Title: Issue installing Last modified: March 30, 2023 --- # Issue installing * [squeak24](https://wordpress.org/support/users/squeak24/) * (@squeak24) * [3 years, 2 months ago](https://wordpress.org/support/topic/issue-installing-2/) * Hi, * I like the look of this plugin, I think it can do what I want, especially when it comes to the pro version. * But, when I try and install, I keep getting the error: * _There has been a critical error on this website. Please check your site admin email inbox for instructions._ * ```wp-block-code Howdy! Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, oik. First, visit your website (https://.com/) and check for any visible issues. Next, visit the page where the error was caught (https://.com/wp-admin/admin.php?page=wpgenealogy) and check for any visible issues. Please contact your host for assistance with investigating this issue further. If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further. https://.com/wp-login.php?action=enter_recovery_mode&rm_token= To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires. When seeking help with this issue, you may be asked for some of the following information:WordPress version 6.1.1Active theme: The Minimal (version 1.2.6)Current plugin: oik (version 4.8.2)PHP version 7.4.33 Error Details An error of type E_ERROR was caused in line 522 of the file /home//public_html/wp-content/plugins/oik/libs/bobbfunc.php. Error message: Cannot redeclare e() (previously declared in /home//public_html/wp-content/plugins/wpgenealogy/vendor/illuminate/support/helpers.php:245) ``` * This is from the Apache error logs: * ```wp-block-code [Thu Mar 30 10:54:54.596391 2023] [lsapi:error] [pid 2994093:tid 47663552694016] [remote 86.156.176.149:61629] [host xxxxxxxxxxx.com] Backend fatal error: PHP Fatal error: Cannot redeclare e() (previously declared in /home/xxxx/public_html/wp-content/plugins/wpgenealogy/vendor/illuminate/support/helpers.php:245) in /home/xxxx/public_html/wp-content/plugins/oik/libs/bobbfunc.php on line 522\n, referer: https://xxxxxxxxxxx.com/wp-admin/plugins.php [Thu Mar 30 10:54:54.201961 2023] [lsapi:warn] [pid 2994093:tid 47663436474112] [remote 86.156.176.149:61629] [host xxxxxxxxxxx.com] Backend log: PHP Warning: copy(wpgenealogy/includes/Helpers/mu-plugins/wpgenealogy-helpers.php): failed to open stream: No such file or directory in /home/xxxx/public_html/wp-content/plugins/wpgenealogy/includes/class-wpgenealogy-activator.php on line 127\n, referer: https://xxxxxxxxxxx.com/wp-admin/plugins.php [Thu Mar 30 10:40:07.609645 2023] [lsapi:error] [pid 2994093:tid 47663550592768] [remote 86.156.176.149:61169] [host xxxxxxxxxxx.com] Backend fatal error: PHP Fatal error: Cannot redeclare e() (previously declared in /home/xxxx/public_html/wp-content/plugins/wpgenealogy/vendor/illuminate/support/helpers.php:245) in /home/xxxx/public_html/wp-content/plugins/oik/libs/bobbfunc.php on line 522\n [Thu Mar 30 10:38:11.196793 2023] [lsapi:error] [pid 2994095:tid 47663446980352] [remote 86.156.176.149:61068] [host xxxxxxxxxxx.com] Backend fatal error: PHP Fatal error: Cannot redeclare e() (previously declared in /home/xxxx/public_html/wp-content/plugins/wpgenealogy/vendor/illuminate/support/helpers.php:245) in /home/xxxx/public_html/wp-content/plugins/oik/libs/bobbfunc.php on line 522\n, referer: https://xxxxxxxxxxx.com/wp-admin/plugin-install.php?s=genealogy&tab=search&type=term [Thu Mar 30 10:38:10.136674 2023] [lsapi:warn] [pid 2994095:tid 47663537985280] [remote 86.156.176.149:61068] [host xxxxxxxxxxx.com] Backend log: PHP Warning: copy(wpgenealogy/includes/Helpers/mu-plugins/wpgenealogy-helpers.php): failed to open stream: No such file or directory in /home/xxxx/public_html/wp-content/plugins/wpgenealogy/includes/class-wpgenealogy-activator.php on line 127\n, referer: https://xxxxxxxxxxx.com/wp-admin/plugin-install.php?s=genealogy&tab=search&type=term [Thu Mar 30 09:36:33.951648 2023] [lsapi:error] [pid 2994090:tid 47663444879104] [remote 86.156.176.149:59332] [host xxxxxxxxxxx.com] Backend fatal error: PHP Fatal error: Cannot redeclare e() (previously declared in /home/xxxx/public_html/wp-content/plugins/wpgenealogy/vendor/illuminate/support/helpers.php:245) in /home/xxxx/public_html/wp-content/plugins/oik/libs/bobbfunc.php on line 522\n [Thu Mar 30 09:36:11.798511 2023] [lsapi:error] [pid 2994094:tid 47663453284096] [remote 86.156.176.149:59271] [host xxxxxxxxxxx.com] Backend fatal error: PHP Fatal error: Cannot redeclare e() (previously declared in /home/xxxx/public_html/wp-content/plugins/wpgenealogy/vendor/illuminate/support/helpers.php:245) in /home/xxxx/public_html/wp-content/plugins/oik/libs/bobbfunc.php on line 522\n, referer: https://xxxxxxxxxxx.com/wp-admin/plugins.php [Thu Mar 30 09:36:11.263866 2023] [lsapi:warn] [pid 2994094:tid 47667092653824] [remote 86.156.176.149:59271] [host xxxxxxxxxxx.com] Backend log: PHP Warning: copy(wpgenealogy/includes/Helpers/mu-plugins/wpgenealogy-helpers.php): failed to open stream: No such file or directory in /home/xxxx/public_html/wp-content/plugins/wpgenealogy/includes/class-wpgenealogy-activator.php on line 127\n, referer: https://xxxxxxxxxxx.com/wp-admin/plugins.php ``` * Any idea what I’m doing wrong? Viewing 1 replies (of 1 total) * Plugin Author [Plugin Support](https://wordpress.org/support/users/blackandwhitesupport/) * (@blackandwhitesupport) * [3 years, 2 months ago](https://wordpress.org/support/topic/issue-installing-2/#post-16626819) * Hey [@squeak24](https://wordpress.org/support/users/squeak24/) , Sorry for inconvinence. If you activate any plugin with name of oik you need to deacrivate it, Then this plugin will work.Thanks Support. Viewing 1 replies (of 1 total) The topic ‘Issue installing’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wpgenealogy_bfd7b4.svg) * [WP Genealogy - Your Family History Website](https://wordpress.org/plugins/wpgenealogy/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpgenealogy/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpgenealogy/) * [Active Topics](https://wordpress.org/support/plugin/wpgenealogy/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpgenealogy/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpgenealogy/reviews/) * 1 reply * 2 participants * Last reply from: [Plugin Support](https://wordpress.org/support/users/blackandwhitesupport/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/issue-installing-2/#post-16626819) * Status: not resolved