• Resolved nitin5060

    (@nitin5060)


    I am using this plugin for a while, but Now i am facing one problem that Invoice number is not generating automatically

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Darren Peyou

    (@dpeyou)

    Hey @nitin5060,

    It’s hard to tell what’s going on without more details. 🙂

    Do you have code snippets active on your site?
    Are you using a Custom PDF Template?
    Most importantly: Do you have any relevant errors in your WooCommerce Error Logs?

    Thread Starter nitin5060

    (@nitin5060)

    @dpeyou Thank you for your reply
    Do you have code snippets active on your site?
    No
    Are you using a Custom PDF Template?
    No
    Most importantly: Do you have any relevant errors in your
    Error log is empty

    Thread Starter nitin5060

    (@nitin5060)

    @dpeyou I have also tried to add custom code also but still same
    https://prnt.sc/bhWakP-nxeGE
    https://prnt.sc/ZRtvhU5IPztU

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @nitin5060,

    The way our free plugin creates an invoice automatically is when you select order email notifications in which it will be attached, under WooCommerce > PDF Invoices > Documents > Invoice > Attach to: The attachment process will create an invoice document with its respective number:

    A screenshot that displays the Attach to setting

    In the Professional extension, there is another way to create documents, based on the order status (without the need to attach it), specifically the Create automatically for setting. That is, if you select the Processing or Completed order status for this setting, the PDF document will be created only when the order reaches any of these order statuses:

    A screenshot that displays the Create automatically for setting

    In brief, if you are using only our free version, make sure you have selected the email notification(s) in which you want to fire the automatic PDF invoice creation.

    Thread Starter nitin5060

    (@nitin5060)

    Hi @yordansoares

    It was working fine with the current settings earlier, but as per your suggestion I have changed the setting as you mentioned but it still not working.

    https://prnt.sc/GSSdEv4kbRFl

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Please follow these steps to find out if the issue is related with the email sending:

    1. Install and activate the WP Mail Logging by MailPoet plugin
    2. Open an existent Completed order, find the Send order email panel, on the right side, select Complete order and click on Save order and send email:

      A screenshot that display the Send order email panel from WooCommerce with the Completed order notification selected in the dropdown
    3. Then go to Tools > WP Mail Log, find your last email, and check if there are files in the Attachments column, and/or any notice on the Error column:

      A screenshot that display the WP Mail Logging plugin log screen
    4. Share the results with us 🙂
    Thread Starter nitin5060

    (@nitin5060)

    Hi @yordansoares
    I have setup to attach PDF when a new order created and invoice number starts showing.

    But now after 2 days it stopes again and When I checked
    Woo commerce> Status > Logs
    I can see this logs : https://prnt.sc/XXJ621JpVSDl



    Plugin Contributor Yordan Soares

    (@yordansoares)

    Thanks for sharing those logs, but I’m not sure those have to do with this issue.

    Please contact us at [email protected], so we can try to understand what is happening and try to fix it.

Viewing 8 replies - 1 through 8 (of 8 total)

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