0.03MB + Engine MyISAM wp_wfThrottleLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woo_ua_auction_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpbackitup_job_control: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpbackitup_job_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpbackitup_job_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpml_mails: Data: 16.96MB + Index: 0.03MB + Engine MyISAM wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wps_woo_grid: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpvivid_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpvivid_scan_result: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpvivid_unused_uploads_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wrt_tabs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wrt_tabs_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wtmgdp_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wt_mgdp_action_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wt_mgdp_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_links: Data: 0.04MB + Index: 0.01MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### _pods_field: 57 _pods_group: 1 _pods_pod: 10 attachment: 824 calendar: 1 custom_css: 4 ec_store: 1 event: 10 home_content_2: 6 maxgallery: 1 mgmlp_media_folder: 95 mts_notification_bar: 1 nature_fact: 11 nav_menu_item: 72 nf_sub: 3630 ngg_gallery: 2 ngg_pictures: 66 nimble_post_type: 4 page: 130 pickup-schedule: 1 post: 3 pretty-link: 3 product: 159 product_variation: 228 revision: 7 safecss: 1 scheduled-pickup: 11 shop_coupon: 10 shop_order: 1987 shop_order_refund: 10 tribe_events: 18 tribe_organizer: 1 tribe_venue: 2 tt_font_control: 1 ultimate-auction: 1 volunteer: 7 volunteer_opp: 1 wp_block: 2 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (23) ### Query Monitor: by John Blackbourn – 3.10.1 Enable Media Replace: by ShortPixel – 4.0.0 Helcim Commerce for WooCommerce: by Helcim Inc. – 3.0.6 Media Library Enable Infinite Scrolling: by David Baumwald – 0.1.0 Ninja Forms - Addon Manager: by The WP Ninjas – 3.0.13 Ninja Forms - Conditional Logic: by The WP Ninjas – 3.1 Ninja Forms - Multi-Part Forms: by The WP Ninjas – 3.0.26 Ninja Forms - Layout & Styles: by The WP Ninjas – 3.0.29 Ninja Forms - File Uploads: by The WP Ninjas – 3.3.14 Ninja Forms: by Saturday Drive – 3.6.14 Pods - Custom Content Types and Fields: by Pods Framework Team – 2.9.4 One Click Accessibility: by One Click Accessibility – 2.0.3 Post Types Order: by Nsp Code – 1.9.9.1 Pretty Links: by Pretty Links – 3.2.5 Responsive iframe: by PatrickPelayo – 1.2.0 Page Builder by SiteOrigin: by SiteOrigin – 2.17.0 Slim SEO: by eLightUp – 3.15.1 SiteOrigin CSS: by SiteOrigin – 1.5.3 String Locator: by InstaWP – 2.6.0 Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2 WooCommerce: by Automattic – 6.9.3 WP Mail Logging: by Wysija – 1.10.4 YITH WooCommerce Name Your Price: by YITH – 1.3.0 ### Inactive Plugins (23) ### Autoptimize: by Frank Goossens (futtta) – 3.1.2 BackupBuddy: by iThemes – 8.7.4.0 Black Studio TinyMCE Widget: by Black Studio – 2.7.2 CAPTCHA 4WP: by WP White Security – 7.1.1 Classic Editor: by WordPress Contributors – 1.6.2 Classic Widgets: by WordPress Contributors – 0.3 Custom Sidebars: by WebFactory Ltd – 3.35 Flexible Checkout Fields: by WP Desk – 3.4.2 Fonts Plugin | Google Fonts Typography: by Fonts Plugin – 3.1.2 Max Mega Menu: by megamenu.com – 2.9.8 Media Cleaner: by Jordy Meow – 6.4.5 Simple 301 Redirects: by WPDeveloper – 2.0.7 SiteGround Optimizer: by SiteGround – 7.2.1 Smart Slider 3: by Nextend – 3.5.1.9 Spectra: by Brainstorm Force – 2.0.12 Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10 WooCommerce Admin: by WooCommerce – 3.3.2 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.7 WP Maintenance Mode & Coming Soon: by Themeisle – 2.5.1 WP Responsive Tabs horizontal vertical and accordion Tabs: by I Thirteen Web Solution – 1.1.15 WPvivid Backup Plugin: by WPvivid Team – 0.9.78 wp_nav_menu Extended!: by Junaid Bhura – 1.0.2 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 ### Dropin Plugins (2) ### db.php: Query Monitor Database Class (Drop-in) maintenance.php: maintenance.php ### Settings ### API Enabled: ✔ Force SSL: – Currency: