Issue after updating W3 Total Cache to version 2.9.3

  • Resolved leandrosilvaarq

    (@leandrosilvaarq)


    1 week, 5 days ago

    Hello,

    I updated W3 Total Cache today to the latest version (2.9.3).

    After the update, the website became “broken”/misconfigured. I temporarily disabled the plugin, and the website returned to normal. I also performed some tests by enabling and disabling it, and the issue appears to be directly related to the plugin.

    Could you please advise what might be causing this issue?

    Thank you in advance.

    Best regards,
    Leandro Silva

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • aumjosh

    (@aumjosh)

    1 week, 5 days ago

    I want to also verify that after updating my website to 2.9.3, my checkout was not functional. Traced this to javascript loading issues in the backend. Payment methods were not loading, and many other js files were not loading. Reverting to 2.9.2 corrected the issue.

    Thread Starter leandrosilvaarq

    (@leandrosilvaarq)

    1 week, 4 days ago

    How do I revert the plugin to a previous version 2.9.2 ?

    Dmytro

    (@azzepis)

    1 week, 4 days ago

    Just install it from https://downloads.wp.xz.cn/plugin/w3-total-cache.2.9.2.zip , it will ask to replace newer version, accept and all works again

    Thread Starter leandrosilvaarq

    (@leandrosilvaarq)

    1 week, 4 days ago

    I reinstalled version 2.9.2, everything is working normally. I’ll wait for the next update (2.9.4) since the last one caused problems.
    Thanks!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 week, 4 days ago

    Hello @leandrosilvaarq

    Thank you for your feedback and for testing the release.
    We appreciate your feedback, and we are fixing the issue that will resolve the problem.
    Please keep the W3TC version on 2.9.2 and wait for the upcoming patch release

    Thank you for your patience!

    nextorontoweb

    (@nextorontoweb)

    1 week, 4 days ago

    If I’m reverting back to 2.9.2, can I just overwrite 2.9.3 with the files from 2.9.2 (referenced above)?

    I want to ensure that I’m following proper protocol to go back to the previous release.

    I’m not sure if the latest release may have made updates to the .htaccess or any other external files from the plugin.

    Thread Starter leandrosilvaarq

    (@leandrosilvaarq)

    1 week, 4 days ago

    Hi @nextorontoweb
    I followed these steps:
    – Deactivate the W3TC in WordPress
    – Go to /wp-content/plugins/ and delete w3-total-cache folder
    – Upload the extracted 2.9.2 folder to /wp-content/plugins/
    – Activate W3TC in WordPress

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 week, 4 days ago

    Hello @leandrosilvaarq @nextorontoweb

    You can use WP Rollback plugin to rollback to the 2.9.2 version.

    Thanks!

    Endymion00

    (@endymion00)

    1 week, 4 days ago

    In my experience this bug broke the Rollback plugin as well so I had to download the “w3-total-cache.2.9.2.zip” and just use the upload plugin / replace method.

    It also had broken the Elementor Editor and running Yoast’s Start SEO data optimization tool.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    5 days, 7 hours ago

    Hello @leandrosilvaarq @endymion00 @nextorontoweb @azzepis @aumjosh

    As previously confirmed, the issue has been fixed in the 2.9.4 patch relase.

    Thank you all for your patience and for taking the time to report this!

    You are most welcome!

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

    Thread Starter leandrosilvaarq

    (@leandrosilvaarq)

    5 days, 6 hours ago

    Thanks @vmarko . Yes, already updated it yesterday and everything is working fine.

Viewing 11 replies - 1 through 11 (of 11 total)

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