Title: Irritating
Last modified: March 16, 2017

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# Irritating

 *  [Prolet](https://wordpress.org/support/users/prolet/)
 * (@prolet)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/irritating/)
 * Vidrack is the main service on my website. And the main problem I have too.
    
   It’s been a long and painful journey to make it compatible with my wp website(
   which is very simple) and most of all to be satisfied with plugin’s functionality.
   Today I faced a new problem – the pro version is not accepted by the plugin. 
   What else to expect? Ah, I know – some support will be welcome. No one answers
   my emails or as I see the e support here is off too. Well done! Now I have to
   look finally for another option to offer to my members!

Viewing 1 replies (of 1 total)

 *  Plugin Author [Ryan Parent](https://wordpress.org/support/users/vidrack/)
 * (@vidrack)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/irritating/#post-8935573)
 * Hey Im really sorry for your experience. What happened is I went away on vacation
   right when we launched an update. Since we are a company of only 3 people we 
   couldn’t keep up with the support requests and got behind. We are catching up
   now and will happily walk you through resolving your issues. You can reach me
   directly at 613-266-5352 to my mobile phone or email [info@vidrack.com](https://wordpress.org/support/topic/irritating/info@vidrack.com?output_format=md)
   with reminding me who you are so I can look up your request and I will work on
   it top priority.
 * Also we can offer you a full refund for Vidrack Pro if you arn’t satisfied.
 * These issues are always caused by plugin conflicts or theme conflicts. We need
   to determine if its a plugin or theme first by process of elimination.
 * Please let me know what I can do to help?
 * Thanks
 * Ryan

Viewing 1 replies (of 1 total)

The topic ‘Irritating’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Ryan Parent](https://wordpress.org/support/users/vidrack/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/irritating/#post-8935573)