CAD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: auction (auction) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #12371 - /shop/ Cart: #46172 - /cart/ Checkout: #46173 - /checkout/ My account: #46174 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Heartland Forest Version: 1.0 Author URL: http://vrb.ca Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-09-22 14:36:13 -04:00 Options: ✔ Notes: 51 Onboarding: completed ### Action Scheduler ### Complete: 1,390 Oldest: 2022-09-16 11:52:07 -0400 Newest: 2022-09-22 08:23:32 -0400 Failed: 190 Oldest: 2022-09-16 11:52:03 -0400 Newest: 2022-09-20 10:48:02 -0400 Pending: 6 Oldest: 2022-09-22 09:23:32 -0400 Newest: 2022-09-30 11:54:06 -0400 ### Status report information ### Generated at: 2022-09-22 09:08:42 -04:00 ``` * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16034651) * Here are the error logs for that day. * ``` 09-20-2022 @ 09:12:54 - ORDER 46132 ERROR - Invalid XML String - 09-20-2022 @ 09:13:12 - ORDER 46132 ERROR - Invalid XML String - 09-20-2022 @ 09:14:17 - ORDER 46132 ERROR - Invalid XML String - 09-20-2022 @ 09:14:39 - ORDER 46133 ERROR - Invalid XML String - 09-20-2022 @ 09:15:23 - ORDER 46132 ERROR - Invalid XML String - 09-20-2022 @ 09:15:32 - ORDER 46133 ERROR - Invalid XML String - 09-20-2022 @ 09:16:13 - ORDER 46132 ERROR - Invalid XML String - 09-20-2022 @ 09:16:35 - ORDER 46133 ERROR - Invalid XML String - 09-20-2022 @ 09:16:59 - ORDER 46134 ERROR - Invalid XML String - 09-20-2022 @ 09:17:06 - ORDER 46132 ERROR - Invalid XML String - 09-20-2022 @ 09:20:36 - ORDER 46135 ERROR - Invalid XML String - 09-20-2022 @ 09:20:58 - ORDER 46133 ERROR - Invalid XML String - 09-20-2022 @ 09:21:38 - ORDER 46135 ERROR - Invalid XML String - 09-20-2022 @ 09:22:25 - ORDER 46135 ERROR - Invalid XML String - 09-20-2022 @ 09:23:13 - ORDER 46137 ERROR - Invalid XML String - 09-20-2022 @ 09:24:07 - ORDER 46137 ERROR - Invalid XML String - 09-20-2022 @ 09:24:46 - ORDER 46139 ERROR - Invalid XML String - 09-20-2022 @ 09:25:48 - ORDER 46139 ERROR - Invalid XML String - 09-20-2022 @ 09:26:30 - ORDER 46139 ERROR - Invalid XML String - 09-20-2022 @ 09:27:28 - ORDER 46140 ERROR - Invalid XML String - 09-20-2022 @ 09:27:48 - ORDER 46139 ERROR - Invalid XML String - 09-20-2022 @ 09:28:11 - ORDER 46137 ERROR - Invalid XML String - 09-20-2022 @ 09:28:17 - ORDER 46140 ERROR - Invalid XML String - 09-20-2022 @ 09:28:30 - ORDER 46139 ERROR - Invalid XML String - 09-20-2022 @ 09:28:54 - ORDER 46141 ERROR - Invalid XML String - 09-20-2022 @ 09:28:55 - ORDER 46140 ERROR - Invalid XML String - 09-20-2022 @ 09:31:29 - ORDER 46142 ERROR - Invalid XML String - 09-20-2022 @ 09:32:32 - ORDER 46140 ERROR - Invalid XML String - 09-20-2022 @ 09:33:26 - ORDER 46143 ERROR - Invalid XML String - 09-20-2022 @ 09:34:13 - ORDER 46140 ERROR - Invalid XML String - 09-20-2022 @ 09:36:05 - ORDER 46144 ERROR - Invalid XML String - 09-20-2022 @ 09:36:39 - ORDER 46145 ERROR - DECLINED: NSF 09-20-2022 @ 09:36:49 - ORDER 46144 ERROR - Invalid XML String - 09-20-2022 @ 09:36:58 - ORDER 46144 ERROR - Invalid XML String - 09-20-2022 @ 09:37:11 - ORDER 46145 ERROR - DECLINED: NSF 09-20-2022 @ 09:37:27 - ORDER 46145 ERROR - DECLINED: NSF 09-20-2022 @ 09:39:06 - ORDER 46140 ERROR - Invalid XML String - 09-20-2022 @ 09:40:03 - ORDER 46140 ERROR - DECLINED: NSF 09-20-2022 @ 09:41:34 - ORDER 46137 ERROR - Invalid XML String - 09-20-2022 @ 09:44:09 - ORDER 46145 ERROR - DECLINED: NSF 09-20-2022 @ 09:47:27 - ORDER 46145 ERROR - DECLINED: NSF 09-20-2022 @ 09:49:58 - ORDER 46145 ERROR - DECLINED: NSF 09-20-2022 @ 09:56:10 - ORDER 46137 ERROR - Invalid XML String - 09-20-2022 @ 10:02:36 - ORDER 46145 ERROR - Invalid XML String - 09-20-2022 @ 10:03:43 - ORDER 46145 ERROR - Invalid XML String - 09-20-2022 @ 10:09:05 - ORDER 46137 ERROR - Invalid XML String - 09-20-2022 @ 10:09:18 - ORDER 46148 ERROR - Invalid XML String - 09-20-2022 @ 10:16:12 - ORDER 46148 Failed to Refund - Error - Missing Transaction Id 09-20-2022 @ 10:24:51 - ORDER 46148 ERROR - Invalid XML String - 09-20-2022 @ 10:29:24 - ORDER 46137 ERROR - Invalid XML String - 09-20-2022 @ 10:49:58 - ORDER 46137 ERROR - Invalid XML String - 09-20-2022 @ 11:03:56 - ORDER 46148 ERROR - Invalid XML String - 09-20-2022 @ 11:22:23 - ORDER 46148 ERROR - Invalid XML String - 09-20-2022 @ 11:52:44 - ORDER 46152 ERROR - Invalid XML String - 09-20-2022 @ 12:35:11 - ORDER 46153 ERROR - Invalid XML String - 09-20-2022 @ 12:45:39 - ORDER 46157 ERROR - Invalid XML String - 09-20-2022 @ 14:44:36 - ORDER 46160 ERROR - Invalid XML String - 09-20-2022 @ 17:42:11 - ORDER 46161 ERROR - Invalid XML String - 09-20-2022 @ 18:29:19 - ORDER 46161 ERROR - Invalid XML String - 09-20-2022 @ 18:33:22 - ORDER 46161 ERROR - Invalid XML String - 09-20-2022 @ 18:36:56 - ORDER 46161 ERROR - Invalid XML String - 09-20-2022 @ 18:47:24 - ORDER 46165 ERROR - Invalid XML String - 09-20-2022 @ 18:48:43 - ORDER 46165 ERROR - Invalid XML String - ``` * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16034658) * Another log saying it’s from the same day. * ``` 2022-09-20T14:37:28+00:00 ERROR Spec is invalid because a rule is invalid in feed 2022-09-20T14:37:28+00:00 ERROR stdClass Object ( [type] => wcadmin_active_for [operation] => > [months] => 11 ) 2022-09-20T14:37:28+00:00 ERROR stdClass Object ( [slug] => googlelistings_signals2022_hasGLA [type] => marketing [status] => unactioned [is_snoozable] => 0 [source] => woocommerce.com [locales] => Array ( [0] => stdClass Object ( [locale] => en_US [title] => Show off your products with Ads on Google [content] => You’re ready to grow with ads. Google optimizes for performance across your products; you only pay for results. If you’re new to Google, you can earn up to $500 in ad credits (T&Cs apply). Contact support if you need guidance with Google Listings & Ads. ) ) [actions] => Array ( [0] => stdClass Object ( [name] => googlelistings_signals2022_hasGLA_click [locales] => Array ( [0] => stdClass Object ( [locale] => en_US [label] => Connect Google Listings & Ads ) ) [url] => admin.php?page=wc-admin&path=marketing [url_is_admin_query] => 1 [is_primary] => 1 [status] => unactioned ) ) [rules] => Array ( [0] => stdClass Object ( [type] => publish_after_time [publish_after] => 2022-09-12 07:23:39 ) [1] => stdClass Object ( [type] => publish_before_time [publish_before] => 2022-10-12 23:59:00 ) [2] => stdClass Object ( [type] => plugins_activated [plugins] => Array ( [0] => google-listings-and-ads ) ) [3] => stdClass Object ( [type] => wcadmin_active_for [operation] => > [months] => 11 ) [4] => stdClass Object ( [type] => product_count [operation] => > [value] => 76 ) [5] => stdClass Object ( [type] => order_count [operation] => > [value] => 38 ) [6] => stdClass Object ( [type] => total_payments_value [days] => last_year [value] => 3700 [operation] => > ) ) ) 2022-09-20T14:37:28+00:00 ERROR Spec is invalid because a rule is invalid in feed 2022-09-20T14:37:28+00:00 ERROR stdClass Object ( [type] => wcadmin_active_for [operation] => > [months] => 11 ) 2022-09-20T14:37:28+00:00 ERROR stdClass Object ( [slug] => googlelistings_signals2022_noGLA [type] => marketing [status] => unactioned [is_snoozable] => 0 [source] => woocommerce.com [locales] => Array ( [0] => stdClass Object ( [locale] => en_US [title] => Show off your products with Ads on Google [content] => You’re ready to grow with ads. Google optimizes for performance across your products; you only pay for results. If you’re new to Google, you can earn up to $500 in ad credits (T&Cs apply). Contact support if you need guidance with Google Listings & Ads. ) ) [actions] => Array ( [0] => stdClass Object ( [name] => googlelistings_signals2022_noGLA [locales] => Array ( [0] => stdClass Object ( [locale] => en_US [label] => Connect Google Listings & Ads ) ) [url] => https://woocommerce.com/products/google-listings-and-ads/?utm_medium=product&utm_source=inbox_note&utm_campaign=googlelistings_signals2022_noGLA [url_is_admin_query] => [is_primary] => 1 [status] => unactioned ) ) [rules] => Array ( [0] => stdClass Object ( [type] => publish_after_time [publish_after] => 2022-09-12 07:27:46 ) [1] => stdClass Object ( [type] => publish_before_time [publish_before] => 2022-10-12 23:59:00 ) [2] => stdClass Object ( [type] => not [operand] => Array ( [0] => stdClass Object ( [type] => plugins_activated [plugins] => Array ( [0] => google-listings-and-ads ) ) ) ) [3] => stdClass Object ( [type] => wcadmin_active_for [operation] => > [months] => 