Title: Issue Encountered with Solid Security Plugin Setup Last modified: March 2, 2024 --- # Issue Encountered with Solid Security Plugin Setup * Resolved [safipakistani](https://wordpress.org/support/users/safipakistani/) * (@safipakistani) * [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/) * I’m reaching out regarding an issue I’ve encountered while setting up the Solid Security plugin on my website. * After installing and activating the plugin, I proceeded to click on ‘setup’ and configured the necessary settings as required. However, upon clicking ‘Complete Setup’, - 1st: clicked on setup - 2nd : selected Blog - 3rd: My Own Website - 4th: Yes, enforce a password policy for these users. - 5th: Authorized IPs - 6th: Two-Factor - 7th: Default User Groups - 8th: Notifications to – All “Administrator” Users - Complete Setup * I encountered the following error: - The response is not a valid JSON response. - Could not save user groups: The response is not a valid JSON response. - Could not save user groups: The response is not a valid JSON response. * image share link: [https://ibb.co/hcKQWDk](https://ibb.co/hcKQWDk) Viewing 7 replies - 1 through 7 (of 7 total) * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/#post-17468891) * Hi [@safipakistani](https://wordpress.org/support/users/safipakistani/), * The SolSec plugin requires access to the REST API to function. Please try reaching out to your hosting provider and have them** allow **all the REST HTTP request methods: GET, POST, PUT, PATCH, DELETE, and OPTIONS. * You can check which methods are currently allowed on your site [here](https://securityforeveryone.com/tools/http-methods). * +++ To prevent any confusion, I’m not SolidWP +++ * Thread Starter [safipakistani](https://wordpress.org/support/users/safipakistani/) * (@safipakistani) * [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/#post-17469351) * I forwarded your message to my hosting support team and they replied: * We would like to inform you that those methods are enabled on the server where your account with us resides.Could yo ask them to provide you with more information on what should be altered to the server environment so we could review if its possible to apply it. * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/#post-17469593) * Hi [@safipakistani](https://wordpress.org/support/users/safipakistani/), * Can you share the site address for me to check? * Thread Starter [safipakistani](https://wordpress.org/support/users/safipakistani/) * (@safipakistani) * [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/#post-17469677) * [Shining Bytes](https://shiningbytes.com/) * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/#post-17469768) * Hi [@safipakistani](https://wordpress.org/support/users/safipakistani/), * When I send an OPTIONS request I get: * > allow: GET, HEAD, OPTIONS, TRACE * When I attempt a PUT, PATCH or DELETE request method I get: * > 405 Method Not Allowed * Thread Starter [safipakistani](https://wordpress.org/support/users/safipakistani/) * (@safipakistani) * [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/#post-17474091) * im using tmd web hosting ( business plan ) they replied this after checking their server, i think its too costly to use your plugin , they suggested me to upgrade your hosting to vps and price of their starter plan is 89$ . * their reply: * Hello, * Thank you for your patience up to now. * We have thoroughly reviewed your request and would like to inform you that the methods that you wish to use are not allowed on our Shared Windows Hosting environment and due to this you are receiving the error in question. * For the methods to be allowed on your account you should consider upgrading your package to one of our Windows VPS solutions which you can review at the following link: * [https://www.tmdhosting.com/windows-vps-hosting.html](https://www.tmdhosting.com/windows-vps-hosting.html) * Please, do not hesitate to update us if we can be of any further assistance * i tried other security plugins which do not require these all things like Put Patch or Delete. * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/#post-17475351) * Hi [@safipakistani](https://wordpress.org/support/users/safipakistani/), thanks for checking in with your host! * We understand your concern, and I’ll do my best to share this with the team. However, for Solid Security to function as expected, access to all the REST API methods is necessary, and I’m afraid the plugin is incompatible with your hosting setup. Thank you for understanding, and feel free to reach out if you need help with our plugin. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Issue Encountered with Solid Security Plugin Setup’ is closed to new replies. * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351) * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/) * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq) * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/) * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/) * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/) * 7 replies * 3 participants * Last reply from: [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/issue-encountered-with-solid-security-plugin-setup/#post-17475351) * Status: resolved