Title: Is this plugin maintained?
Last modified: October 30, 2017

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# Is this plugin maintained?

 *  [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/)
 * (@alwaysenthusiast)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/is-this-plugin-maintained-2/)
 * None of the previous support questions seemed to be answered. I send an e-mail
   to the maker of the plugin with no reply so far. I installed the plugin and it
   seems to work. However, I have several questions:
    1.  1) I have added a lot of items in the knowledge base of the robot. How can 
       I search to ensure I am not adding what is already there?
        2) Sometimes it seems
       to take a long time before the robot kicks in. Long means 10-20 seconds. A few
       times nothing happens until I change to another page on the same site and then
       it seems to update. Is this normal? 3) I have been using it for 36 hours and
       the chat robot appears in all pages which is fine. However the Dashboard when
       logged in to Livechat24/7 says widget status not installed. My WordPress installation
       does not seem to have a widget even if the Livechat 24/7 plugin is installed
       and working. Please tell a bit more about the widget. 4) The Dashboard when 
       logged in to Livechat24/7 shows no activity despite the page with “chats” showing
       many. How come?
 * 5) It says the chatbot learns. How? It seems to know what I put into the knowledge
   base and that is good. However, are any live chats automatically added to the
   knowledge base? This is unclear and would be good to know.
 * This plugin seems very promising. I consider commencing a paid subscription but
   it would be nice to see a life sign from the maker before doing so.
    -  This topic was modified 8 years, 7 months ago by [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/).
    -  This topic was modified 8 years, 7 months ago by [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/).
    -  This topic was modified 8 years, 7 months ago by [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fis-this-plugin-maintained-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Thread Starter [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/)
 * (@alwaysenthusiast)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/is-this-plugin-maintained-2/#post-9713708)
 * Update: This plugin worked reasonably well. However, I never managed to get any
   life sign from the maker and none of the support issues here seems to be answered.
   Hence, putting in effort in learning your livechat24/7 chatbot using this plugin
   may in the end turn out to be a waste of time.
 * I am currently evaluating the plugin IBM Watson instead testing on this web page:
   [http://science-network.tv/ask-ronny/](http://science-network.tv/ask-ronny/).
   IBM Watson seems to work reasonably well, although it lacks the feature to take
   over the conversation like livechat24/7. IBM Watson is much more complicated 
   than livechat24/7. Hence, IBM Watson will take more time to get up and running
   compared to livechat24/7 but support for IBM seems to be alive (but a bit slow).

Viewing 1 replies (of 1 total)

The topic ‘Is this plugin maintained?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/livechat24-7.svg)
 * [Free live chat + 24/7 automated bot](https://wordpress.org/plugins/livechat24-7/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/livechat24-7/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/livechat24-7/)
 * [Active Topics](https://wordpress.org/support/plugin/livechat24-7/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/livechat24-7/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/livechat24-7/reviews/)

## Tags

 * [IBM Watson](https://wordpress.org/support/topic-tag/ibm-watson/)

 * 1 reply
 * 1 participant
 * Last reply from: [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/is-this-plugin-maintained-2/#post-9713708)
 * Status: not resolved