11 ) [4] => stdClass Object ( [type] => product_count [operation] => > [value] => 76 ) [5] => stdClass Object ( [type] => order_count [operation] => > [value] => 38 ) [6] => stdClass Object ( [type] => total_payments_value [days] => last_year [value] => 3700 [operation] => > ) ) ) ``` * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16034846) * Here are a few from this other log. I did not copy the entire thing because it is a mile long. * ``` 2022-09-20T13:13:04+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 21e3ca67edb664502c7305520fe20760 [Date] => Sep 20, 2022 @ 13:13 [URL] => https://heartlandforest.vendhq.com/channel_webhooks/1445044058018525184 [Duration] => 0.58675 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.9.2 Hookshot (WordPress/6.0.2) [Content-Type] => application/json [X-WC-Webhook-Source] => https://heartlandforest.org/ [X-WC-Webhook-Topic] => order.created [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => FDE8VpMx8U7aicbhwfpQ0pB6r4Tck/j+8M9ZeF0yt2s= [X-WC-Webhook-ID] => 9 [X-WC-Webhook-Delivery-ID] => 21e3ca67edb664502c7305520fe20760 ) ) [Body] => {\"id\":46132,\"parent_id\":0,\"status\":\"pending\",\"currency\":\"CAD\",\"version\":\"6.9.2\",\"prices_include_tax\":false,\"date_created\":\"2022-09-20T09:12:51\",\"date_modified\":\"2022-09-20T09:12:51\",\"discount_total\":\"0.00\",\"discount_tax\":\"0.00\",\"shipping_total\":\"0.00\",\"shipping_tax\":\"0.00\",\"cart_tax\":\"0.00\",\"total\":\"20.00\",\"total_tax\":\"0.00\",\"customer_id\":0,\"order_key\":\"wc_order_QxD7D1JtMDJW2\",\"billing\":{\"first_name\":\"Leslie\",\"last_name\":\"Zavitz\",\"company\":\"\",\"address_1\":\"351 South Mill st po box 503\",\"address_2\":\"\",\"city\":\"Ridgeway\",\"state\":\"ON\",\"postcode\":\"L0S 1N0\",\"country\":\"CA\",\"email\":\"lesliezavitz@gmail.com\",\"phone\":\"2896870344\"},\"shipping\":{\"first_name\":\"\",\"last_name\":\"\",\"company\":\"\",\"address_1\":\"\",\"address_2\":\"\",\"city\":\"\",\"state\":\"\",\"postcode\":\"\",\"country\":\"\",\"phone\":\"\"},\"payment_method\":\"helcimjs\",\"payment_method_title\":\"Credit Card - Helcim\",\"transaction_id\":\"\",\"customer_ip_address\":\"72.136.102.117\",\"customer_user_agent\":\"Mozilla\\/5.0 (Linux; Android 12; SM-A515W) AppleWebKit\\/537.36 (KHTML, like Gecko) Chrome\\/105.0.0.0 Mobile Safari\\/537.36\",\"created_via\":\"checkout\",\"customer_note\":\"\",\"date_completed\":null,\"date_paid\":null,\"cart_hash\":\"6da201b846aae5cf10d8ed4fbae74806\",\"number\":\"46132\",\"meta_data\":[{\"id\":388213,\"key\":\"is_vat_exempt\",\"value\":\"no\"}],\"line_items\":[{\"id\":7184,\"name\":\"Pumpkinfest Admission Ticket - 10am-12pm\",\"product_id\":41736,\"variation_id\":41737,\"quantity\":2,\"tax_class\":\"tax-free\",\"subtotal\":\"20.00\",\"subtotal_tax\":\"0.00\",\"total\":\"20.00\",\"total_tax\":\"0.00\",\"taxes\":[],\"meta_data\":[{\"id\":63190,\"key\":\"pa_time\",\"value\":\"10am-12pm\",\"display_key\":\"Time\",\"display_value\":\"10am-12pm\"}],\"sku\":\"11419\",\"price\":10,\"image\":{\"id\":41735,\"src\":\"https:\\/\\/heartlandforest.org\\/heartlandforest\\/wp-content\\/uploads\\/2021\\/10\\/pumpkinfest-product-logo.png\"},\"parent_name\":\"Pumpkinfest Admission Ticket\"}],\"tax_lines\":[],\"shipping_lines\":[],\"fee_lines\":[],\"coupon_lines\":[],\"refunds\":[],\"payment_url\":\"https:\\/\\/heartlandforest.org\\/checkout\\/order-pay\\/46132\\/?pay_for_order=true&key=wc_order_QxD7D1JtMDJW2\",\"is_editable\":true,\"needs_payment\":true,\"needs_processing\":true,\"date_created_gmt\":\"2022-09-20T13:12:51\",\"date_modified_gmt\":\"2022-09-20T13:12:51\",\"date_completed_gmt\":null,\"date_paid_gmt\":null,\"store_credit_used\":0,\"currency_symbol\":\"$\",\"_links\":{\"self\":[{\"href\":\"https:\\/\\/heartlandforest.org\\/wp-json\\/wc\\/v2\\/orders\\/46132\"}],\"collection\":[{\"href\":\"https:\\/\\/heartlandforest.org\\/wp-json\\/wc\\/v2\\/orders\"}]}} [Response] => Array ( [Code] => 202 [Message] => Accepted [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [date] => Tue, 20 Sep 2022 13:13:05 GMT [content-length] => 0 [server] => openresty [vend-rid] => 10ee976953dce91c74a07387 [vend-ingress] => duke-25ce7c16135e [vend-canary] => __NOCANARY__ [x-webkit-csp] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [x-frame-options] => SAMEORIGIN [content-security-policy] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [x-content-security-policy] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; ) ) [Body] => ) ) ) 2022-09-20T13:13:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 89304bd7481caf90cbbca888317a8242 [Date] => Sep 20, 2022 @ 13:13 [URL] => https://heartlandforest.vendhq.com/channel_webhooks/1445044058018525184 [Duration] => 0.53441 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.9.2 Hookshot (WordPress/6.0.2) [Content-Type] => application/json [X-WC-Webhook-Source] => https://heartlandforest.org/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => nDGWhQ0C4PswGV0rfzroVvwKoTVzN8p+YYJ+kNO2Ny0= [X-WC-Webhook-ID] => 10 [X-WC-Webhook-Delivery-ID] => 89304bd7481caf90cbbca888317a8242 ) ) [Body] => {\"id\":46132,\"parent_id\":0,\"status\":\"pending\",\"currency\":\"CAD\",\"version\":\"6.9.2\",\"prices_include_tax\":false,\"date_created\":\"2022-09-20T09:12:51\",\"date_modified\":\"2022-09-20T09:12:51\",\"discount_total\":\"0.00\",\"discount_tax\":\"0.00\",\"shipping_total\":\"0.00\",\"shipping_tax\":\"0.00\",\"cart_tax\":\"0.00\",\"total\":\"20.00\",\"total_tax\":\"0.00\",\"customer_id\":0,\"order_key\":\"wc_order_QxD7D1JtMDJW2\",\"billing\":{\"first_name\":\"Leslie\",\"last_name\":\"Zavitz\",\"company\":\"\",\"address_1\":\"351 South Mill st po box 503\",\"address_2\":\"\",\"city\":\"Ridgeway\",\"state\":\"ON\",\"postcode\":\"L0S 1N0\",\"country\":\"CA\",\"email\":\"lesliezavitz@gmail.com\",\"phone\":\"2896870344\"},\"shipping\":{\"first_name\":\"\",\"last_name\":\"\",\"company\":\"\",\"address_1\":\"\",\"address_2\":\"\",\"city\":\"\",\"state\":\"\",\"postcode\":\"\",\"country\":\"\",\"phone\":\"\"},\"payment_method\":\"helcimjs\",\"payment_method_title\":\"Credit Card - Helcim\",\"transaction_id\":\"\",\"customer_ip_address\":\"72.136.102.117\",\"customer_user_agent\":\"Mozilla\\/5.0 (Linux; Android 12; SM-A515W) AppleWebKit\\/537.36 (KHTML, like Gecko) Chrome\\/105.0.0.0 Mobile Safari\\/537.36\",\"created_via\":\"checkout\",\"customer_note\":\"\",\"date_completed\":null,\"date_paid\":null,\"cart_hash\":\"6da201b846aae5cf10d8ed4fbae74806\",\"number\":\"46132\",\"meta_data\":[{\"id\":388214,\"key\":\"is_vat_exempt\",\"value\":\"no\"}],\"line_items\":[{\"id\":7185,\"name\":\"Pumpkinfest Admission Ticket - 10am-12pm\",\"product_id\":41736,\"variation_id\":41737,\"quantity\":2,\"tax_class\":\"tax-free\",\"subtotal\":\"20.00\",\"subtotal_tax\":\"0.00\",\"total\":\"20.00\",\"total_tax\":\"0.00\",\"taxes\":[],\"meta_data\":[{\"id\":63200,\"key\":\"pa_time\",\"value\":\"10am-12pm\",\"display_key\":\"Time\",\"display_value\":\"10am-12pm\"}],\"sku\":\"11419\",\"price\":10,\"image\":{\"id\":41735,\"src\":\"https:\\/\\/heartlandforest.org\\/heartlandforest\\/wp-content\\/uploads\\/2021\\/10\\/pumpkinfest-product-logo.png\"},\"parent_name\":\"Pumpkinfest Admission Ticket\"}],\"tax_lines\":[],\"shipping_lines\":[],\"fee_lines\":[],\"coupon_lines\":[],\"refunds\":[],\"payment_url\":\"https:\\/\\/heartlandforest.org\\/checkout\\/order-pay\\/46132\\/?pay_for_order=true&key=wc_order_QxD7D1JtMDJW2\",\"is_editable\":true,\"needs_payment\":true,\"needs_processing\":true,\"date_created_gmt\":\"2022-09-20T13:12:51\",\"date_modified_gmt\":\"2022-09-20T13:12:51\",\"date_completed_gmt\":null,\"date_paid_gmt\":null,\"store_credit_used\":0,\"currency_symbol\":\"$\",\"_links\":{\"self\":[{\"href\":\"https:\\/\\/heartlandforest.org\\/wp-json\\/wc\\/v2\\/orders\\/46132\"}],\"collection\":[{\"href\":\"https:\\/\\/heartlandforest.org\\/wp-json\\/wc\\/v2\\/orders\"}]}} [Response] => Array ( [Code] => 202 [Message] => Accepted [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [date] => Tue, 20 Sep 2022 13:13:20 GMT [content-length] => 0 [server] => openresty [vend-rid] => 4f474f4806846cec5122cf84 [vend-ingress] => duke-c5a272f4302f [vend-canary] => __NOCANARY__ [content-security-policy] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [x-webkit-csp] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [x-content-security-policy] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [x-frame-options] => SAMEORIGIN ) ) [Body] => ) ) ) 