Is this plugin still maintained

  • Resolved Avrasys

    (@avrasys)


    8 months, 1 week ago

    Hi,

    Is this plugin still maintained? First the migration with the free version failed. Then I purchased the pro version of the plugin to see if that can finish the job, but never received any download links to the pro plugin. The support won’t reply to any emails. I filed a complaint via paypal, but no response there either.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Yani

    (@yaniiliev)

    8 months, 1 week ago

    Is this plugin still maintained?
    – Yes

    never received any download links to the pro plugin.
    – This usually happens when you make a typo in the email address during checkout.

    The support won’t reply to any emails
    – How long ago did this happen? There are no unassigned support tickets so you just have to wait until the assigned support agent gets to your ticket. You can reach support from this form: https://servmask.com/contact-support

    Thread Starter Avrasys

    (@avrasys)

    8 months, 1 week ago

    I’m sure the email address is correct. When I filed a complaint via Paypal, a link was offered to retrieve the download link and my email address was accepted.

    I first sent email directly to [email protected] On 27th september

    Then I used the contact link https://servmask.com/contact-support a day or two ago. No response.

    Plugin Author Yani

    (@yaniiliev)

    8 months, 1 week ago

    You can email me directly, yani at the company domain and I will check to see what is going on.

    Thread Starter Avrasys

    (@avrasys)

    8 months, 1 week ago

    Just sent you an email. Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

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