Issue on Lost Password Page – Error Message | ww.wp.xz.cn

Resolved jitendersaini
(@jitendersaini)

6 months, 3 weeks ago

Hi Team,

When we enter a valid email address on the Lost Password page, the system displays the error:

“Your answer was incorrect – please try again.”

The email is correct, but the form is not accepting it.
Please investigate and advise how we can fix this issue as it is blocking users from resetting their passwords.

Let me know once this is resolved.

Viewing 3 replies - 1 through 3 (of 3 total)

Thread Starter jitendersaini
(@jitendersaini)

6 months, 3 weeks ago

https://new.shineroadindia.com/login/

Plugin Support Amrit Kumar Shrestha
(@shresthauzwal)

6 months, 3 weeks ago

Hi @jitendersaini,

The error message that appears after submitting the lost password email is not coming from our plugin. It seems there is a conflict with other resources. Could you please refer to this documentation https://docs.wpuserregistration.com/docs/how-to-check-plugin-theme-conflict/ and follow the instructions accordingly? This will help you identify the cause of the error.

Additionally, we noticed that the registration link on your login form appears to be invalid, causing it to redirect to a 404 error. Please review the documentation at https://docs.wpuserregistration.com/docs/how-to-edit-and-configure-login-forms-using-the-builder/ and add a valid registration link.

Regards!

Plugin Support Amrit Kumar Shrestha
(@shresthauzwal)

6 months, 3 weeks ago

Hi @jitendersaini,

Since we haven’t heard back from you, we’ll close this topic for now as we believe the issue has been resolved.

If you still need any help or would like to share an update, please feel free to reopen the topic anytime. We’ll be glad to assist you. 😊

Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issue on Lost Password Page – Error Message’ is closed to new replies.

3 replies
2 participants
Last reply from: Amrit Kumar Shrestha
Last activity: 6 months, 3 weeks ago
Status: resolved