2022-09-20T13:14:25+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => f7ebe5dee5158c1da59b54943e6d3947 [Date] => Sep 20, 2022 @ 13:14 [URL] => https://heartlandforest.vendhq.com/channel_webhooks/1445044058018525184 [Duration] => 0.43665 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.9.2 Hookshot (WordPress/6.0.2) [Content-Type] => application/json [X-WC-Webhook-Source] => https://heartlandforest.org/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => 3JCiDvSIFvl8teeXltkpHLsuLVfxl/roLBpe8cVNTdg= [X-WC-Webhook-ID] => 10 [X-WC-Webhook-Delivery-ID] => f7ebe5dee5158c1da59b54943e6d3947 ) ) [Body] => {\"id\":46132,\"parent_id\":0,\"status\":\"pending\",\"currency\":\"CAD\",\"version\":\"6.9.2\",\"prices_include_tax\":false,\"date_created\":\"2022-09-20T09:12:51\",\"date_modified\":\"2022-09-20T09:12:51\",\"discount_total\":\"0.00\",\"discount_tax\":\"0.00\",\"shipping_total\":\"0.00\",\"shipping_tax\":\"0.00\",\"cart_tax\":\"0.00\",\"total\":\"20.00\",\"total_tax\":\"0.00\",\"customer_id\":0,\"order_key\":\"wc_order_QxD7D1JtMDJW2\",\"billing\":{\"first_name\":\"Leslie\",\"last_name\":\"Zavitz\",\"company\":\"\",\"address_1\":\"351 South Mill st po box 503\",\"address_2\":\"\",\"city\":\"Ridgeway\",\"state\":\"ON\",\"postcode\":\"L0S 1N0\",\"country\":\"CA\",\"email\":\"lesliezavitz@gmail.com\",\"phone\":\"2896870344\"},\"shipping\":{\"first_name\":\"\",\"last_name\":\"\",\"company\":\"\",\"address_1\":\"\",\"address_2\":\"\",\"city\":\"\",\"state\":\"\",\"postcode\":\"\",\"country\":\"\",\"phone\":\"\"},\"payment_method\":\"helcimjs\",\"payment_method_title\":\"Credit Card - Helcim\",\"transaction_id\":\"\",\"customer_ip_address\":\"72.136.102.117\",\"customer_user_agent\":\"Mozilla\\/5.0 (Linux; Android 12; SM-A515W) AppleWebKit\\/537.36 (KHTML, like Gecko) Chrome\\/105.0.0.0 Mobile Safari\\/537.36\",\"created_via\":\"checkout\",\"customer_note\":\"\",\"date_completed\":null,\"date_paid\":null,\"cart_hash\":\"6da201b846aae5cf10d8ed4fbae74806\",\"number\":\"46132\",\"meta_data\":[{\"id\":388215,\"key\":\"is_vat_exempt\",\"value\":\"no\"}],\"line_items\":[{\"id\":7186,\"name\":\"Pumpkinfest Admission Ticket - 10am-12pm\",\"product_id\":41736,\"variation_id\":41737,\"quantity\":2,\"tax_class\":\"tax-free\",\"subtotal\":\"20.00\",\"subtotal_tax\":\"0.00\",\"total\":\"20.00\",\"total_tax\":\"0.00\",\"taxes\":[],\"meta_data\":[{\"id\":63210,\"key\":\"pa_time\",\"value\":\"10am-12pm\",\"display_key\":\"Time\",\"display_value\":\"10am-12pm\"}],\"sku\":\"11419\",\"price\":10,\"image\":{\"id\":41735,\"src\":\"https:\\/\\/heartlandforest.org\\/heartlandforest\\/wp-content\\/uploads\\/2021\\/10\\/pumpkinfest-product-logo.png\"},\"parent_name\":\"Pumpkinfest Admission Ticket\"}],\"tax_lines\":[],\"shipping_lines\":[],\"fee_lines\":[],\"coupon_lines\":[],\"refunds\":[],\"payment_url\":\"https:\\/\\/heartlandforest.org\\/checkout\\/order-pay\\/46132\\/?pay_for_order=true&key=wc_order_QxD7D1JtMDJW2\",\"is_editable\":true,\"needs_payment\":true,\"needs_processing\":true,\"date_created_gmt\":\"2022-09-20T13:12:51\",\"date_modified_gmt\":\"2022-09-20T13:12:51\",\"date_completed_gmt\":null,\"date_paid_gmt\":null,\"store_credit_used\":0,\"currency_symbol\":\"$\",\"_links\":{\"self\":[{\"href\":\"https:\\/\\/heartlandforest.org\\/wp-json\\/wc\\/v2\\/orders\\/46132\"}],\"collection\":[{\"href\":\"https:\\/\\/heartlandforest.org\\/wp-json\\/wc\\/v2\\/orders\"}]}} [Response] => Array ( [Code] => 202 [Message] => Accepted [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [date] => Tue, 20 Sep 2022 13:14:25 GMT [content-length] => 0 [server] => openresty [vend-rid] => 08166ff505cf9b9c428e955b [vend-ingress] => duke-8fd2d926faf1 [vend-canary] => __NOCANARY__ [x-content-security-policy] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [x-webkit-csp] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [x-frame-options] => SAMEORIGIN [content-security-policy] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; ) ) [Body] => ) ) ) 2022-09-20T13:14:53+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 738fcc546fd5b9f08f8be18c05591041 [Date] => Sep 20, 2022 @ 13:14 [URL] => https://heartlandforest.vendhq.com/channel_webhooks/1445044058018525184 [Duration] => 0.59687 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.9.2 