Title: IP manager issues Last modified: August 30, 2016 --- # IP manager issues * [Groovyx9](https://wordpress.org/support/users/groovyx9/) * (@groovyx9) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/) * Hello Paul. It seems that there are still issues with the IP manager. I removed my own IP from the blacklist due to issues I had yesterday and tried to change the settings (3 errors trigger + 1 day). Obviously your plugin is keeping the IP somewhere as I was right away served with a “You have been black listed by the WordPress Simple Firewall plugin. You tripped the security plugin defenses a total of 3 times making you a suspect. If you believe this to be in error, please contact the site owner.” * I can confirm that : – manual removal of an IP does not work (if you come back– after the forceOff trick, you still it see there, with the number of “transgressions” recorded) – automatic removal does not work either (I changed it to “minute” and it did not delete the “faulty” ip address) * I decided that for the time being I will not use IP manager. Can you confirm that not using this feature will not impact the efficiency of your plugin ? * [https://wordpress.org/plugins/wp-simple-firewall/](https://wordpress.org/plugins/wp-simple-firewall/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/) * (@paultgoodchild) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477627) * Can I confirm that you’re saying you still get the black listed message even when your IP address is not on the list at all? * Also, with automatic removal the 1 minute issue means that it wont consider it after 1 minute of access to the site, but it doesn’t remove it from the database– there is a daily cron that does this, so it happens at most once every 24hrs. This is an efficiency optimization so we run fewer SQL queries than necessary. * I have just tested, and I cannot replicate the issue where when you have forceOff in place, you cannot remove the IP addresses * Thread Starter [Groovyx9](https://wordpress.org/support/users/groovyx9/) * (@groovyx9) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477631) * Hello, Nope, my IP address is indeed in the blacklist, I simply cannot remove it (Orange button). When I try to remove it (from IP Lists Management Click the button below to manage the automatic black list IP addressses / View Auto Black List), the Automatic Black List popup window turns white and then a “0” appear and that’s all. I quit the window using X and refresh the whole page, open the popup window again and the ip that I just removed is still there. I tried to do it using both chrome and firefox in different modes, just to make sure it is not coming from the browser. Where can I clear this cell in the base using phpadmin ? Thanks * Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/) * (@paultgoodchild) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477636) * The table in phpmyadmin is wp_icwp_wpsf_ip_lists (where wp_ is the table prefix, yours might be different) * So the problem here is actually that the ajax request to remove the IP address isn’t working for you… you shouldn’t be getting a “0”, but rather it should reload the IP list for you (with the IP removed). * Does the “Refresh” link work for you? Do you have any other security plugins installed? * Thread Starter [Groovyx9](https://wordpress.org/support/users/groovyx9/) * (@groovyx9) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477658) * Hello, I cleared the table, and my IP is now removed from the black list 🙂 I tried the refresh and now I have this message : “There are no IPs on this list. Refresh” If I refresh, I get “0” like before (white page, only “0”). I am going to create a transgression with another IP than my usual and see what is going to happen if I stop one by one my other plugins. I do not have any other “active” security plugins. * Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/) * (@paultgoodchild) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477668) * Yea, that’s quite strange you’re getting the “0”. In the next release, I’ve refactored the AJAX handling code to send back error responses better. My feeling is that the NONCE security check is failing for you, for some reason, and my prime suspect is another plugin you may have running… but only you can find it if you test them. 🙂 * Sorry for all your trouble here with this… I know it’s probably been frustrating for you, but I hope you know I’m prepared to get it working and working correctly for you. We just have to get past odd quirks like this. :/ * Cheers * Thread Starter [Groovyx9](https://wordpress.org/support/users/groovyx9/) * (@groovyx9) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477693) * Thanks Paul, but no luck. I kept only your plugin in my MU and I still had the AJAX issues. * If someone is reading this thread and has the same issue, please add your feedback over here. * Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/) * (@paultgoodchild) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477696) * Perhaps it’s a Multisite issue with AJAX then. I’ll investigate this …. * Thread Starter [Groovyx9](https://wordpress.org/support/users/groovyx9/) * (@groovyx9) * [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477702) * Thanks once again for your work and dedication to help people. That’s rare. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘IP manager issues’ is closed to new replies. * ![](https://ps.w.org/wp-simple-firewall/assets/icon-256x256.png?rev=3054572) * [Shield Security – Smart Bot Blocking, Brute-Force Login Protection & File Scanning](https://wordpress.org/plugins/wp-simple-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-simple-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-simple-firewall/) * [Active Topics](https://wordpress.org/support/plugin/wp-simple-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-simple-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-simple-firewall/reviews/) * 8 replies * 2 participants * Last reply from: [Groovyx9](https://wordpress.org/support/users/groovyx9/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/ip-manager-issues-1/#post-6477702) * Status: not resolved