Hookshot (WordPress/6.0.2) [Content-Type] => application/json [X-WC-Webhook-Source] => https://heartlandforest.org/ [X-WC-Webhook-Topic] => order.created [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => uFJqUplNOKSdo+K452F9cWJf6VyTwxYoqeLox9ZVD3A= [X-WC-Webhook-ID] => 9 [X-WC-Webhook-Delivery-ID] => 738fcc546fd5b9f08f8be18c05591041 ) ) [Body] => {\"id\":46133,\"parent_id\":0,\"status\":\"pending\",\"currency\":\"CAD\",\"version\":\"6.9.2\",\"prices_include_tax\":false,\"date_created\":\"2022-09-20T09:14:37\",\"date_modified\":\"2022-09-20T09:14:37\",\"discount_total\":\"0.00\",\"discount_tax\":\"0.00\",\"shipping_total\":\"0.00\",\"shipping_tax\":\"0.00\",\"cart_tax\":\"0.00\",\"total\":\"20.00\",\"total_tax\":\"0.00\",\"customer_id\":0,\"order_key\":\"wc_order_yO9vz3FYukkhU\",\"billing\":{\"first_name\":\"Susan\",\"last_name\":\"O\'Mara\",\"company\":\"\",\"address_1\":\"15 Power Glen\",\"address_2\":\"\",\"city\":\"St. Catharines\",\"state\":\"ON\",\"postcode\":\"L2R 6P7\",\"country\":\"CA\",\"email\":\"susanomara1@gmail.com\",\"phone\":\"9056849178\"},\"shipping\":{\"first_name\":\"\",\"last_name\":\"\",\"company\":\"\",\"address_1\":\"\",\"address_2\":\"\",\"city\":\"\",\"state\":\"\",\"postcode\":\"\",\"country\":\"\",\"phone\":\"\"},\"payment_method\":\"helcimjs\",\"payment_method_title\":\"Credit Card - Helcim\",\"transaction_id\":\"\",\"customer_ip_address\":\"173.238.132.119\",\"customer_user_agent\":\"Mozilla\\/5.0 (X11; CrOS x86_64 14695.107.0) AppleWebKit\\/537.36 (KHTML, like Gecko) Chrome\\/102.0.0.0 Safari\\/537.36\",\"created_via\":\"checkout\",\"customer_note\":\"\",\"date_completed\":null,\"date_paid\":null,\"cart_hash\":\"241f159b3a64b07bbf378ea93c566843\",\"number\":\"46133\",\"meta_data\":[{\"id\":388244,\"key\":\"is_vat_exempt\",\"value\":\"no\"}],\"line_items\":[{\"id\":7187,\"name\":\"Pumpkinfest Admission Ticket - 1pm-3pm\",\"product_id\":41736,\"variation_id\":41738,\"quantity\":2,\"tax_class\":\"tax-free\",\"subtotal\":\"20.00\",\"subtotal_tax\":\"0.00\",\"total\":\"20.00\",\"total_tax\":\"0.00\",\"taxes\":[],\"meta_data\":[{\"id\":63220,\"key\":\"pa_time\",\"value\":\"1pm-3pm\",\"display_key\":\"Time\",\"display_value\":\"1pm-3pm\"}],\"sku\":\"11420\",\"price\":10,\"image\":{\"id\":41735,\"src\":\"https:\\/\\/heartlandforest.org\\/heartlandforest\\/wp-content\\/uploads\\/2021\\/10\\/pumpkinfest-product-logo.png\"},\"parent_name\":\"Pumpkinfest Admission Ticket\"}],\"tax_lines\":[],\"shipping_lines\":[],\"fee_lines\":[],\"coupon_lines\":[],\"refunds\":[],\"payment_url\":\"https:\\/\\/heartlandforest.org\\/checkout\\/order-pay\\/46133\\/?pay_for_order=true&key=wc_order_yO9vz3FYukkhU\",\"is_editable\":true,\"needs_payment\":true,\"needs_processing\":true,\"date_created_gmt\":\"2022-09-20T13:14:37\",\"date_modified_gmt\":\"2022-09-20T13:14:37\",\"date_completed_gmt\":null,\"date_paid_gmt\":null,\"store_credit_used\":0,\"currency_symbol\":\"$\",\"_links\":{\"self\":[{\"href\":\"https:\\/\\/heartlandforest.org\\/wp-json\\/wc\\/v2\\/orders\\/46133\"}],\"collection\":[{\"href\":\"https:\\/\\/heartlandforest.org\\/wp-json\\/wc\\/v2\\/orders\"}]}} [Response] => Array ( [Code] => 202 [Message] => Accepted [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [date] => Tue, 20 Sep 2022 13:14:54 GMT [content-length] => 0 [server] => openresty [vend-rid] => 391ad0967bef28e90ca80c46 [vend-ingress] => duke-647611aa46d6 [vend-canary] => __NOCANARY__ [x-frame-options] => SAMEORIGIN [x-webkit-csp] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [content-security-policy] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; [x-content-security-policy] => frame-ancestors 'self' *.vendhq.com *.retail.x.lightspeed.app; report-uri https://csp-report.browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub141debbb5c4dc4c0034c0aedd3e2f56c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=env:production; ) ) [Body] => ) ) ) ``` * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16034852) * Last one. * 2022-09-20T14:16:11+00:00 NOTICE Failed to update store credit refund details./ home/hlfadmin/public_html/heartlandforest/wp-content/plugins/woocommerce-smart- coupons/includes/class-wc-sc-coupon-refund-process.php 383 * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16037862) * This error keeps happening in my error log. The WC_Abstract_Legacy_Order::get_product_from_item function is deprecated since version 4.4.0. Replace with $item->get_product(). * Changing the line did not fix the problem. - This reply was modified 3 years, 8 months ago by [cmba](https://wordpress.org/support/users/cmba/). * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16041749) * Hello [@cmba](https://wordpress.org/support/users/cmba/), * Since you have too many plugins active on the site, we’ll need to check if there’s a conflict between them. *   The best way to determine this is to: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing the conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Let us know how it goes. 🙂 * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16042522) * I disabled every single plugin I have and it didn’t fix the issue. * I think I found an issue in the themes functions.php There is a call to deregister jquery when logged into admin and then enqueue an outdated deprecated jquery library. * I don’t know how this code got there, but I have a hunch that it is causing things to break. I have a tech who is going to try and remove it for me. * If jquery wasn’t loading properly on the admin side, would that break woocommerce processing even for people who are logged out? * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16049390) * Ignore my last message. I installed a brand new wordpress install on a subdomain. Put only woocommerce and the Helcim plugin. Same problem happened. * So I tried an alternate payment processor. Stripe I kept seeing this error message in my browsers console. Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). The issue happened again for some reason. The error shows up in Firefox but not in Chrome when testing. I disabled all Firefox plugins and it didn’t go away. * I had a tech look at it and they got Stripe working for now on the live site. I still want to figure out how to fix that CSP error on my back end. I looked it up and can’t seem to figure out where my CSP is if I have one. I’m on an Apache server. * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16052358) * We are successfully receiving payments with the Stripe plugin. I have opened a support request with Firefox about the CSP issue I’m having. * [https://support.mozilla.org/en-US/questions/1391018](https://support.mozilla.org/en-US/questions/1391018) * After everything else I have done I am still no closer to solving the initial issue with Helcim. * Thread Starter [cmba](https://wordpress.org/support/users/cmba/) * (@cmba) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/#post-16055367) * That scripting issue in my Firefox was my Adblocker. Despite having it turned off. I sent them a bug report. Unless anyone has anything to add to this, I might as well mark this as solved. Helcim must have broken something on their end and still hasn’t gotten back to me about it. I don’t have a way to test it further on my end. Thanks * Plugin Support [Raif Deari](https://wordpress.org/support/users/rdeari/) * (@rdeari) * [3 years, 8 months ago](https://wordpress.org/support/topic/invalid-xml-string/page/2/#post-16057337) * Hi [@cmba](https://wordpress.org/support/users/cmba/)! * Amazing troubleshooting there and I am very glad that you were able to hunt down the issue. * > Unless anyone has anything to add to this, I might as well mark this as solved. * Since this looks like an issue with a third-party ad blocker I think it is best we mark this thread as solved. If they give you a workaround though we would highly appreciate it if you dropped by and shared that so that if someone else faces the same issue there is a public record of the solution 🙂 * Thank you! Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/invalid-xml-string/page/2/?output_format=md) [→](https://wordpress.org/support/topic/invalid-xml-string/page/2/?output_format=md) The topic ‘Invalid XML String’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 19 replies * 7 participants * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/) * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/invalid-xml-string/page/2/#post-16127761) * Status: resolved